BMW of Ramsey
Ramsey, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,508 reviews
Great service experience. Pricy but good service. Anna Marie is very helpful and good rep for the company. Makes the company look good and is a good asset to the Franchise. Pricy but good service. Anna Marie is very helpful and good rep for the company. Makes the company look good and is a good asset to the Franchise. More
Disappointing I’m bound to prestige for service due to a lease. But, I will be going elsewhere for my next bmw based on the service. I understand there is a policy I’m bound to prestige for service due to a lease. But, I will be going elsewhere for my next bmw based on the service. I understand there is a policy against valuables in vehicles, but was extremely annoyed that my car appeared rummaged after routine service. The center console was opened and disheveled- with money missing. I’m not losing sleep over a few dollars, but someone still stole from the car. The glove box was also opened and the contents tossed around. Theres no reason for anyone to even be in either of those compartments for an oil change. After the service was completed, I received a voice mail telling me I’m due for an oil change and that me tires with 20k miles need repair too. As a consumer I feel like the service center is inept. The right hand obviously doesn’t know what the left hand is doing if I’m being told to have service I just completed done. And I still have to come back for a part that was ordered for the second time. Once I signed my lease I gave away all my rights as a customer. Now I’m just a number to bmw, I’ll be going to Paul Miller next december More
Great customer service The team went above and beyond to help me out with a repair Thanks to John in the service department for your assistance. Always a pleasant experienc The team went above and beyond to help me out with a repair Thanks to John in the service department for your assistance. Always a pleasant experience when the car needs service. More
Over all was a good experience but when i purchased my vehicle they was more inventory then now and they was post about loaner and demo special I didn't see this time but when i purchased my vehicle they was more inventory then now and they was post about loaner and demo special I didn't see this time More
Over miles on my lease From beginning to end Jesus Vicioso made the process of getting out of my lease early and buying a new vehicle painless. My car was 9K over on miles a From beginning to end Jesus Vicioso made the process of getting out of my lease early and buying a new vehicle painless. My car was 9K over on miles and I had 7 months left on my lease. Jesus worked with me over the phone to explain how he could help. Once in the dealership, it was so easy. Jesus walked my husband and me through many scenarios until we came to an agreement that worked for us. We would use Ramsey BMW again and would recommend this dealership to all our friends. More
Experience at BMW My entire experience was AMAZING. Tim was extremely patient and took the time to explain each of my options. He was friendly, efficient and honest. My entire experience was AMAZING. Tim was extremely patient and took the time to explain each of my options. He was friendly, efficient and honest. Eric in finance was also AMAZING. More
Great Service & Support Excellent customer service & professional work. Fixed problem efficiently & provided a loaner car to use while car was being serviced. Car was ready o Excellent customer service & professional work. Fixed problem efficiently & provided a loaner car to use while car was being serviced. Car was ready on a timely basis & appreciated the updates on the statuses sent to me via text & internet links. More
On time, kept me informed. No pressure.Provided loaner. Work on recall items was done on time and naturally, no charge. Other items needing possible repair/attention seemed high-priced but no pressure on Work on recall items was done on time and naturally, no charge. Other items needing possible repair/attention seemed high-priced but no pressure on me to have them done now. More
Wonderful Experience Andrew and Dwayne were helpful and kind. Even though the dealership was busy, they made sure I was taken care of and the whole process went smoothly. Andrew and Dwayne were helpful and kind. Even though the dealership was busy, they made sure I was taken care of and the whole process went smoothly. I highly recommend them! More
Just WOW!! Thank you Andrew for making this the most amazing car leasing experience we have ever had. Andrew was by far the most professional, knowledgeable, Thank you Andrew for making this the most amazing car leasing experience we have ever had. Andrew was by far the most professional, knowledgeable, and honestly the nicest salesperson we have ever had the pleasure of doing business with . He worked hard to find us the perfect BMW X2!!! When we arrive to pick up our X2, Andrew introduced us to Dwayne Wong who spent the time helping us get to know all the bells and whistles and Eric Thomas helped us sail effortlessly through the financial paperwork! I highly recommend BMW of Ramsey, Andrew Araque, Dwayne Wong and Eric Thomas to anyone looking for a BMW!!! More