BMW of Ramsey

Amazing Customer Service - as always! We have been leasing BMW vehicles for 17 years now - all through Prestige BMW. Our Dealer, Lori Asserson, always works hard to get us in a vehicle th We have been leasing BMW vehicles for 17 years now - all through Prestige BMW. Our Dealer, Lori Asserson, always works hard to get us in a vehicle that meets our needs. She is simply the best! All personnel at Prestige are professional and courteous. The waiting area is comfortable and much appreciated. More

New Car Purchase - Thoroughly Professional Max is an excellent sales advisor and this is the third time I have had the pleasure of working with him. As always, he was responsive, professional, Max is an excellent sales advisor and this is the third time I have had the pleasure of working with him. As always, he was responsive, professional, thorough and easy to work with. Max was sure to understand my requirements and worked hard to ensure that I was able to complete the transaction quickly with no surprises. Max is transparent and in constant communication throughout the process and also is thorough in his follow-up to ensure my complete satisfaction. Max is a key part of an excellent Prestige team and has continued to earn my business! More

ASk For Tiffany !! Came in on a Saturday night with my husband and 3 kids to see what Prestige BMW had to offer for our family. I've been a customer with BMW for 10+ ye Came in on a Saturday night with my husband and 3 kids to see what Prestige BMW had to offer for our family. I've been a customer with BMW for 10+ years. I Had a x5 and wanted to get a upgrade. We usually dealt with BMW of Tenafly but wanted to try out Prestige BMW of Ramsey. Tiffany Stevens was our Sales associate. She was wonderful. Very knowledgeable and not pushy at all. Felt no pressure from her what so ever but saw that she did want to help us out. I had 3 kids with me and she did not seem annoyed or frustrated by them at all. She is a wonderful person to deal with. That is why I have recommended her to a friend of mine who is looking to upgrade her bmw. We ended up purchasing the car that night. Everything was so smooth and easy. Even James Porrazzo in Financing was very east to work with and very easy going. Now I noticed some minor issues with the car the next day and I called Tiffany to let her know my concerns. She was very understanding and said she would speak to Lamont Williams who is the manager and she will let me know where we will go from there once she speaks with the manager. From then everything went down hill. He was such a nice and pleasant person the night we bought the car. Speaking to us about our car and helping us negotiate on the price. Joking with my kids and being very friendly and attentive but when I needed his help on things that were wrong on the car I could not reach him or get a call back. Which was a big disappointment because dealing with him 2 nights prior he was so helpful. I bought the car the end of November and it is now January and all my issues with my car are yet to get resolved. My car is currently with Prestige BMW at the moment trying to get the issues resolved. I again had to deal with Tiffany because Mr. Lamont Williams would never take my call or return any of my calls. Which is why I am giving the dealership a 3 start at to a 5 start rating. I wish I could of given even Lamont a 5 star but I could not believe how I have been treated by him for the past month and a half. Very unprofessional !! Tiffany would get a 10 start if I could. She should be the manger @ Prestige BMW !! She was Very Professional and gave me the customer service that I deserved................... More

A plesent experience Dwayne was great. He is so on top of these cars. He explained everything in the auto to me and was very patient. Customer Service truly comes first at Dwayne was great. He is so on top of these cars. He explained everything in the auto to me and was very patient. Customer Service truly comes first at Prestige BMW. Tim is so very pleasant and is a true professional. He is a great Salesman to deal with. If I buy another BMW, I would love to work with both of them again. More

Best car purchasing experience ever. Tim Gallagher was tremendous. Extremely responsive and courteous. The entire staff at the dealership paid attention to my every need. Could not ha Tim Gallagher was tremendous. Extremely responsive and courteous. The entire staff at the dealership paid attention to my every need. Could not have been more pleased with my experience. More

Outstanding services you would expect from a BMW dealership! This is my second BMW lease from Prestige BMW and pleased with the entire process from start to finish! Everyone was professional, prompt and pleasan This is my second BMW lease from Prestige BMW and pleased with the entire process from start to finish! Everyone was professional, prompt and pleasant to work with. More

review of Duane Duane was very helpful today in acquainting me with my new X5. He was patient and thorough. He was terrific. Mike LeBron was excellent too. Duane was very helpful today in acquainting me with my new X5. He was patient and thorough. He was terrific. Mike LeBron was excellent too. More

Just looking to buying! Excellent! From Pedro to Dwayne to Rich in finance! Everyone took their time with us and explained the vehicles and our options. We've never had such Excellent! From Pedro to Dwayne to Rich in finance! Everyone took their time with us and explained the vehicles and our options. We've never had such a great experience in purchasing a car! More

Prestige Top Class Service This is my third purchase from Prestige in the past 6 years. As a New York City resident I constantly get asked, "Why do you commute to a dealership This is my third purchase from Prestige in the past 6 years. As a New York City resident I constantly get asked, "Why do you commute to a dealership out of state?" My response is the level of service Prestige offers has been unparalleled. Most recent I leased my 2013 BMW 535xi 3 years ago with the help of Frank Salzano. Frank not only took the time to understand my particular needs but patiently answered all of my questions. A gentleman and a pleasure to do business with. I could not recommend a more qualified salesman to represent the BMW brand. Fast forward 3 years later and after reviewing my options Frank was still there answering all my questions and helping me purchase the vehicle. His commitment to customer service is the main reason I return to Prestige as well as their excellent service department. Thanks to Richard Ortiz who made the purchase transaction as simple and painless as possible. Chris Sampieri also did a excellent job having the car detailed and thoroughly checking the car prior to my arrival. He met all my expectations when handling the service and prep of the vehicle for the buy out. Look forward to my next purchase with Frank and the team over at Prestige! More