BMW of Ramsey

Diana is terrific Two cars in turned around one day. Everything perfect. Loaner clean, neat. Friendly service from Diana as always. Service manager out to welcome at Two cars in turned around one day. Everything perfect. Loaner clean, neat. Friendly service from Diana as always. Service manager out to welcome at drop off unexpected, but appreciated. More

Best Customer Service I have been going to Prestige BMW for years, and they are the best in customer service, especially Diana Martinez. She always explains everything to m I have been going to Prestige BMW for years, and they are the best in customer service, especially Diana Martinez. She always explains everything to me that needs to be done, always has a loner car ready for me, and is honest with her assessment of what should be taken care of at the time. She is the reason I always go back, it's always a pleasure getting my car serviced when Diana is there, plus we always have a laugh! More

Great experience!! I had gotten other BMW's in the past at other dealers but this was my best thanks to Andrew Araque who made us feel like family since we got there, we I had gotten other BMW's in the past at other dealers but this was my best thanks to Andrew Araque who made us feel like family since we got there, we felt he cared to give us a great service. Highly recommend his service. More

Always great I always have an excellent experience with the service department at BMW of Ramsey! From my service representative, Frank, to the head of the departm I always have an excellent experience with the service department at BMW of Ramsey! From my service representative, Frank, to the head of the department, Tony, they are terrific every time. More

very quick and kind 1) very clear and quick advice and action by Brian, many thanks for this 2) he handled my case very urgently and recommended good affordable tire opt 1) very clear and quick advice and action by Brian, many thanks for this 2) he handled my case very urgently and recommended good affordable tire options which was helpfull 3) also loaner car was available which was helpful to manage my commuting to office. More

Good work but long wait While traveling I recently had a sidewall blowout of a tire. I called to schedule an appt and was directed to BMW Roadside to schedule a tow. After While traveling I recently had a sidewall blowout of a tire. I called to schedule an appt and was directed to BMW Roadside to schedule a tow. After the 2 hours it took to get towed the 6 miles to the dealership, I was told the information provided for the appointment did not actually matter; I had to re-provide my information and wait 3 hours to get a new tire put on. The work was done well, which is the most important thing, but the time spent sitting in the waiting area seemed excessive for the service being performed. Being a stranded traveller, it would have been nice for a more clear timeline of service. More

10 STARS Tim was amazing! He really took his time trying to help me find the perfect car & was very understanding. I would recommend him to anyone looking to b Tim was amazing! He really took his time trying to help me find the perfect car & was very understanding. I would recommend him to anyone looking to buy a bmw. More

Painless ...Easy ....Two words that go hand in hand I akways have an excellent experience with the service department at BMW of Ramsey ! Anna is a pleasure to work with ...She always has a smile on her I akways have an excellent experience with the service department at BMW of Ramsey ! Anna is a pleasure to work with ...She always has a smile on her face :) More

Great service and high tech I brought my fourth BMW and one of the reason is because of the outstanding service from BMW of Ramsey. Although I need to wait a little longer than I I brought my fourth BMW and one of the reason is because of the outstanding service from BMW of Ramsey. Although I need to wait a little longer than I like to pick up my car this time, I still want to give them 4 stars. I normally gave 5 stars for excellent service and I probably get spoiled with their service. Simple on line schedule, RF scanning, text message for status, friendly staff, great waiting area with coffee and snacks. More

Excellent customer service. Daniela was a pleasure to deal with. She was extremely knowledgeable about the car and made you feel very comfortable. Did not feel pressured to si Daniela was a pleasure to deal with. She was extremely knowledgeable about the car and made you feel very comfortable. Did not feel pressured to sign. More