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BMW of Ramsey
Ramsey, NJ
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,508 reviews
August 20, 2018
efficient and polite great dealership - very well run - folks always friendly and they get you in & out - very good communications - I have not been disappointed once and great dealership - very well run - folks always friendly and they get you in & out - very good communications - I have not been disappointed once and have been going for nearly 4 years! More
by JHIGGINS6
Verified Customer
August 20, 2018
Surprisingly, Disappointed. On Saturday, August 11 at 9 AM, I took my car in to BMW of Ramsey to address two safety recalls. When scheduling the service, I was informed this woul On Saturday, August 11 at 9 AM, I took my car in to BMW of Ramsey to address two safety recalls. When scheduling the service, I was informed this would take around 4 hours. When the car was turned over to BMW, there was no indication that there was any issues with my tire pressure. Four days later, my car was returned to me and my front right tire was completely flat. The BMW service dept. claimed I had a nail in my tire which caused my tire to go flat and wanted me to pay to get the tire replaced. This immediately seemed strange to me. My tire pressure sensor is so sensitive that the slightest change in temperature sets it off. If I had a nail in my tire and the tire was losing air, prior to me coming in for service, my sensor system would have certainly indicated that. I believe my tire was damaged under BMW’s care and they are not honest enough to take responsibility for it. As a result, the confidence I once had in BMW of Ramsey is now compromised. I have zero trust in them and I doubt I will ever bring my car back to that location. More
by KG
Employees Worked With
John Desantis
August 17, 2018
Service Excellent service by Diana, BMW Service Representative. She takes care of everything from beginning to end. Drop off and pick up service goes smooth Excellent service by Diana, BMW Service Representative. She takes care of everything from beginning to end. Drop off and pick up service goes smooth. Thank you. More
by SHIRLEY_RODRIGUEZ
Employees Worked With
Diana Martinez
August 17, 2018
Excellent Service Clay was there to take my car as soon as I arrived. He was very helpful. Work on car was completed in a shorter time period than I expected. Clay was there to take my car as soon as I arrived. He was very helpful. Work on car was completed in a shorter time period than I expected. More
by JOEM0525
Employees Worked With
Clay Vieni
August 16, 2018
Great Service When I entered the Service Center I was greeted politely by Anthony and the service technician knew exactly why I was there. I did not have to waste t When I entered the Service Center I was greeted politely by Anthony and the service technician knew exactly why I was there. I did not have to waste time explaining the issue. Diane came to me and my car immediately upon my arrival and greeted me with a warm smile. She was both pleasant and efficient. Given my work schedule, I really do appreciate efficiency. She answered all of my questions and she got me processed and on my way with the loaner car very quickly. She also made certain that my car was returned to me in the time frame that I required. I was actually surprised that it was returned to me as quickly as it was. It was a GREAT service experience. More
by Anthony J
Employees Worked With
Diana Martinez, Anthony Circelli
August 16, 2018
Pleasant service experience Servicing my car was a stress fee experience thanks to online appointment making and confirmation. Intake was quick. Both Cameron and John were very Servicing my car was a stress fee experience thanks to online appointment making and confirmation. Intake was quick. Both Cameron and John were very professional and treated me with care. Thank you More
by 202020
Employees Worked With
Cameron Cocherl, John Desantis, Frank Salzano
August 16, 2018
50/50 I have been a direct customer of Ramsey BMW for over ten years, buying cars for both my company and my personal use. Maybe 12 cars in total. I have al I have been a direct customer of Ramsey BMW for over ten years, buying cars for both my company and my personal use. Maybe 12 cars in total. I have always done so because of my relationship with Alex Marsiglio and Tim Gallagher. The last three times I have attempted to get service from Ramsey BMW have bee disastrous. Yesterday, I made an appointment 2 weeks out to ensure the availability of a loaner car. I live 40 miles away. I arrive, no loaner car. For the third consecutive time, I now have to scramble to find Alex and Tim in order to fix the chaos service created for me. I am now at the point that I will be shopping around for my next car when my lease expires in December. Having said that, my service specialist Anna was great. Your infrastructure and organization needs significant improvement such that Anna has the tools to do her job. More
by INFO61
August 16, 2018
Prestige BMW does Good Work Quick check in, clean and new loaner - a 3 series sedan ready in an instant. Check out equally smooth and prompt and the car came back washed and read Quick check in, clean and new loaner - a 3 series sedan ready in an instant. Check out equally smooth and prompt and the car came back washed and ready to go. More
by ALANRUBY1
Employees Worked With
John Brugaletta
August 16, 2018
Great Service Diana in service was a pleasure to work with. My car was serviced quickly and I will definitely continue to service my BMW's at BMW of Ramsey! Diana in service was a pleasure to work with. My car was serviced quickly and I will definitely continue to service my BMW's at BMW of Ramsey! More
by CAGOSSNER
Employees Worked With
Diana Martinez
August 16, 2018
Great Service Very knowledgeable sales staff. Willing to be flexible and innovative to meet my unique needs. Would highly recommend Veronica and this dealership t Very knowledgeable sales staff. Willing to be flexible and innovative to meet my unique needs. Would highly recommend Veronica and this dealership to anyone looking for honest, professional, and efficient sales person. More
by SURESH.SUPPIAH
Employees Worked With
