BMW of Ramsey

Very disappointing that you offered for me to call but then don’t return my phone call. Very poor customer experience. I’m usually not the type of person to leave a review but I feel strongly about lea then don’t return my phone call. Very poor customer experience. I’m usually not the type of person to leave a review but I feel strongly about leaving this one. I was super excited about the prospect of leasing my first BMW. I appreciate that we were able to finally reach an agreement on the selling price but things completely fell apart when it came to the upfront costs. From the beginning we made it clear that we wanted transparency on the numbers. Finally, when I challenged why there was an $11 difference the Sales Manager told me something that didn’t add up. The difference between $322 and $311 is not $17.05. The whole deal fell apart over $11. That seems utterly ridiculous and from my opinion a poor business decision and poor customer experience. Very, very disappointing. I’m sorry I’m not one of those customers that can speak to a wonderful experience. More

I had bad experience with this dealership. Came for a test drive with my old car, thinking that potentially I will buy new one today. After arriving and waiting 10-15 min I was informed that c Came for a test drive with my old car, thinking that potentially I will buy new one today. After arriving and waiting 10-15 min I was informed that car was sold even if it's still on their website. I also contacted them twice this day, via phone text message and via website chat. I gave them both model of the car and the internal stock #. It didn't matter, they were all confused, didn't know what I came for. They seem to be completely disorganized, one hand doesn't know what the other is doing. More

very bad experience! I call several times and no one calls back! they disregard the customer! I call several times and no one calls back! they disregard the customer! More

I have been using Ramsey BMW for all my sales and servicing needs for the last 25 years and have always been satisfied with the quality of servicing and the professionalism of the staff. servicing needs for the last 25 years and have always been satisfied with the quality of servicing and the professionalism of the staff. More

Excellent dealership especially the people who give you personal attention and all are very knowledgeable about their vehicles. personal attention and all are very knowledgeable about their vehicles. More

BMW of Ramsey is the best. Good service good stuff. Jim service advisor was very helpful.👍 Good service good stuff. Jim service advisor was very helpful.👍 More

My family got our 3rd car from BMW of Ramsey and couldn’t be happier. Veronica Chicas got the deal done quickly with no nonsense. Upon delivery we were in and out with no surprises. Dan gave a great demonstr be happier. Veronica Chicas got the deal done quickly with no nonsense. Upon delivery we were in and out with no surprises. Dan gave a great demonstration of the car and was very patient. Overall a great experience thanks to Veronica! More

I requested service for a light which is not working. They told me they had to order the part and it’s been two months and I still haven’t heard anything. They told me they had to order the part and it’s been two months and I still haven’t heard anything. More

Service is very good. It helps to have a great service rep like Anna Piserchia. It helps to have a great service rep like Anna Piserchia. More

Service department was great, Ted took care off all of my issues with the car, had to come back for a back ordered part that was installed within an hour for me! issues with the car, had to come back for a back ordered part that was installed within an hour for me! More