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BMW of Ramsey
Ramsey, NJ
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,508 reviews
March 31, 2018
service the service writer anna was extremely helpful and took care of me in a very timely manner and could not have been more helpful the service was excelle the service writer anna was extremely helpful and took care of me in a very timely manner and could not have been more helpful the service was excellent More
by johnl327
Verified CustomerEmployees Worked With
March 30, 2018
Untitled Cara DeLuca is excellent, and a pleasure to work with on an otherwise tough review of the number of problems that came up on my car. But the service Cara DeLuca is excellent, and a pleasure to work with on an otherwise tough review of the number of problems that came up on my car. But the service u provide has been consistently top class over my 7yrs as a customer, and this last visit was no different. More
by WBRADFORDELLIS
Employees Worked With
Cara Deluca
March 30, 2018
Nothing Better. Yesterday I got into my X6M and I noticed it was shaking a bit, never happened before. I drove to Prestige and walked downstairs and went up to Cara Yesterday I got into my X6M and I noticed it was shaking a bit, never happened before. I drove to Prestige and walked downstairs and went up to Cara DeLuca, service advisor. I also needed the 15,000 mile service. Cara asked me if I could wait and I said I will get a ride home. Cara always with a smile helped me out about a month ago too when my vehicle needed oil.. I lease 2 cars from the dealership and the service Cara provides will keep me coming back. I have my own company for years and the service I receive at your dealership is the exact same service I expect from my employees to my customers. My vehicle was ready when Cara promised and the X6 runs perfectly.. Please thank Cara for me again... More
by NJGUY10
Employees Worked With
James Porrazzo, Mike Lebron, Cara Deluca
March 30, 2018
Local Service It fortunate to have Prestige close to Rockland County since I purchased my BMW in Manhattan. Morgan from the Service Department is awesome to work wi It fortunate to have Prestige close to Rockland County since I purchased my BMW in Manhattan. Morgan from the Service Department is awesome to work with and I felt like she truly understood my predicament and went out of her way to help. More
by PGQ723
Employees Worked With
Morgan Kirk
March 29, 2018
easy in and out My service rep is pleasant, professional and very accommodating. There is always a pristine BMW loaner waiting for me as compared to some dealerships My service rep is pleasant, professional and very accommodating. There is always a pristine BMW loaner waiting for me as compared to some dealerships who "run out" of cars..Also my car is always washed upon return. More
by BARBARA.CONNOLLY
Employees Worked With
Diana Martinez
March 29, 2018
Helpful and Easy Picked up my car, and dropped it off after service was completed. Cant ask for better service. Thank you guys very much for all your help! Picked up my car, and dropped it off after service was completed. Cant ask for better service. Thank you guys very much for all your help! More
by CJBAUER0
Employees Worked With
Cara Deluca
March 29, 2018
They are responsive, attentive and always pleasant. I highly recommend the service department at Prestige. We have been going there with my daughters car for 6 years and although I have had issues with I highly recommend the service department at Prestige. We have been going there with my daughters car for 6 years and although I have had issues with the things that were wrong with the car the service department was always perfect! We looked into using a dealer closer to where she goes to school and one very short conversation later I was back on the phone with Prestige (Anna). More
by NHEFF214
Employees Worked With
March 29, 2018
Great day to be a BMW owner Service was expeditious . Cara’s customer service skills made me feel welcomed, like part of the family. I live in Orange County, NY, and I bypass tha Service was expeditious . Cara’s customer service skills made me feel welcomed, like part of the family. I live in Orange County, NY, and I bypass that dealership to come to prestige. Loyal customer for life. More
by R-MANUEL
Employees Worked With
Cara Deluca
March 29, 2018
Service needs to improve The service needs to improve. I was given a loaner with a bubble in the tire. I called on Sat and no one got back to me, not even a return call. I was The service needs to improve. I was given a loaner with a bubble in the tire. I called on Sat and no one got back to me, not even a return call. I was filling the tires at least 2-3 x’s a day. I didn’t dare drive it to the city for errands. I’m happy I got my car back, but three loaners since Thursday. Customer service is key and the keys are falling off the ring. My service advisor was very kind and she made it better, but the last time I was there it was not good and I thought this time it will be like when we purchased the car. We were treated like royalty. First service the same. Then after that it’s been spiraling down. We had a service appointment and when the gentleman drove my car up I sat in and noticed all tires were low. Why would you return a car that way. It’s all about the customer service. More
by ELIPNICKY
March 28, 2018
Thank you! Morgan Kirk was extremely helpful and knowledgeable! She was able to provide immediate assistance with my tires and got me into a loaner quickly. Than Morgan Kirk was extremely helpful and knowledgeable! She was able to provide immediate assistance with my tires and got me into a loaner quickly. Thank you for all of your help! More
by SRTA.NRODRIGUEZ
Employees Worked With
Morgan Kirk
