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BMW of Ramsey

Ramsey, NJ

4.7
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,508 reviews

September 19, 2020

Lori Asserson and Mark Rosenblatt were outstanding to work with and really listened to the customer’s needs. They made leasing a new vehicle at BMW of Ramsey an easy process and I would definitely recomm More

by Jason M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rosenblatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Asserson
Sep 21, 2020 -

BMW of Ramsey responded

Hi Jason, thank you for taking the time to share your feedback. At BMW of Ramsey, we strive to offer top-notch service for guests and it is fantastic to hear that Lori and Mark are doing their jobs right. We hope you enjoy your vehicle!

September 18, 2020

Very pleasant experience dealing with Ramsey BMW. Our salesperson Jorge Velarde really went out of his way to make this deal happen. Likewise, Robert Redcross in finance was very pleasant and didn't pres More

by Dr. J
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Redcross 5 star also, Jorge Velarde
Sep 18, 2020 -

BMW of Ramsey responded

Dr. J - thank you for posting about your wonderful experience with our BMW of Ramsey team! It is great to see that both Jorge and Robert treated you right during your visit. We hope you enjoy your vehicle!

September 15, 2020

Yesterday, we took delivery of an absolutely gorgeous BMW X3 M40i from BMW of Ramsey. It was a total pleasure to work with Jorge Velarde, and his manager Ryan McGowan. They were consummate professionals from More

by MattEvan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan McGowan, Sales Manager, Jorge Velarde
Sep 15, 2020 -

BMW of Ramsey responded

Congratulations on your BMW X3 M40i! We are so glad to hear that you're happy with your new vehicle and with your experience working with Jorge and Ryan. Thank you for recommending them and BMW of Ramsey. We are lucky to have you as a customer!

September 02, 2020

Horrible, Unprofessional, Rude!!! On May 22 2020 I was sold a falsely advertised car by Rudolph, which turned out to be the opposite of what I was told! He lost my spare key without any concern and left m More

by Szaid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rudolph Watson, Chris Miele, Leanne Tattoli
Sep 03, 2020 -

BMW of Ramsey responded

Szaid - I'm so sorry for the delay in your plates as well as the lack of communication on our end. I can certainly understand your frustration here, but I assure you that we do not run our business to mislead customers. I would appreciate the chance to make this right and I think it would be best if we discussed your experience together. If you are willing to speak with me, please reach out as I will not be able to find your contact information without a last name. Thank you, Matthew Bibbo - General Manager - 201-669-3248

July 14, 2020

No service in the service department. Service rep, Anna Marie Piserchia, was impossible to reach. Car wasn't ready for a week. $3000 of repairs, car couldn't be located at pickup. Anna More

by saf255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anna Marie Piserchia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

BMW of Ramsey responded

It is our goal to take care of customers every step of the way and it's hard to hear that we let you down. I apologize for not providing better communication as we would never want to cause an inconvenience. I'd like to try and make things right, however, I won't be able to get in touch without your full name. Please consider giving me a call at your earliest convenience. Thank you, Anthony Candela - Service Manager - (201) 258-6005

July 13, 2020

Misleding sales....do homework before you do business here. Don't be misled and taken advantage of lie me. Very disappointed. Lost a repeat customer. More

by DP
Recommend Dealer
No
Employees Worked With
Robert DiDomenico
Jul 13, 2020 -

BMW of Ramsey responded

This is a disappointing review to read. I assure you that it is never our intention to mislead our customers, and I'd like to get some more details about your recent visit. Would you consider giving me a call? I'd appreciate the chance to speak with you directly. Thank you, Philip Battaglino - General Sales Manager - 201-258-6094

March 27, 2020

DWAYNE WONG IS A LIAR AND DO NOT TRUST THIS DEALERSHIP Dwayne Wong is a liar and has no integrity and Matthew Bibbo is non responsive when issues about integrity are flagged to him. Do not trust this deale More

by BMW Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DWAYNE WONG, Matthew Bibbo
Mar 27, 2020 -

BMW of Ramsey responded

As you can imagine, this feedback was hard to read. I expect all of my guests to be treated with transparent service and I'm so sorry if we left the wrong impression. I'd like to make things right for you. If you would consider discussing your visit further, I would appreciate the chance to do so. Thank you, Philip Battaglino - General Sales Manager - 201-258-6094

March 01, 2020

I had a very positive experience buying a used car from BMW of Ramsey. Tim Gallagher was responsive, knowledgeable, and made the car buying process easy. I appreciate how my questions and concerns were a More

by MikeF
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
Mar 02, 2020 -

BMW of Ramsey responded

This is so great to read, Mike! We appreciate your kind words about Tim and are happy that he could make the buying process straightforward and easy. Thank you so much for recommending him. We hope that you are enjoying your new vehicle!

February 26, 2020

Lori Asserson was amazing and great, again. Leasing another car was uneventful and painless. I will highly recommend her for those who are interested in leasing and or buying any BMW car. I will recomm More

by ngdamaso66
Recommend Dealer
Yes
Employees Worked With
Lori Asserson
Feb 26, 2020 -

BMW of Ramsey responded

Thank you so much for coming back to BMW of Ramsey! We are overjoyed to hear that you had another positive experience working with Lori to get into your new lease. We appreciate you stopping by to recommend her and our dealership. Happy driving!

February 22, 2020

Very easy and smooth, but a little slow Max was great as he was VERY responsive on text message as we led up to my visit. that was really appreciated as it made our communication quite easy More

by N.G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Carela
Feb 24, 2020 -

BMW of Ramsey responded

Thank you for sharing your honest feedback for BMW of Ramsey. We're so glad to hear that your purchase was a smooth process overall! In addition, I will be sure to voice your concerns with my team as we are always trying to improve.

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