BMW of Ramsey

Excellent experience buying a used car I drove the car, bought the car and had it in my driveway by 3pm the next day. Great speed and communication. Excellent experience with Luis. Thanks! I drove the car, bought the car and had it in my driveway by 3pm the next day. Great speed and communication. Excellent experience with Luis. Thanks! More

an outstanding dealer BMW of Ramsey has an excellent and efficient service department. They do a very professional job in a spotless environment, I highly recommend them as BMW of Ramsey has an excellent and efficient service department. They do a very professional job in a spotless environment, I highly recommend them as a BMW dealer. More

Professionalism at its Finest My experiences at other BMW dealerships have been terrible. Services advisors attempted to belittle my knowledge of vehicles by recommending unnecessa My experiences at other BMW dealerships have been terrible. Services advisors attempted to belittle my knowledge of vehicles by recommending unnecessary projects/services just to get a service sale. I was hesitant to try BMW of Ramsey since every other service center experience seemed to be habitual. It was a breath of fresh air to work with Brian Halpin. He was not only the most professional service advisor I have dealt with but the most honest. He truly cared about the customer and not his sale goals. He is the type of talent BMW needs and BMW should do anything to retain that type of talent. Customers stay when they trust the person they are working with and Brian is the most trustworthy advisor I’ve dealt in many years. Retain him at all COSTS or you will see customers trickle away. More

Great dealership Everyone I have ever dealt with at the dealership has always shown true courtesy and professionalism and the drive to satisfy the customer. I will def Everyone I have ever dealt with at the dealership has always shown true courtesy and professionalism and the drive to satisfy the customer. I will definitely do business with this organization again. More

Fast and friendly service. Ms. Morgan Kirk was very professional and got the outstanding service. My issue was time consuming and everything was done without delay. I will defin Ms. Morgan Kirk was very professional and got the outstanding service. My issue was time consuming and everything was done without delay. I will definitely return to your services More

Returning previous lease and picking up new lease car Incredible service!! Absolutely professional and efficient. I wanted to especially complement both Mr Jorge Velarde on sales, and Jon Matos on inspec Incredible service!! Absolutely professional and efficient. I wanted to especially complement both Mr Jorge Velarde on sales, and Jon Matos on inspection. Thanks!! Great experience More

Service staff is very rresponsive We have several issues, none related to the service area. However these issues required action by the service department. They quickly and competant We have several issues, none related to the service area. However these issues required action by the service department. They quickly and competantly addressed each of the issues and left us satisfeid. More

Started great but. My boyfriend and I drove down from Albany because of the great deals and service we heard was provided at Ramsey. we ended up coming home with a 2015 My boyfriend and I drove down from Albany because of the great deals and service we heard was provided at Ramsey. we ended up coming home with a 2015 x5. Tim was absolutely fabulous and told us he would take care of everything for us. unfortunately, he became ill and was out of work for several days. I attempted to contact Richard, his supervisor, as I still had not received my plates. I never received a phone call back after leaving two messages on his voicemail. I called about three times and spoke with reps at the Sales desk and was given a variety of excuses as to why Richard had not called me back. One girl actually reported my plates had been there for over a week and was never mailed out. Another said my plates had just come in. Needless to say, I was driving with expired plates for about 5 days. Finally, I was told on Thursday, they would be overnighted to me. I asked for tracking information and sure enough, it was going to arrive on Friday. And then it changed as they were not given to fedex and therefore my plates didn’t come in until Monday. I was very disappointed that when a co worker is ill, other colleagues could not assist their costumers. Tim was absolutely fabulous to us and deserved assistance while he was out sick. I would still return back to Ramsey and work with Tim only, however, I will be very following up on every matter so this does not happen again. More

Great job Lori I was interested in customizing a very hard to get allocation on a new car. No other dealer in the entire area was able to help but Lori figured it o I was interested in customizing a very hard to get allocation on a new car. No other dealer in the entire area was able to help but Lori figured it out in a day, we customized the allocation the next day, and the car was received in 6 weeks. Lori was terrific throughout the entire process and was a real difference maker when no one else could help. Highly recommended! More