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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,512 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,512 reviews

November 19, 2023

Communication was clear from the start. Updates throughout the service time by text message were clear. More

by STEFAN LORENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

BMW of Ramsey responded

Hi Stefan! We're glad to know that you appreciated our clear communication and updates during your service time at BMW of Ramsey. We strive for excellent communication with our customers, and it's great to hear that our team did a great job meeting this standard. Thanks for the positive feedback! We hope to see you again soon!

November 19, 2023

Very efficient and well run. Everyone was friendly and professional. Would definitely return in the future More

by gregorycox
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

BMW of Ramsey responded

Hi Gregory! We're delighted to know you found our team at BMW of Ramsey efficient, professional, and friendly. We look forward to seeing you again in the future!

November 19, 2023

Great dealership. The best BMW service you can expect. Jason is hands down awesome And so convenient from my residence More

by JAE_HAHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

BMW of Ramsey responded

Hi Jae! Thanks for leaving a review. We are so happy that you had a great experience with Jason at BMW of Ramsey. We appreciate your kind words and your business! We hope to see you back for more incredible experiences!

November 19, 2023

Very nice people. Profesional.Clean environment. Helpful, and everybody was very courteous In short, another good experience More

by ARIASOCAMPOCARLOS
Recommend Dealer
Yes
Employees Worked With
Marcelo Garcia, Marcelo Garcia
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Nov 19, 2023 -

BMW of Ramsey responded

Hi Carlos! We're glad to know you had a good experience with our team at BMW of Ramsey. We strive for professionalism and courtesy in all interactions and are so happy to hear that you found our facility to be clean. Thanks for your kind words! We hope to see you again soon!

November 19, 2023

Convenient location…generally responsive…disappointed that supposed 3 year maintenance is basically only oil changes More

by STEVENOSTREGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
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Nov 21, 2023 -

BMW of Ramsey responded

Hello Steven. We appreciate your feedback and understand your disappointment about the maintenance package. It's important to us that our customers feel they're getting value from their services, so we'd like to discuss this further with you. Please reach out at a time that suits you best for more clarification on what is included in the 3-year maintenance plan. Thank you, Jim Crowe - Service Manager - 551-777-5590

Nov 21, 2023 -

STEVENOSTREGA responded

My second servicing with mileage at the second year of ownership and appx 22,000 miles, did not include tire rotation as an example…..yet it is recommended and would have been an additional charge to me if I opted for it. This is my third BMW X3 and all the previous ownership experiences covered by the BMW advertised maintenance coverage included all recommended service elements. The exception understandably being severe tire wear.

Nov 23, 2023 -

BMW of Ramsey responded

Hello! Thank you for providing us with additional information. We will look into this further. We appreciate your feedback. It is always our goal and intention to provide clear communication and services that are valuable to our customers. Please reach out if there are any additional questions or concerns. Thank you, Jim Crowe - Service Manager - 551-777-5590

November 19, 2023

Great No Whole thing is regarded, I already rated it 5 stars Stop xxxxing wasting peoples time More

by ANTHONY.CEKAJ
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Sonion
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November 18, 2023

Jason was great. He was accommodating and responsive and came up with a solution that made sense for me. More

by gbuch21
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

BMW of Ramsey responded

Hi! We're glad to know that Jason was able to provide a great experience for you at BMW of Ramsey. We love hearing when our team is able to provide accommodating and responsive service. Thanks for the positive feedback, and we hope to see you again soon!

November 18, 2023

Great service! Benjamin answered all questions and was very helpful. Good job BMW of Ramsey! More

by Kidanny.romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
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Nov 20, 2023 -

BMW of Ramsey responded

Hi Kidanny! Thanks for leaving a review. We are so happy that Benjamin was able to answer all of your questions and was helpful. Thank you for your kind words, and we hope to see you back at BMW of Ramsey!

November 18, 2023

The technician kept me updated about the progress of my car service, the mechanic made a good video, and my car returned to me in good shape More

by lanreolukitibi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Nov 20, 2023 -

BMW of Ramsey responded

Hello! Thanks for leaving a review. We're glad to know you had a positive experience with our technician and mechanic at BMW of Ramsey. We strive for excellent communication and service, so it's great to see that reflected in your visit! Come again soon!

November 18, 2023

The service was excellent. I didn’t feel rushed or pressured. They were very informative and pleasant. Thank you for the great service. More

by MMENIEL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

BMW of Ramsey responded

Hello! We're glad to know you had a pleasant and informative experience at BMW of Ramsey, and you didn't feel pressured. We know how important it is to make sure that the experience is as smooth and stress-free as possible. Thanks for the positive feedback and we hope to see you again soon!

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