BMW of Ramsey

Great I continue to go back to this BMW dealership because of Lori's help during the buying process and if I encounter any difficulties with the car after. I continue to go back to this BMW dealership because of Lori's help during the buying process and if I encounter any difficulties with the car after. She's very easy to work with and helpful. More

Exceptional Service Lori Asserson was amazing to work with. This is my second car through Lori. She helped get me into a car designed specifically for me and heard all t Lori Asserson was amazing to work with. This is my second car through Lori. She helped get me into a car designed specifically for me and heard all the needs I had...and she met them. Beyond thrilled to drive my new 330i and would definitely recommend her to anyone looking into a BMW. The experience was seamless and her knowledge and experience with BMW put me at ease. More

Great Lori Asserson was amazing. She made our experience getting the new X7 easy and enjoyable. We only get our cars from Lori as she is honest and alway Lori Asserson was amazing. She made our experience getting the new X7 easy and enjoyable. We only get our cars from Lori as she is honest and always looking out for her customers best interests. More

Very fast service Fast service,no problems at all,mechanic is the best in the industry., advised me of other work that I need to be done best dealer around Fast service,no problems at all,mechanic is the best in the industry., advised me of other work that I need to be done best dealer around More

Delightful experience I had an issue with the idrive system in my X5. Mr. Wong proved to be very knowledgeable and solved the problem in a timely manor. This is the second I had an issue with the idrive system in my X5. Mr. Wong proved to be very knowledgeable and solved the problem in a timely manor. This is the second time that I have interacted with him and each time he was patient, friendly and eager to assist me. He is indeed an asset to Ramsey BMW. More

GOLD STAR EXPERIENCE When on earth has buying/leasing a car been a seamless experience? NEVER. Not until you head to BMW of Ramsey and use Lori Asserton as your sales asso When on earth has buying/leasing a car been a seamless experience? NEVER. Not until you head to BMW of Ramsey and use Lori Asserton as your sales associate. Not only is Lori a pleasure to spend your time with, she is honest, trustworthy, funny, experienced, and caring. She made sure I got exactly what I wanted for a price that is truly unmatchable. The time it took to find the perfect car for me was quick and seamless. She treated me like family. She made sure I was getting a great deal and that I would walk away in a car that suits my needs and family. I honestly LOVED working with Lori and the team at BMW of Ramsey. She is a gem in the field. 5 Gold stars! You will NOT be disappointed if you work with her. More

Beyond a Nightmare Ramsey BMW is an embarrassment to Bergen County. Once you sign for a new car, follow up, and assistance are non existent. I had negotiated and final Ramsey BMW is an embarrassment to Bergen County. Once you sign for a new car, follow up, and assistance are non existent. I had negotiated and finalized my deal over the internet. I sat for over 30 minutes after my appointment time, waiting for my first face to face sales meeting. After that day, I heard nothing until the second to last day of the month when I get a frantic email that I have to come in that day to get my car. I set up an appointment. I was at the dealership 3.5 HOURS completing the process before I drove away with my car. The amount the salesperson told me to bring as a certified check was incorrect. They charged my credit card an incorrect amount. 20 days after I left the dealership and hearing nothing, I began to worry about my license plates. The incompetence at Ramsey BMW is beyond belief. The sales rep did not return my calls or emails. The Sales Manager did not return my email. The General Manager did not return my email. Calls to the receptionist went unresovled. My assistant was finally able to get through to a Finance Manager on the last day my temporary plate was valid. They did not have my plates. I was told the next day they were ready. I drove on my expired temporary plate only to get to the dealer to find that no one knew where my new plates were, including the finance manager who told us they were in. After an hour, they appeared and another 20 minutes to put the plates on. Never BMW again. More

It was awesome very professional very friendly I felt among Awesome work excellent admosphere felt with family. Excellent customer service. Daniella Faican is really nice and very knowledgeable. Everyone was v Awesome work excellent admosphere felt with family. Excellent customer service. Daniella Faican is really nice and very knowledgeable. Everyone was very professional and friendly. So happy I came here I will recommend this sales person and this dealer with no doubt Thank you!!! More

Fantastic Customer Service Lori Asserson is the best! We are repeat costumers and she always makes the process easy and enjoyable! Thank you Lori! I would recommend this dealers Lori Asserson is the best! We are repeat costumers and she always makes the process easy and enjoyable! Thank you Lori! I would recommend this dealership and Lori! More

Great customer service! Kevin did a great job with getting the requested work done and also with follow up. Also, he got me out of there quickly so I was able to make it to w Kevin did a great job with getting the requested work done and also with follow up. Also, he got me out of there quickly so I was able to make it to work on time. I would be happy to recommend Kevin to anyone. More