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BMW of Ramsey

Ramsey, NJ

4.7
4,505 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,505 reviews

May 21, 2018

Very frustrated at how long it took It took 3 days for a routine service, and I went over 24 hours with zero updates. Then when I picked up my car all my presets were deflated, and my ph More

by HARLEYJZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
May 21, 2018

It was friendly. I like to bring my another car here too for service in future.however not able to book online a loaner was very disaponting. Will call next time to bo More

by RGARG.UPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
May 20, 2018

Renewal The best part about Andrew is his patient and courteous approach topped by avoidance of the typical car salesman habit of constant calling, emailing o More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Araque
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2018

Great People but need more prompt response It was great that I had worked with bmw of ramsey for leasing my car. People there, they are all friendly not because you are their a potential source More

by Parky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Casella, James Porrazzo, Daniela Faican, Brian Blum
May 18, 2018

Emergency Drive-In Service I absolutely love the service at BMW. They are quick, attentive and everyone I’ve worked with there are WONDERFUL. They always go over and above to More

by FIZTRAINER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaudia Fleming, Diana Martinez, Clay Vieni, John Desantis, Cara Deluca, Boony Guzman, John Brugaletta
May 18, 2018

always satisfied Anna is always there to help and is my "go to" person when I have a service issue or concern. As always, thank you Anna . More

by DRF1218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2018

excellent It is always a pleasure to come in for service,Anna is extremely helpful and courteous,and the service is always done perfectly,I would definitely rec More

by JOHNL327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2018

Excellent Service I am from Pennsylvania and found my car on Cargurus. After reviewing all the information on BMW of Ramsey's web site , i contacted sales and had Pedr More

by rstaub0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pedro Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert DiDomenico
May 17, 2018

Lack of Transparency for Servicing Set appointment one week in advance. Dropped car off. Car not even looked at for 3 days and dealer had no intention to look at over that time. More

by KEN.CASTIGLIA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cameron Cocherl, John Brugaletta
May 17, 2018 -

BMW of Ramsey responded

Ken, we apologize that your experience with us was anything less than perfect. It is never our intention to make our clients feel like they are not a priority, and we are sorry you left feeling this way. Sometimes we get backed up with service work, and it extends the process. We apologize for this, and if there were any communication errors about how long it would take to fix your vehicle. If you would like to further discuss this, please contact our service department and a representative will be happy to help you. Thank you.

May 16, 2018

Best dealership! Second time buying with BMW Ramsey and couldn’t be happier! Daniela Faican was amazing, honest, and extremely caring. She’s the best! The whole team m More

by C. Dubow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniela Faican
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