
BMW of Ramsey
Ramsey, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Question on recent purchase The service member answered all of my questions made me feel valued and actually took time to listen and help me with my concern which was great The service member answered all of my questions made me feel valued and actually took time to listen and help me with my concern which was great More
Great support Apparently, my car suffered an electronic and messy breakdown. Very frustrating. A huuuge problem! John assisted me very well. Only problem was tryin Apparently, my car suffered an electronic and messy breakdown. Very frustrating. A huuuge problem! John assisted me very well. Only problem was trying to contact him while car was being analyzed. But he walked me through this ordeal in a humane manner; otherwise I would have freaked out. More
This place is a ponzi sceme First of all, my car was smoking when i pulled in. No one seemed alarmed. My rep told me that it was fine to drive it like that because the "oil is pr First of all, my car was smoking when i pulled in. No one seemed alarmed. My rep told me that it was fine to drive it like that because the "oil is probably just burning off". They did an oil change and all other basic tune ups. He told me he couldn't properly assess the problem unless I paid $800 (i had already paid $800 for the aforementioned) to take apart the engine and do a diagnostic. I am getting married in 2 days, my wedding dress was in the smoking car and literally no one could've cared less. Lastly, they had 0 loaner cars. I was told I would be put on a list. I have yet to get a call. Total spent $800. Problem fixed: not even close. More
Very Efficient and Fair Quick, prompt and very efficient. No wasted time spent waiting!! The facility is very clean, my care was returned same day after being washed and Quick, prompt and very efficient. No wasted time spent waiting!! The facility is very clean, my care was returned same day after being washed and vacuumed. More
Superb Customer Experience !!! Their customer service starting from my first inquiry to taking the car home was completely seamless. The price on the vehicle I purchased based on t Their customer service starting from my first inquiry to taking the car home was completely seamless. The price on the vehicle I purchased based on the options and low mileages was extremely fair when compared to other dealers across country. The paperwork was pretty much done by the time I got to the dealer and they did a thorough job in explaining all the features and functionality of the vehicle. I had some minor follow up questions and Pedro immediately responded. True professionals A+++. I highly recommend Ramsey BMW. All vehicle purchases should be this pleasant. More
Appointment went very well. Treated as promised. Routine service visit. Brought in on time. Waited for my car. Car was serviced, washed and ready in the time promised. Tha Treated as promised. Routine service visit. Brought in on time. Waited for my car. Car was serviced, washed and ready in the time promised. Thank you More
Excellent Customer Service Everyone at the service center was attentive and professional. They were quick and respectful. I felt my time was respected when I took my car for ser Everyone at the service center was attentive and professional. They were quick and respectful. I felt my time was respected when I took my car for service. From my service advisor, Brian Halpin, to the person who attended to my car, they all demonstrated professionalism. Thanks. More
Perfect Max did everything possible making sure I had the car I wanted. Good job Max keep it up. I have no regrets driving down there from Hartford, ct. Max did everything possible making sure I had the car I wanted. Good job Max keep it up. I have no regrets driving down there from Hartford, ct. More
Outstanding I was greeted at arrival by my service advisor the team was professional and had all my information ready and my. Loaner was also ready service was ex I was greeted at arrival by my service advisor the team was professional and had all my information ready and my. Loaner was also ready service was excellent and quick true professionalism st it’s best !! More
GREAT! My service agent was Anna, she was the best! This was my first experience with this location. She reached out to me with everything I needed to know a My service agent was Anna, she was the best! This was my first experience with this location. She reached out to me with everything I needed to know and worked very hard for me. I will be returning if and when I need service again! More