BMW of Ramsey

Tire change came in on a Saturday without an appointment. I wanted the tires checked and ended up getting one changed and all wheels balanced and aligned. I was g came in on a Saturday without an appointment. I wanted the tires checked and ended up getting one changed and all wheels balanced and aligned. I was given a ride home and picked up the car two hours later just as promised. Cameron was excellent. More

Service Diana greated me. Service was done on my BMW 535i all good and covered by warranty timely feedback. Nice area to work while you wait. Thanks for your Diana greated me. Service was done on my BMW 535i all good and covered by warranty timely feedback. Nice area to work while you wait. Thanks for your help. More

Excellent Morgan was great. Very courteous. Morgan knew her stuff brought to my attention I needed two new front tires and an alignment. When car was completed Morgan was great. Very courteous. Morgan knew her stuff brought to my attention I needed two new front tires and an alignment. When car was completed she went and picked it up for me and brought it to the garage. More

All services requests not performed I dropped my car off for the break pads to be replaced and requested the carpets to be cleaned. I pay extra every month to have this service and I hav I dropped my car off for the break pads to be replaced and requested the carpets to be cleaned. I pay extra every month to have this service and I have not yet had this done since I leased the car. I had a loaner and I got a text that my car was ready. When I went to pick up my car, I noticed on work order that carpets where not cleaned- it stated needs appointment/not enough time? I asked service Rep and he said wait to see once I got car back, it was never done. I am unclear why they didn't keep car for whatever time it would have taken to complete all requested work? I did not go back inside to let John know that the service was not completed as stated on the work order. I pulled away, with my dirty carpets More

Very professional First oil change ws very quick . Staff was very friendly and organized professional . The cafe upstairs make the time flly by. I would highly recommen First oil change ws very quick . Staff was very friendly and organized professional . The cafe upstairs make the time flly by. I would highly recommend this dealership More

hassle free experience I needed a vehicle at a specific price range and did not want to spend multiple days dealing with purchase of a used car. Jesus was able to hit all my I needed a vehicle at a specific price range and did not want to spend multiple days dealing with purchase of a used car. Jesus was able to hit all my markers and drove away with a great vehicle in my price range on the same day. Ron More

Cara Deluca Cara consistantly goes to extraordinary lengths to ensure customer satisfaction. Her "whatever it takes to make you happy that you chose Presitge for Cara consistantly goes to extraordinary lengths to ensure customer satisfaction. Her "whatever it takes to make you happy that you chose Presitge for your service" is what makes me drive to this dealership from New York. On my recent visit I mentioned that I wasn't getting voice prompts from the waze app on my iphone and she stayed with the problem until it was resolved to my satisfaction even though I was there for a completely different issue. I have been to a good number of car service centers and have never seen anyone this committed. All I can say is bravo and thank you Cara. More

Very good. Your service dept offers a quality service. I only feel the initial entering and acknowledgment of the customer upon arrival can be much better. Worke Your service dept offers a quality service. I only feel the initial entering and acknowledgment of the customer upon arrival can be much better. Worked with Morgan in sales. Very kind. More

OUTSTANDING CUSTOMER SERVICE AND QUALITY BMW of Ramsey reinvents the definition of quality customer service for dealerships across the country. Upon entering the dealership, your breath is ta BMW of Ramsey reinvents the definition of quality customer service for dealerships across the country. Upon entering the dealership, your breath is taken by a regal atmosphere emblazoned with iconic BMW aesthetics and paraphernalia. You wonder if you've stepped into a museum dedicated to the legacy of BMW Motorsport, and then you become certain you are where you need to be when friendly faces greet you at the door. My father and I drove 7 hours in search of a used BMW deal; our eyes were bloodshot from early morning driving and our heads pained by the recurring disappointment we experienced from all of the previous dealerships and their disappointing customer service. Finally, we were refreshed with the sophisticated, yet down to Earth personality of BMW of Ramsey's staff. If only we would've found BMW of Ramsey earlier. We worked with Pedro Andrade, a helpful and straightforward salesman who isn't here to cheat or fool you with any of the usual dealership trickery. No such trickery exists at BMW of Ramsey. My father and I had discovered a used 4-series BMW on Cars.com that was listed for $33,000. It was an unbeatable deal, and that's what we came for. Pedro informed us that the vehicle we're looking for is was erroneously listed, and the price is actually several thousand higher. As our heart sank and my father almost had to drive home -- 7 hours -- with defeat and disappointment, Pedro and his coworkers surprised us with the promise to honor the online price. "It's bad business and wrong if we were to turn you away. You came all this way and we want to offer you the deal you came for", Pedro said to us. We shook his hand and almost couldn't believe the humanness of this dealership. They arranged for someone to drop off our rental car at a nearby Budget Rental, stuffed us with complimentary food and beverages, offered us an array of protection packages for the car, and then detailed the BMW as if it was off to a red carpet event. On the way out, Pedro and Robert pointed us to a local delicious Italian restaurant like we were their visiting relatives. My father and I drove home in an artfully-maintained BMW and a heart of gratitude, all thanks to BMW of Ramsey and their world class hospitality and business. Even though we are from 7 hours away, we know that our future BMW's will be out of the inventory of BMW of Ramsey. I look forward to our next visit to our friends at Ramsey, and I hope you will go there as well. Choose BMW of Ramsey for all of your BMW and German luxury car business. There is nowhere else you need to look. More

Excellent service as usual Service department is the best. From the person who greets you until you are driving out the door, every one is friendly, polite and doing everything Service department is the best. From the person who greets you until you are driving out the door, every one is friendly, polite and doing everything they can to help you. Anna is fantastic. She always knows just what is needed, she always makes scheduling an appointment a breeze and completely explains everything. She is a pleasure to work with!! More