BMW of Ramsey
Ramsey, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Solid Service Professional, thourough and courteous. Provided a loaner during repair, tested repairs, and provided excellent communication throughout the process. A Professional, thourough and courteous. Provided a loaner during repair, tested repairs, and provided excellent communication throughout the process. Above standard service with very friendly staff. More
John B was very polite and professional. Very informative, not pushy which is very appreciated. Facility was very nice, Great customer lounge. Excellent was very polite and professional. Very informative, not pushy which is very appreciated. Facility was very nice, Great customer lounge. Excellent experience overall . More
great as always service was great as always and people are all nice. But I hope they have a bigger loaner car available. Most time they don't have one. service was great as always and people are all nice. But I hope they have a bigger loaner car available. Most time they don't have one. More
Used 535i Great comfy dealership. Jesus was great to work with. So was Eric in finance.so was the tech guy last name Wong I think. Thanks all. Great comfy dealership. Jesus was great to work with. So was Eric in finance.so was the tech guy last name Wong I think. Thanks all. More
Everyone is so nice! Seriously, EVERYONE IS SO NICE HERE. Bryan took care of my service needs and was extremely personable. When I was waiting I walked around the show roo Seriously, EVERYONE IS SO NICE HERE. Bryan took care of my service needs and was extremely personable. When I was waiting I walked around the show room and Johnathan and I talked a ton about the cars and other fun stuff. Again, so nice! When I asked to see my bent rims the mechanics were more than happy to oblidge and were very personable. Tony the head service manager of course is the best and insanely personable. You have an absolutely amazing team here!! As much as I hate the car buying/leasing process, I am actually looking forward to my next purchase here. Seriously awesome group of people! Good job guys!!!! More
20k service and 2 rear tire replacements Everything was well performed in a timely manner and I was well informed of the work When I dropped my car off I received my loaner car in a flawless Everything was well performed in a timely manner and I was well informed of the work When I dropped my car off I received my loaner car in a flawless manner More
New 530i Frank went above and beyond helping us find the right vehicle for our needs. He was very professional, kind, answered any questions we had, and did no Frank went above and beyond helping us find the right vehicle for our needs. He was very professional, kind, answered any questions we had, and did not pressure us at all during the process. He truly cared about finding us a vehicle that we would really enjoy. During test drives he went through everything in the car so we could see what it had to offer. We will not hesitate to recommend him to our friends and family. Rob explained the specific terms of the lease thoroughly so it was easy to understand and Dwayne helped us get everything set up in the new car. It was a pleasure dealing with the dealership and we would definitely come back in the future. More
New Happy Customer I gave a 5 star review because I only had less than a week to find a new lease. I was all set and signed a lease with Volvo but unfortunately there w I gave a 5 star review because I only had less than a week to find a new lease. I was all set and signed a lease with Volvo but unfortunately there was a problem from Volvo, and I needed to look for another vehicle. I called BMW of Ramsey and explained my situation to Veronica and she made such an effort to meet all my expectations and finding the right car for me, which is the X2! She was great, fast working, and patient with all my concerns. Brian, the general sales manager also welcomed me and was empathetic to my experience with Volvo. I'm a happy customer and very happy to be a part of the BMW family! More
Charged labor to assess problem Scheduled oil change due to indicator coming on even though change wasn’t due for another 1K miles. Listed some other minor issues to look at. Was tol Scheduled oil change due to indicator coming on even though change wasn’t due for another 1K miles. Listed some other minor issues to look at. Was told I’d get call to review issues/cost prior to completing. Was called and went with oil change only due to high cost to address other minor issues. Received invoice of $209 for oil change. Was told I got a “break” on total charges since they charge labor to assess issues (front door lock). Ridiculous charge will not go back to dealer for issues or oil changes moving forward. More
great to work with. professional and friendly staff I have been dealing with Ramsey Dealership for the past 10 years, their service level have always been excellent! Very professional and friendly staff I have been dealing with Ramsey Dealership for the past 10 years, their service level have always been excellent! Very professional and friendly staff... Service Director very helpful! More