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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,508 reviews

November 18, 2023

After I picked up my car on my way home I found that I left my home keys in the loaner car. It was 5 pm and I tried to contact my services agent or anybody else but no one pick up the .it update me becau More

by CINAMONSLUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcelo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
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Nov 22, 2023 -

BMW of Ramsey responded

Hello. We're sorry to learn about the inconvenience you experienced with your keys. We understand how stressful that can be and we appreciate your patience in this matter. Your feedback is valuable, as it helps us improve our services at BMW of Ramsey. Rest assured, we'll look into improving our phone service availability for situations like these. We hope to serve you better in the future! Please reach out to me if you have any further questions or concerns. Thank you, Jim Crowe - Service Manager - 551-777-5590

November 18, 2023

Kenny in service was fantastic. He checked me in quickly and was in touch the whole time my car was in the shop. Great experience More

by JOSH@THEAGROUP.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Nov 20, 2023 -

BMW of Ramsey responded

Hi Josh! We're so glad to know that Kenny provided fantastic service during your visit at BMW of Ramsey. It's great to see you had a smooth experience with us, and we appreciate the positive feedback! We hope to see you again soon!

November 18, 2023

Ben always makes sure that I’m taking care of. I live an hour and 20 minutes just to continue to go to have my car serviced in Ramsey because they do a fabulous job. And like I said, Ben is one More

by MAREPORTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
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Nov 19, 2023 -

BMW of Ramsey responded

Hi Mare! We're so glad to know that Ben and our team at BMW of Ramsey have been able to provide you with top-notch service! We appreciate your dedication in traveling the distance for us. Thanks for sharing this positive feedback! We hope to see you again soon for more great visits!

November 18, 2023

Always great service. Love the explanation video. And love that the same mechanic has been servicing my car the past few times. More

by Mchiaviello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Casares
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Nov 20, 2023 -

BMW of Ramsey responded

Hello! We're glad to know you've been enjoying our service and the explanation videos at BMW of Ramsey. It's great that you appreciate having a consistent mechanic working on your car too! Thanks for sharing this positive feedback with us. We appreciate your loyalty and hope to see you again soon!

November 18, 2023

On point and thorough with the work I needed done. Updated me all the way. More

by DTVANHEUSDEN
Recommend Dealer
Yes
Employees Worked With
Ben
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Nov 20, 2023 -

BMW of Ramsey responded

Hello! Thanks for leaving a review. We are so happy that you received great communication and thorough service during your visit at BMW of Ramsey. We hope to see you again soon!

November 18, 2023

Excellent experience overall. However, they need to stop trying to sell services and parts are not necessary. More

by jmp
Recommend Dealer
Yes
Employees Worked With
Anna P
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Nov 19, 2023 -

BMW of Ramsey responded

Hello! Thanks for the feedback! We're glad to know you had an excellent experience at BMW of Ramsey. Your comments about our services and parts are noted, as we always aim to improve. We hope to see you again soon!

November 18, 2023

I was very pleased with my experience and service that was provided. Thank you very much. More

by tsafer5400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Abramov
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Nov 19, 2023 -

BMW of Ramsey responded

Hello! Thanks for leaving a review. We are so happy that you were very pleased with your experience and the service that was provided. We hope to see you again!

November 18, 2023

They’re a Terrific team-prompt and courteous - they’re the best. I would recommend them enthusiastically More

by RPINVENTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Escada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Contoleon
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Nov 19, 2023 -

BMW of Ramsey responded

Hi! Thanks for leaving us a review. We are so happy that you found our team at BMW of Ramsey to be terrific, prompt, and courteous. We appreciate your recommendation and hope to see you again soon!

November 17, 2023

This is my favorite dealership in Bergen County. The staff is courteous and always prompt in handling my car issues. More

by SIL.M.GALLAGHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Nov 17, 2023 -

BMW of Ramsey responded

We're delighted to be your favorite dealership in Bergen County! It's always our goal at BMW of Ramsey to provide prompt and courteous service. Thank you for the positive feedback, our team hopes you choose us again for your service.

November 17, 2023

The most amazing, kindest folks you will ever meet work in the service department, treating each customer as if they were the only one. Jim the manager is a unique individual who will go above and above More

by yw5736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Casares
Report | Print
Nov 17, 2023 -

BMW of Ramsey responded

We're delighted to know you had such a positive experience with our service department at BMW of Ramsey. Your kind words about Jim and the rest of our team are greatly appreciated! We hope to see you again for your next service.

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