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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,508 reviews

November 24, 2023

Everything was great The waiting space was very comfortable, the waiting time wasn't long, Everything was great More

by jjung72
Recommend Dealer
Yes
Employees Worked With
Benjamin
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Nov 27, 2023 -

BMW of Ramsey responded

Hi Jung! We're glad to know you had a comfortable wait and found everything great at BMW of Ramsey. Thanks for the positive feedback and we hope to see you again soon!

November 24, 2023

It was a piece of cake, start to finish The process was quick and painless More

by MCODIS89
Recommend Dealer
Yes
Employees Worked With
Alfredo Lisciotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfredo Lisciotto
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Nov 27, 2023 -

BMW of Ramsey responded

Hi! Thanks for leaving us a review. We aim to make the process of walking into a dealership as painless as possible, so it's great to hear that you thought it was a piece of cake. We love cake! Come again soon for more awesome visits!

November 23, 2023

great experience having problem with corporate bmw my car is not driveable I don't have a replacement More

by sdesai1015
Recommend Dealer
Yes
Employees Worked With
ben
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Nov 23, 2023 -

BMW of Ramsey responded

Hello, Thank you for taking the time to leave a 5/5 review. We value your feedback and appreciate you sharing your experience. If there's anything specific you'd like to highlight or discuss further, feel free to let us know. Your insights help us improve, and we're grateful for your input.

November 23, 2023

Three of your service employees have gone out of the way for me. They are Andrea, Anna and Chris. Your service department is always there for me. More

by SUSANABC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2023 -

BMW of Ramsey responded

Hi Susana, Thank you for the fantastic 5-star review! We're delighted to hear that Andrea, Anna, and Chris from our service team went out of their way for you. It's heartening to know that our service department consistently meets your expectations. We'll make sure to pass on your appreciation to Andrea, Anna, and Chris. Your loyalty means the world to us, and we're always here to assist you. See you next time!

November 23, 2023

Service was excellent. The person helping me was knowledgeable and informative. I was taken in promptly and service was completed on time More

by PHIL.ALBERTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
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Nov 23, 2023 -

BMW of Ramsey responded

Hi Phil, A big thank you for your stellar review! We're delighted to hear that you found our service excellent. It's fantastic that our team member was both knowledgeable and informative. We appreciate your feedback, and we're committed to maintaining this level of service for your future visits. Looking forward to serving you again soon!

November 23, 2023

Having a customer wait over 3. 5 hours to close the deal is unacceptable. A response of that's nothing, did not help. Being “the biggest dealership in the country” I would expect an More

by JAMIL.SALOMON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesus Vicioso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marcelo Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2023 -

BMW of Ramsey responded

Hi Jamil, Thank you for sharing your feedback. We apologize for the extended wait time during your recent visit; your experience falls short of the standard of service we aim to provide. Your input is invaluable, and we appreciate your honesty. If there's anything you would to further address, please feel free to contact us through the number below. We value your business and are dedicated to making your future experiences more enjoyable. Best, Jim Crowe - Service Manager - 551-777-5590

November 23, 2023

Jason is always willing to advice and help me with my car. He is one of the best service advisor. More

by LIKILUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2023 -

BMW of Ramsey responded

Hi Likiluk, Thank you for the wonderful 5-star review! We're thrilled to hear that Jason has consistently been a helpful and knowledgeable service advisor for your car. We'll make sure to pass on your kind words to him. Your satisfaction is our priority, and we appreciate your trust in our service. We are looking forward to assisting you again in the future!

November 23, 2023

Love the video and ease of the process. Everyone so nice! The only thing I would have preferred was my tires being taken care of as PSI was low and have it charged up for me. My gas was als More

by SHAWN.PORTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
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Nov 23, 2023 -

BMW of Ramsey responded

Hi Shawn, Thank you for sharing your feedback and giving us a 4/5 rating! We're glad to hear you love the video and found the process easy. We appreciate your suggestion regarding the tires and gas level. Your feedback is valuable, and we'll certainly take it into consideration to enhance our services. We look forward to serving you again and ensuring an even better experience next time.

November 23, 2023

N/A I don't have anything to say. So this is just stretched out to fulfill the word requirement More

by RAHIMNWILLIAMS
Recommend Dealer
Yes
Employees Worked With
Marcelo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcelo Garcia
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Nov 24, 2023 -

BMW of Ramsey responded

Hi Rahim! Thank you for your 4-star review. We appreciate your feedback, even if it's brief. If you ever have specific comments or concerns in the future, feel free to share them with us. Your satisfaction is important, and we look forward to serving you again whenever you need our assistance.

November 23, 2023

Great experience. Keep informed me about the service status and worked out on service costs. More

by KDKPSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Nov 24, 2023 -

BMW of Ramsey responded

Hello! Thank you for the fantastic 5-star review! We're thrilled to hear that you had a great experience and that our team kept you informed about the service status while working on service costs. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific you loved about your experience, we'd love to hear it. We look forward to serving you again in the future!

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