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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,512 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,512 reviews

November 09, 2023

Was not impressed with service. It felt rushed and I had 3 things wrong with the vehicle which were sent in an email but not addressed at time of service. Also, advisor said I don’t More

by Edcollado13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Nov 10, 2023 -

BMW of Ramsey responded

Hello. We're sorry to learn about your experience. We aim for clear communication and it's disappointing to hear that we did not meet this standard during your visit. Please contact me at the number below so we can clarify any confusion regarding service charges and ensure all issues with your vehicle are addressed properly. Thank you, Jim Crowe - Service Manager - 551-777-5590

November 09, 2023

My service was completed timely and professionally. Kenny is always a pleasure to work with. More

by PAULA.FITZGERALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ferreiras, Kenny Casares
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Nov 09, 2023 -

BMW of Ramsey responded

Hi Paula! Thank you for leaving us a review. We are so happy that your service was completed on time and professionally. It's great to hear that you've had awesome experiences with Kenny. We hope to see you again soon!

November 09, 2023

Mr Casares went above and beyond in taking care of my vehicle. He is very professional and kind person who loves his job and try his best to take care of his customers. He listened to me and took care of More

by bikram09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 09, 2023 -

BMW of Ramsey responded

Hello Bikram! We're so glad to know that Mr. Casares was able to provide you with such exceptional service here at BMW of Ramsey! It's great to hear that he was able to take care of your concerns and was very kind and professional. We appreciate your kind words and will be sure to pass them along. Thanks for choosing us, we look forward to serving you again in the future!

November 09, 2023

She is Professional, knowledgeable, She provided us with nice services. We will keep in touch with her. More

by FRANK20082008
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Pinero
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Nov 09, 2023 -

BMW of Ramsey responded

Hello Frank! We're glad to know you had a positive experience with our team at BMW of Ramsey! It's great to hear that our team was professional, knowledgeable, and provided you with great services! We appreciate your feedback and look forward to assisting you in the future. Safe travels!

November 09, 2023

The service is always great. I wish I purchased .my car there. Kenny always goes above and beyond. He always goes the extra mile for me. He's an asset to your dealership. More

by akastevie.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 09, 2023 -

BMW of Ramsey responded

Hello! We're so glad to know that you've had consistently great service with us at BMW of Ramsey, especially from Kenny. It's great to hear that he goes the extra mile! We appreciate your kind words and look forward to assisting you in the future!

November 09, 2023

Excellent customer service and attention to detail. Highly recommend working with Ben the specialist at BMW More

by GEORGIOSKP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Report | Print
Nov 09, 2023 -

BMW of Ramsey responded

Hello Georgio! Thank you for taking the time to leave us a review. We're glad to know you had an excellent experience with our team, especially Ben! Thanks for recommending BMW of Ramsey. We appreciate your support and look forward to assisting you in the future!

November 09, 2023

Juan is very responsive and professional. He kept me apprised of all aspects of the repairs that were needed. More

by DANIELLEFURZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ferreiras
Report | Print
Nov 11, 2023 -

BMW of Ramsey responded

Hi Danielle! We're glad to know that Juan kept you well-informed about your vehicle's repairs at BMW of Ramsey. Thanks for taking the time to share your experience! We hope to see you again soon!

November 09, 2023

Very great communication very kind and very welcoming will only be coming to BMW of Ramsey for Ted only an amazing advisor More

by JOSHUABURGOS614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Contoleon
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Nov 11, 2023 -

BMW of Ramsey responded

Hi Joshua! Thanks for leaving a stellar review! We're delighted to know that Ted and our team at BMW of Ramsey provided you with great service. We look forward to seeing you again!

November 09, 2023

Service department is always on point. Jason is a gem to BMW. I will always come back. More

by LPULICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosiris Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review. We are so happy that our service department was on point, and Jason was a gem to work with! We hope to see you back at BMW of Ramsey for more stellar experiences!

November 09, 2023

Great service. Jim Crow is absolutely best, always there to help. Everybody is polite and pleasure to deal with. More

by GLIVSHIN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Abramov
Report | Print
Nov 11, 2023 -

BMW of Ramsey responded

Hello! Thanks for leaving us a review. We're glad to know that you had a great experience with our team, especially Jim. Thanks for choosing BMW of Ramsey and sharing your positive feedback! We hope to see you again soon!

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