BMW of Ramsey

Superior customer service They have exceeded my expectations by returning my car within 2 hours. I was surprised by how seamless a process it was and how accommodating the Ser They have exceeded my expectations by returning my car within 2 hours. I was surprised by how seamless a process it was and how accommodating the Service representatives were. After my service, they even took the time to install new wipers on my son's BMW - with no appointment! More

Pinnacle of excellence. I have had 3 vehicles serviced at Prestige BMW,and not once have I ever been let down in any way,whether it be price or time frame or the need to get I have had 3 vehicles serviced at Prestige BMW,and not once have I ever been let down in any way,whether it be price or time frame or the need to get a last minute oil change,these guys are always accommodating...keep up the good work. More

Had a positive experience. Anna was professional, knowledgeable and friendly. she kept me informed about the work being done on my car (via text), while I waited in the waiting Anna was professional, knowledgeable and friendly. she kept me informed about the work being done on my car (via text), while I waited in the waiting area which was comfortable and well stocked with bagels and snacks. She was a pleasure to do business with and is an asset to the BMW family In Ramsey. More

Regular Service As always, BMW OF RAMSEY took care of me like family. They welcome me and make me feel like I’m number 1. Thank you for all you do every time. As always, BMW OF RAMSEY took care of me like family. They welcome me and make me feel like I’m number 1. Thank you for all you do every time. More

Efficient Service I was pleased with the service but when I arrived to pick up me car, the battery was dead and had to purchase another one. I was pleased with the service but when I arrived to pick up me car, the battery was dead and had to purchase another one. More

BMW of Ramsey always available I had trouble with a tire on the road on the way home from vacation( I was a long way from home and the dealer). I was able to call service and talk I had trouble with a tire on the road on the way home from vacation( I was a long way from home and the dealer). I was able to call service and talk to someone who helped me deal with my issue until I could get to the dealership. It was great to have a lifeline, and when I finally got there, they took the car right away. Unfortunately, I had a cracked wheel...not happy about the cost, but service and interaction with everyone was nothing but positive. More

Knowledge is key! I was going to buy from Park Ave. BMW. All set, ready to go. The day I am to pick up my car, I was texted a picture of the two major scratches/dents I was going to buy from Park Ave. BMW. All set, ready to go. The day I am to pick up my car, I was texted a picture of the two major scratches/dents the detail person made to the car. Park Ave. did not give me a discount for accepting a damaged car, even though they would fix it.... While this nonsense was going on, I read more about BMW's on the web, etc. etc. I found out a lot that made me very inquisitive to all BMW companies. Ramsey........Jesus knows his stuff and made me and my son very comfortable in our decision. A true professional. He asked the right questions. He was professional, patient, accommodating, knowledgeable and fun. I am in sales too. I like his style. Eric is great as well. Professional, informed, suggestive with suggested 'add ons' however not over bearing. Completely explained it all, even though we all know it all, it's great to hear from the BMW professionals. James - outstanding. I never had anyone tell me about my new car....EVER. More

Bad business Brought a used car from these people and once I had a problem, they wouldn’t fix the situation and stop answering my calls. The worst experience I eve Brought a used car from these people and once I had a problem, they wouldn’t fix the situation and stop answering my calls. The worst experience I ever had. More

Thank you This was the fourth BMW vehicle that I have purchased. All from different dealerships, but this was my first purchase from BMW of Ramsey. I knew what This was the fourth BMW vehicle that I have purchased. All from different dealerships, but this was my first purchase from BMW of Ramsey. I knew what I was looking for and what I wanted for my next potential vehicle. After two months of searching, I found one that checked almost every box on my wishlist. Went through the usual process via third-party site and sent a message asking about the vehicle's availability. I was contacted by Jesus Vicioso. The negotations were straight forward, and I completely appreciated his transparency and swift response/s to all my inquiries and questions. Being from the Washington DC area, the communication helped ease my concerns with purchasing a vehicle from another state. Everything was mostly prepped and ready when I arrived at their dealership, including the sales/finance paperwork that needed to be signed for the delivery of the vehicle. Kudos to Rob DiDomenico for that effort. The vehicle was displayed on their showroom floor, and was given a walk-through prior to signing all the paperwork. From all BMW dealerships, I expect a certain level of professionalism and conduct that should come from being part of the BMW repertoire, and this was met by BMW of Ramsey. Without a doubt, I would purchase another vehicle from this dealership, and if their service department is as good as their sales department, I would likely take my vehicle there if I was a nearby resident. Ask for Jesus Vicioso, you will not be disappointed. More