Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Ramsey
Ramsey, NJ
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,508 reviews
March 18, 2019
Great Communication! I love the text feature! Your rep can reach out to you and vice versa on the status of your service. very friendly staff! Complementary wash is also a I love the text feature! Your rep can reach out to you and vice versa on the status of your service. very friendly staff! Complementary wash is also a plus! More
by YP53
Verified CustomerEmployees Worked With
Brian Halpin
March 18, 2019
Great customer service and communication Service was good. Frank is very professional and on top of everything. He gave a very realistic timeframe and delivered the car within the timeframe. Service was good. Frank is very professional and on top of everything. He gave a very realistic timeframe and delivered the car within the timeframe. He was also proactive about identifying the issues. More
by MOHITSAXENA80
Employees Worked With
Frank Alessi
March 18, 2019
Purchasing a car Bought a used certified vehicle from the dealership. I will definitely recommend Max Carela to someone who is looking for a vehicle. Great customer se Bought a used certified vehicle from the dealership. I will definitely recommend Max Carela to someone who is looking for a vehicle. Great customer service! More
by CAROLINFELIZ15
Employees Worked With
Max Carela, Eric Thomas, Dionarah Presinal
March 18, 2019
Helpful sales team and overall positive experience BMW of Ramsey found me the right 3 series for new quickly and painlessly. I look forward to coming back for future purchases and would happily recomme BMW of Ramsey found me the right 3 series for new quickly and painlessly. I look forward to coming back for future purchases and would happily recommend them to a friend. More
by jonathanjmmiller
Employees Worked With
March 17, 2019
Lost car for 45 minutes. Came in for brake fluid and oil change. Additional recall had to be installed and part required (not in stock). Found out Id need loaner car after wai Came in for brake fluid and oil change. Additional recall had to be installed and part required (not in stock). Found out Id need loaner car after waiting an hour and half. Returned 2 days later with loaner car. Waited 5 minutes, no one came, I left loaner car keys in car and went to cashier. Cashier had me sign some papers for service and called for my car to be brought up. Approx 3PM. Asked again after waiting for 10 minutes. She called again for car to be brought up. I again waited for car. This time for 15 minutes in front of some of the service advisers. My service adviser Kevin mentioned the survey and Anna behind us would be checking. Well, I mentioned to him, if I could leave the service center with my car I would.. However, my car was not brought up ( it was lost and found by some delivery cars or something), 45 minutes. BTW- I was shopping for a replacement X3 but ...this was not a bright moment for Prestige BMW (this would be my 4th car from a Prestige dealership.I also would have been in the market for the new Z4 or 5 whichever name they choose. But I have to tell you, I did not have a great experience with sales nor this service mishap. As far as sales, I really hate the back and forth. Give me your best shot, and if the price is OK (not necessarily the cheapest but fair to keep me as a customer.. 2k off MSRP, lol. so, not only a X3 sale but a Z4 sale also. More
by THEGRATEFULDAD1
Employees Worked With
Other Employees :
Anthony Circelli, Kevin Molion
March 17, 2019
excellant experience love the X-3, thanks for helping us get this car. there were a few things we were not told about the maintenance coverage and the lack apple car play love the X-3, thanks for helping us get this car. there were a few things we were not told about the maintenance coverage and the lack apple car play, that was not fully explained or were told it was in the car More
by dwyski
Employees Worked With
Jorge Velarde, Eric Thomas, Jonathan Matos-Suarez
March 17, 2019
Z4 Purchase Loyal BMW owners. Went in to discuss turning in leased 528 and knew the Z4 had come in. Only one around so decided to lease it. Pedro made it an easy Loyal BMW owners. Went in to discuss turning in leased 528 and knew the Z4 had come in. Only one around so decided to lease it. Pedro made it an easy process. Dwayne explained all the car features to 2 very technology challenged adults in the simplest and patient way! Robert got us through the financial papers and got us out the door with our new car as fast as possible. More
by z4
March 17, 2019
Always 5 star service!! Bringing in our 328 ix for service is always a non-event at this dealership especially when working with Diana, service advisor. Haven't had one issu Bringing in our 328 ix for service is always a non-event at this dealership especially when working with Diana, service advisor. Haven't had one issue to have something done over again after 4 years of coming here. Kudos to Diana and the service team at BMW Ramsey! Plus they have a great customer waiting area with good eats and beverages. :)) More
by richardj
Employees Worked With
Diana Martinez
March 15, 2019
2019 330xi My salesperson Lori Asserson made my lease end return simple and seamless. She’s knowledgeable and helpful, guided me through turning in my 2016 and My salesperson Lori Asserson made my lease end return simple and seamless. She’s knowledgeable and helpful, guided me through turning in my 2016 and getting me into my 2019 BMW. It couldn’t have been easier. Thanks Lori, you’re the best! More
by deemoorhead
Employees Worked With
Lori Asserson, Eric Thomas, Jonathan Matos-Suarez
March 15, 2019
Great This is by far the most efficient and effective bmw service center I've come across. From the second I walked through the service door I was greeted b This is by far the most efficient and effective bmw service center I've come across. From the second I walked through the service door I was greeted by the director Anthony, then navigated to my service advisor Diana, who set a great example on how customer service should be. Diana went above and beyond my expectations during my visit to get my bmw repaired. I was extremely satisfied with this experience. More
by JPINERO1010
Employees Worked With
Other Employees :
Jorge pinero, Diana Martinez, Clay Vieni, Anthony Circelli
