BMW of Ramsey

perfect sales Dept. David Rein is the perfect sales ever I have met. Very polite and professional, even patient when I was think of other brand. He changed my prejudice David Rein is the perfect sales ever I have met. Very polite and professional, even patient when I was think of other brand. He changed my prejudice against BMW. From my first visiting to pick-up my car, everything's smooth and comfortable. More

Not told about warranty When I bought my car new in August of 2015. It was not explained that while the car had 200 miles on it ,which I Thought was from test drives ,it was When I bought my car new in August of 2015. It was not explained that while the car had 200 miles on it ,which I Thought was from test drives ,it was considered a demo car which meant that the warranty started September of 2014 so it was currently not under warranty. Brian Halpin was very nice but both he and I were unaware of the situation. He suggested I go upstairs and talk to a manager. I spoke to Philip Battaglino ,it was the that I learned of this situation. He was very nice and helpful and I did not pay for the 40000 mile service. My concern is that if something happens to the car between now and August that it is still covered by warranty. I truly enjoy the 640 but feel I was taken advantage of when I purchased the car. Yesterday everyone was very helpful and we had a good resolution. Could someone please call me and confirm that my warranty is good from 4 years of my purchase of this new car. Thank you I look forward to hearing from you. Kurt. More

Polite The service was a customer friendly service. The waiting area was customer friendly and enabled me to work while i waited. The complementary snacks The service was a customer friendly service. The waiting area was customer friendly and enabled me to work while i waited. The complementary snacks were also a plus. More

Tire replacement Solid experience, but we should not be paying to have tires replaced on a leased vehicle that was originally a demo with over 10K miles. Solid experience, but we should not be paying to have tires replaced on a leased vehicle that was originally a demo with over 10K miles. More

Excellent customer service Timely, friendly, fair pricing, accommodating. This is the dealership took me over from Lexus accross the street. The hybrid model is a clear winner. Timely, friendly, fair pricing, accommodating. This is the dealership took me over from Lexus accross the street. The hybrid model is a clear winner. Good product More

Continued outstanding service Alex got a terrific new car, at a terrific price and took the time to ensure I was happy with some of the details. He is the go to person for our fam Alex got a terrific new car, at a terrific price and took the time to ensure I was happy with some of the details. He is the go to person for our family. I think this is car 11 we ordered from him. Finance explained everything completely and Kristen was outstanding. More

Excellent customer service This is my second BMW I have purchased from Ramsey BMW and Tim went out of his way to help us make our purchase seamless. We were traveling 3 hours to This is my second BMW I have purchased from Ramsey BMW and Tim went out of his way to help us make our purchase seamless. We were traveling 3 hours to see him and two vehicles we had selected from their website. They were detailed and waiting for us when we arrived on a snowy Saturday. Tim was busy helping other customers when we arrived, but greeted as very quickly and started helping us right away. From the test drive with John, to the purchase, and calling our insurance company, Tim handled everything extremely efficient! He was very honest, pleasant and made the day enjoyable! The dealership is amazing, many choices of vehicles to choose from and the prices and customer service were worth the drive compared to the two dealerships that are on 20-30 minutes from our house. I highly recommend Ramsey BMW! More

Jesus I came into the dealership with an idea of what I was looking for, but Jesus’ demeanor and knowledge made the choice to purchase from BMW of Ramsey ea I came into the dealership with an idea of what I was looking for, but Jesus’ demeanor and knowledge made the choice to purchase from BMW of Ramsey easy. I instantly felt comfortable and that I had a trusted advisor, which is crucial when making such a significant purchase. 10/10 experience and will be recommending others to Jesus and this dealership More

Excellent Service Never a problem at this dealership. Anna Piserchia is always helpful and follows thru from beginning to end. When I need a loaner she makes sure the Never a problem at this dealership. Anna Piserchia is always helpful and follows thru from beginning to end. When I need a loaner she makes sure there is one there for me. More

Chris Tracy - The Go-To Guy for used cars! Chris is hands down the most genuine guy I've dealt with in the business. This was my first time going to this dealership and I was extremely pleased Chris is hands down the most genuine guy I've dealt with in the business. This was my first time going to this dealership and I was extremely pleased with the way Chris handled my transaction. I actually brought a family member of mine who is in the business to help handle this transaction as my "undercover" friend and he even said that Chris was a straight shooting, stand up guy. It's great to see honest people out there that are doing right by their clients for no reason other than to just be a good person. Thank you Chris! More