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BMW of Ramsey
Ramsey, NJ
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,508 reviews
August 07, 2018
Scheduled oil change took over three hours! standard scheduled oil change took over three hours! I believe svce department had forgotten about the appointment and it took over (3) hours of waiti standard scheduled oil change took over three hours! I believe svce department had forgotten about the appointment and it took over (3) hours of waiting whereas there were no cars lined up in the department upon arrival. More
by AALBORG
Verified CustomerEmployees Worked With
Morgan Kirk
August 06, 2018
Great Service Experience Morning Apt for oil change. Brian took over my reservation and was very attentive and genuine. While there, met Lori on the showroom who kindly showed Morning Apt for oil change. Brian took over my reservation and was very attentive and genuine. While there, met Lori on the showroom who kindly showed me a new 4-series. Great team. Definitely recommend. More
by CVERAJA1
Employees Worked With
Lori Asserson, Brian Halpin
August 06, 2018
Awesome Service Dealer Tony, Clay and the Service Team are very professional, polite and accommodating to my wife and I. Thank you again for your great service and hospital Tony, Clay and the Service Team are very professional, polite and accommodating to my wife and I. Thank you again for your great service and hospitality! Much appreciated! More
by BRIDGET_GALDO
Employees Worked With
Clay Vieni, John Brugaletta, Anthony Circelli, Brian Halpin
August 06, 2018
Oil change for 2014 BMW 528i. I made appointment, but it took 2 hour for old change and charged me near $160 for just oil change. No car wash or clean of the car. Very bad service. I made appointment, but it took 2 hour for old change and charged me near $160 for just oil change. No car wash or clean of the car. Very bad service. More
by LUOWANG
Employees Worked With
I don't know the name of emplyees
August 06, 2018
What an experience I called up because a tire light was on , they said come In right away , without even asking for a loaner I was handed the key and did a walk around a I called up because a tire light was on , they said come In right away , without even asking for a loaner I was handed the key and did a walk around and bam I was on my way. Excellent customer service More
by JUSTINBILARDELLO
Employees Worked With
Diana Martinez
August 06, 2018
Pleasant experience as always ! I had to bring my 2011 128i in for a recall repair. They called me when the parts were in and scheduled my appointment and a loaner car. I didn't hav I had to bring my 2011 128i in for a recall repair. They called me when the parts were in and scheduled my appointment and a loaner car. I didn't have to keep calling them to ask if the parts were in, they are always on top of everything. While there I was advised of some repairs that needed to be done and was given the prices up front, which I really liked, no surprises when I picked the car up. The new service manager is very pleasant and greeted me and other clients as they dropped their cars off, very impressive. More
by AllieV
Employees Worked With
August 06, 2018
Very quick turnaround on vehicle Brian was helpful and efficient. He was able to get me in and out of the service area with a minimum amount of time. Thanks! Brian was helpful and efficient. He was able to get me in and out of the service area with a minimum amount of time. Thanks! More
by J_PATTI
Employees Worked With
Brian Halpin
August 05, 2018
New Car Purchase This dealership is better than Awesome - They are outstanding!!! Often woman may not be taken seriously during the car buying process -- but this w This dealership is better than Awesome - They are outstanding!!! Often woman may not be taken seriously during the car buying process -- but this was not the case with BMW of Ramsey. I came in to look for a new vehicle and everyone at this dealership took the time to help me, provide service and genuine concern. They helped me every step of the way and ensured that the car - was exactly what I wanted. And, a fabulous price! James Porrazzo followed up with me continuously throughout the process. He showed respect and concern for my choices and needs. He was the ultimate professional. "A" ++ Max was also terrific and was there every step of the way. And, John, the BMW Genius was amazing at every detail. I will be sure to recommend this dealership to friends and clients. And, when it is time to purchase another vehicle --- they will be top on my list. More
by Agent88
Employees Worked With
Max Carela, James Porrazzo, John Brugaletta, Christina Nelson
August 04, 2018
Great salesmen and service dept., bad financial service A month after we bought the car we were contacted by the finance dept. Turns out they had made a mistake in our paperwork. We were told it was a mat A month after we bought the car we were contacted by the finance dept. Turns out they had made a mistake in our paperwork. We were told it was a matter of $74.00 - turned out when we got there it was $74.00 a month. Lots of back and forth and waiting for return calls that never came, but being honest people, we signed new paperwork. James told us he would give us a gift bag for our inconvenience and we should pick it up the next day. We went there next day. The reception desk had no clue about it and James was no where to be found. We never heard another word from James. So much for customer service! We would not buy from this dealership again. More
by linda
Employees Worked With
James Porrazzo, Steven Molina
August 04, 2018
Quick & easy Service is top notch and efficient when sitting down to finalize a deal. Introduction to car with BMW Genius was thorough and very helpful to familiar Service is top notch and efficient when sitting down to finalize a deal. Introduction to car with BMW Genius was thorough and very helpful to familiarize us with all features. More
by bdelrio
Employees Worked With
Lori Asserson, Robert DiDomenico, James Porrazzo
