BMW of Ramsey

'Wow Factor' Lori provided an excellent client experience. Lori understood my needs and made it easy to do business. Quality of the product is most important but S Lori provided an excellent client experience. Lori understood my needs and made it easy to do business. Quality of the product is most important but Sales and operations are always the unsung heroes. I am very impressed with Lori’s Knowledge, professionalism personal touch. In my eyes these attributes will lead to loyalty. More

Creativity and Thoughtfulness Got the Deal Done!! I have done business with Lori for over 12 years and she has always come through with excellent car choices. She understands my needs and concerns and I have done business with Lori for over 12 years and she has always come through with excellent car choices. She understands my needs and concerns and listens well in order to show the right cars. It is no surprise that she is the top sales person at BMW as she really cares for her clients and gives every deal her all to end with a positive outcome. James followed with an offer that reflected my situation. Very nice person that was willing to make an offer to make a sale happen. BMW is in a very competitive market with lots of competitors and available choices but the cars are great, the warranties and service department is strong, and there are people like Lori and James to offer incredible support so absolutely no need to go anywhere else. Thanks for all your help... More

A Family Approach If you are in the market for a BMW and are looking at any dealership other than Prestige BMW of Ramsey NJ, you will be missing out on the gem of Berge If you are in the market for a BMW and are looking at any dealership other than Prestige BMW of Ramsey NJ, you will be missing out on the gem of Bergen County. Like a precious stone, Prestige BMW surely lives up to its name with a first-rate car buying experience. Everyone you meet is attentive to your needs and helpful in every way possible. I was referred to Lori Asserson from a close friend who is employed by BMW corporate. And, I must tell you, this recommendation came with much praise for the things Lori does for her clients. And, I was surely treated to a never-before experience. Lori is not only knowledgeable about the entire BMW line of products but does so with a caring nature that I have never ever experienced before. (And, believe me, I have had my share of new cars in my life.) She travels that extra mile to get you into the car of your dreams! Of course, I have to comment on the exceptional work by the James boys (as I call them); Porrazzo and Casella. Both are very diligent and as professional as you can get; just like Lori, they will find a way to make your car buying experience a breeze. I know all my future cars will be BMW's and I will get them all at Prestige BMW of Ramsey. More

Awesome experience Ended up here at Prestige BMW after a not so great experience at another BMW dealer. Malik was our salesman, and we had an excellent experience from Ended up here at Prestige BMW after a not so great experience at another BMW dealer. Malik was our salesman, and we had an excellent experience from start to finish. Was always able to contact him regarding questions, got a great deal, and got the exact car I wanted, sooner than expected. Everyone at the dealership is friendly, willing to help. Highly, highly recommend prestige BMW and Malik Winn. More

Lying cheating sales people Whatever you do don't ever buy a vehicle from this dealership. They sold me a car that had a vibration befor I bought it that was supposed to be fix Whatever you do don't ever buy a vehicle from this dealership. They sold me a car that had a vibration befor I bought it that was supposed to be fixed and then sold me the car without ever fixing the vibration when I brought it back they said they didn't know if it was their befor or after they sold me the car. Thanks prestige for your honesty More

Excellent Experience! I just leased an X5 and I'm very happy with my choice! This was my first BMW experience and I'm thrilled with the car and the attention I received at I just leased an X5 and I'm very happy with my choice! This was my first BMW experience and I'm thrilled with the car and the attention I received at the dealership. The staff was very attentive and answered any and all of my questions. Lori Asserson was fantastic! She's thorough and wanted to make sure I was completely satisfied with my lease. She's an excellent sales associate and a pleasure to work with. More

We keep coming back! We previously leased and purchased from Prestige BMW Ramsey-NJ, and we keep coming back. This time our sales advisor was Tim Gallager. He was always We previously leased and purchased from Prestige BMW Ramsey-NJ, and we keep coming back. This time our sales advisor was Tim Gallager. He was always available for any questions and promptly responded to any concern. He worked with the finance department to get us a great deal. Thank you, Tim! More

Excellent, most attentive sales person I deal with This is my 5th BMW, all from Lori. I live on Long Island and drive past about 10 BMW dealerships to do business with her. She values my loyalty (rare This is my 5th BMW, all from Lori. I live on Long Island and drive past about 10 BMW dealerships to do business with her. She values my loyalty (rare these days) and always makes sure I get the right car at the right time. She is attentive and follows up on what she says she is going to do. She genuinely cares about her customers. If you are looking for a BMW I highly recommend Lori Asserson. More

Great place for a BMW I worked with Malik for a few days via voice and email exchanges. When I arrived to view several cars, all were available (even the one transported fr I worked with Malik for a few days via voice and email exchanges. When I arrived to view several cars, all were available (even the one transported from NY) and he took the time for several test drives. In the end, I was very happy with the car and price paid. Thanks Malik! More

Multi-point inspection issue resolution. Update to the below. - Prestige did a great job and were very flexible after realizing i had an issue with a recent service. They stand behind the Update to the below. - Prestige did a great job and were very flexible after realizing i had an issue with a recent service. They stand behind their name and i would recommend them! Took a car I was thinking of purchasing to this dealer for a “pre-purchase inspection”. I specifically asked what do they do during the “mpi (multi point inspection) “ and do they hook the car up to a computer in order to see if it gives any codes and to get basic engine history. I was told “yes we check everything”. So based on the dealer’s report which was positive i purchased the car. 650i convertible. Less than a week later (first drive where i turned on the heat) the coolant expansion tank cracked. While i am getting it fixed, by the mechanic i trust - iwas told it needed a thermostat and the water pump was never replaced. The car has 90k miles so this is routine service (water pump). That being said - this is something that i would have expected Prestige to tell me during the multi-point inspection. I mean they told me i should change spark plugs, flush all the fluids etc. (when i asked why i needed fluid flush, they explained it was Bc of the mileage. Shouldn’t they have also let me know i would need a water pump )? I called the Service Manager and left 3 messages, he finally called and wasn’t very helpful. Didn’t take ownership of the issue or anything. He said the mpi is designed to make sure the car is safe to drive - check tires brakes etc. Iasked Why would i pay BMW Almost $200 for this inspection when ican pay a local mechanic 1/2 to do more. I was told they inspect the car and look at “everything” Iasked about. Iwas led to believe they hook-up a “ bmw computer “to the engine and check things that a regular non-bmw service place couldn’t do. I would not recommend this dealership - i would not go to them for service and the fact that the Service Manager took no ownership of the issue but rather started arguing with me says it all. Customer service wins business. Btw - i went to a local BMW dealership closer to my house and they were extremely helpful. In further response to the dealerships response to me - i Am not asking that you should have predicted problems that didn’t exist. I am asking that you should have done what i was told would be done or you should have explained that it wouldn’t Be done - specifically hooking up the car to a computer to see what codes it gives. I say this Bc the car had a bad thermostat when I? was there - and hat wouldn’t and still doesn’t give any warning lights - and the water pump needed replacement. Had you hooked it up to a computer as i was told it would be, that would have been identified and would have been helpful and critical to know before buying the car. If you stand behind your employees and the expectations they set for service then Perhaps you should offer to reimburse me or work something out regarding the thermostat and water pump that still need to Be replaced. Believe me i have better things to do than right this review but spending $1500 for repairs on a car that i bought is infuriating. Considering that I? went out of my way and brought it to the dealer specifically to be hooked up to a bmw computer so that i can know what’s wrong with it before i buy it. The question is, do you stand behind your employees expectations and promises. It is clear that your employees misinformed me and didn’t do a thorough inspection of the car. The printed report shows that. I cannot write it all in this review - but i am happy to discuss More