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BMW of Ramsey
Ramsey, NJ
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,508 reviews
September 09, 2018
Pricing Issue or Slow Follow Up: I Don't Know I go here often but I don't know how much longer that I will continue to despite the fact that I live less than a mile away. The service facility is v I go here often but I don't know how much longer that I will continue to despite the fact that I live less than a mile away. The service facility is very nice and if you need to do any work while you wait you can easily set up shop using their wireless and seating area. In addition to the usual coffee and tea, there is water, juices, fresh bagels, and a number of other items that go beyond the basics. My biggest complaint is on follow up. I was quoted twice over a 3 month period for a needed service and received an estimate that was $895 the first time and over $1500 the 2nd time. Since I have both written estimates, I called to find out if perhaps the scope was different,and consequently; the price. The service advisor couldn't tell me on the phone and said he would research and get back to me. That was 2 days ago. I'm still waiting to see if he follows up. I've had the same problem in the past: I requested an estimate on tires via the chat feature, had dialogue with an agent, and never got the estimate. I went across the street and bought my tires at Mavis instead. I also had a poor experience with internet Sales as well: no follow-up. More
by MSGZENO1
Verified CustomerEmployees Worked With
John Desantis
September 08, 2018
BMW Service Went in for scheduled service. John suggested additional maintenance which I agreed. Everything was done efficiently and professionally. Also schedule Went in for scheduled service. John suggested additional maintenance which I agreed. Everything was done efficiently and professionally. Also scheduled service for the recalls. I am satisfied. More
by AB from Rutherford
Employees Worked With
John Brugaletta
September 08, 2018
Awesome service I love the service at BMW of Ramsey the people are so accommodating to my needs and to any questions I may have about my car. Love you guys I love the service at BMW of Ramsey the people are so accommodating to my needs and to any questions I may have about my car. Love you guys More
by Nia9389
September 08, 2018
Outstanding Veronica was extremely helpful and answered all our questions. The customer service on a scale of 1 to 10, this dealer was an 11. They helped making t Veronica was extremely helpful and answered all our questions. The customer service on a scale of 1 to 10, this dealer was an 11. They helped making the process go smoothly and not pushing for a sale. I would definitely recommend this place to anyone needing a car. More
by Newcar165
September 07, 2018
Fabulous Experience as Always This is the third car leased from Lori Asserson. She makes the process smooth as silk-seamlessly easy! I would highly recommend her services along wi This is the third car leased from Lori Asserson. She makes the process smooth as silk-seamlessly easy! I would highly recommend her services along with the Dealership without hesitation. More
by Van709
Employees Worked With
Lori Asserson
September 07, 2018
Exceptional sales professional This review serves to express my sincere appreciation for the outstanding sales service Pedro has given me throughout my x5 purchase. Pedro went abo This review serves to express my sincere appreciation for the outstanding sales service Pedro has given me throughout my x5 purchase. Pedro went above and beyond to make sure I purchased the SUV I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on an X5, the process was absolutely painless. Pedro’s professional demeanor, attention to detail, and exceptional service is what will keep me coming back. I look forward to doing business with you again in the future. I wouldn’t consider going to a different dealership or working with any other sales professional. Thanks again for being my trusted car advisor and you assessing my need accurately, exceeding my expectations and delivering on your promises. I felt like family by the end of it all. More
by Dmanasra86
September 06, 2018
Impeccable Service Ramsey BMW did everything to make a routine maintenance go smoothly. They had a loaner for me if I needed it. But they were able to do everything quic Ramsey BMW did everything to make a routine maintenance go smoothly. They had a loaner for me if I needed it. But they were able to do everything quickly so I just waited instead . The wait time was minimal . Kept me informed on status . Answered all questions and sent me to correct area to answer another . Very clean , courteous , professional ! More
by Beemer girl
Employees Worked With
Cameron
September 06, 2018
The best BMW dealer, hands down Excellent service, beautiful showroom. Laurie asserson is the best! She is always looking out for me. I have purchase several cars here, always ver Excellent service, beautiful showroom. Laurie asserson is the best! She is always looking out for me. I have purchase several cars here, always very happy. More
by SPINEONCALL
Employees Worked With
Lori Asserson, Robert DiDomenico, James Porrazzo
September 05, 2018
Caring & Professional ,, Very Nice , appointment were kept and we had a quick delivery of the car. Pedro was very professional to deal with ,, We are happy we found the car an Very Nice , appointment were kept and we had a quick delivery of the car. Pedro was very professional to deal with ,, We are happy we found the car and brought home . More
by rakachadha
September 05, 2018
Return Leased vehicle Thanks to Diane and John they made this a very simple process. They both provided answers to every question and concern I had. They did their best to Thanks to Diane and John they made this a very simple process. They both provided answers to every question and concern I had. They did their best to keep my wait time to a minimum which was also very convenient for me. Thanks More
by TEE49
