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BMW of Ramsey
Ramsey, NJ
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,508 reviews
September 21, 2018
Great Service Experience! Very efficient, friendly, helpful with a quick turn-around. The loaner car was clean. The communication with the service advisor was wonderful. Overal Very efficient, friendly, helpful with a quick turn-around. The loaner car was clean. The communication with the service advisor was wonderful. Overall I was very satisfied. More
by Kristin234
Verified CustomerEmployees Worked With
Brian Halpin
September 21, 2018
Exceptional Service The lead product genius: Dwayne Wong is remarkable! He took me on a test drive and patiently showed me how to use the technology in my lease 2018 320i The lead product genius: Dwayne Wong is remarkable! He took me on a test drive and patiently showed me how to use the technology in my lease 2018 320i. He's very knowledgeable and definitely an asset to the dealership. I left the dealership feeling confident that could use all the technology in my car and the assurance that I could call him if I encountered any problems. I am not one to write reviews but I felt compelled to do so on his behalf because he was exceptional!!!. More
by R. Murray
Employees Worked With
September 21, 2018
Ultimate Buying Experience I had the absolute pleasure of dealing with Jorge when leasing my 2018 320i. I had spoken with him a couple times by phone before coming to the dealer I had the absolute pleasure of dealing with Jorge when leasing my 2018 320i. I had spoken with him a couple times by phone before coming to the dealership so I anticipated having a pleasurable experience. However I was not prepared for the "Ultimate Buying Experience" he delivered. He was extremely personable, knowledgeable, and proficient. I felt as though I was his only customer which is rare nowadays. We spoke and interacted as if we were longtime friends. 5 stars aren't enough, I would give him more if it was possible. More
by R. Murray
Employees Worked With
Jorge Velarde
September 20, 2018
Disappointed After purchasing a set of tires the end of June, a problem arose with the car where the vehicle would jerk and enter a safety mode. It was brought bac After purchasing a set of tires the end of June, a problem arose with the car where the vehicle would jerk and enter a safety mode. It was brought back 2-3 times to the service department and we were told to pull over and turn the car off the next time it happened and it would be registered so when the diagnostics were run, the problem would be identifiable. The car had a severe problem one night and I could not go over 30 miles an hour no matter how hard I pressed on the gas pedal. We brought the car in and it was there for 5 days, only to be told that nothing was found to be wrong. I came back 3 times when the car was doing a jerking movement. The last two times, Chris drove with me. He was very good and explained what he thought the problem might be. The last time it happened on Friday, 9/14, I left the car at service after Chris experienced the issue and it was advised that the car would be inspected. Unfortunately, we were not provided an update, until my husband called YOU on Tuesday! As we followed the recommendation, the problem ahould have been identified when the diagnostic was run in July. It shouldn't have taken 3+ visits to identify the issue and only because we were persistent. I'd like to make it clear, our issue is not the fact that we had to pay for the repair but how we were treated by certain service staff with the exception of Chris. As long time service customers , we never expected to be treated this way with a lack of professionalism. Lastly, when it was mentioned that we wanted to contact corporate to express our frustration, we were advised we should not be reaching out. This was a most disappointing experience. More
by KGR
Employees Worked With
Chris , John Brugaletta
September 20, 2018
Morgan is awesome Top notch. I have been using this dealership for about ten years now and always a great experience. Morgan is one of the best service advisors I have Top notch. I have been using this dealership for about ten years now and always a great experience. Morgan is one of the best service advisors I have dealt with. More
by han
Employees Worked With
Morgan Kirk
September 20, 2018
Help Made East Though this issue with my vehicle couldn't be replicated while the service department had my vehicle, the attentiveness of trying to help me replicat Though this issue with my vehicle couldn't be replicated while the service department had my vehicle, the attentiveness of trying to help me replicate my problem was heartfelt. My service technician Chris was extremely patient with me and even when he was off work, he still went in a test drive with me to help figure out what the issue is that i'm having with my 4 series. I can't thank him and the rest of the crew enough. Hopefully soon we can figure out the problem I have and solve it. More
by ALWAZONTOP001
Employees Worked With
John Desantis, Brian Halpin, Morgan Kirk
September 20, 2018
Smooth and pleasant Smooth and pleasant are the best words I could describe purchasing a car. Mark was a great informative representative for BMW. I would highly recomm Smooth and pleasant are the best words I could describe purchasing a car. Mark was a great informative representative for BMW. I would highly recommend a raise for him. More
by MDARMIENTO
September 20, 2018
Very professional and courteous Anna in service helped us and was very thorough, professional and courteous. Pedro in sales was very helpful and professional/courteous as well. Alw Anna in service helped us and was very thorough, professional and courteous. Pedro in sales was very helpful and professional/courteous as well. Always have a very good experience whether sales or service More
by GAEDCKES
September 20, 2018
Vehicle service The staff is extremely friendly and I was in and out quickly. Tony, John and Ford were extremely helpful. I will only take my car to BMW of Ramsey The staff is extremely friendly and I was in and out quickly. Tony, John and Ford were extremely helpful. I will only take my car to BMW of Ramsey More
by RICHARD.RAMOS
Employees Worked With
John Desantis, Anthony Circelli, Fordyce Hubbard
September 19, 2018
BMW X3 Lease purchase - Sept 2018 Hello, I've been going through a rather difficult time with some family members in the hospital around the time that my lease ended. I'm sincerely Hello, I've been going through a rather difficult time with some family members in the hospital around the time that my lease ended. I'm sincerely thankful to my salesman, Frank Salzano, and my business manager, Eric Thomas, for listening to my specifics, and helping me settle on a deal that worked for us. In addition, they were very kind to coordinate my crazy schedule running to hospitals, to meet with them with very well coordinated timeslots and deliveries. They also made some special considerations for helping me work through the penalties for my mileage overages on my lease vehicle that was returned. I have enjoyed working with them during my purchase, and will do so again in the future. Sincerely, Anirban Chowdhuri More
by ANIRBANC
Employees Worked With
James Porrazzo, Eric Thomas, Frank Salzano
