BMW of Ramsey

Second car for our family from BMW Ramsey. We have Second car for our family from BMW Ramsey. We have worked with Jorge Velarde each time! Jorge has been very helpful in assisting and guiding u Second car for our family from BMW Ramsey. We have worked with Jorge Velarde each time! Jorge has been very helpful in assisting and guiding us with our needs. More

Never have had any issues with BMW Ramsey service department. Service team has always been friendly and helpful. They always keep you updated on the vehicles status. department. Service team has always been friendly and helpful. They always keep you updated on the vehicles status. More

Veronica is absolutely the best professional my wife and I ever met at any dealership. She is someone with extremely attentive and pleasing personality who makes her customers feel important, relaxed and ma I ever met at any dealership. She is someone with extremely attentive and pleasing personality who makes her customers feel important, relaxed and makes the whole process go by with ease. She takes her time with presentation and delivery of vehicle. Everything explained and all questions answered. I will definitely recommend and personally come back for another vehicle summer of "21!!! More

I brought my car in for regular service and I ended up needing new specially ordered tires as well. Anna Piserchia from BMW of Ramsey assisted me in this process, and I was extremely pleased! needing new specially ordered tires as well. Anna Piserchia from BMW of Ramsey assisted me in this process, and I was extremely pleased! More

Veronica was the best. She was informative, knowledgeable and professional. She made buying this BMW an easy and fun experience. Thank you Veronica for such great service. knowledgeable and professional. She made buying this BMW an easy and fun experience. Thank you Veronica for such great service. More

Veronica was very knowledgeable and professional. She anticipated our needs and got us the best deal possible. She went above and beyond to get the car we wanted. anticipated our needs and got us the best deal possible. She went above and beyond to get the car we wanted. More

My salesperson, Andrew Araque, at BMW of Ramsey was phenomenal. He was patient, professional and flexible every step of the way through my purchase process. phenomenal. He was patient, professional and flexible every step of the way through my purchase process. More

This was our first ever BMW and Veronica made us feel a part of the BMW family immediately! This was also the first car that I have bought in 10 years...yes, I had been driving a 2009 Pontiac torrent and w part of the BMW family immediately! This was also the first car that I have bought in 10 years...yes, I had been driving a 2009 Pontiac torrent and while I’ve had countless memories, it was time for a change. Veronica set my wife and I up to drive the X3 and we fell in love with it. She definitely took the time to find what was perfect for us. We told her let’s do it Then More

This might be the worst sale experience I ever received from any dealership of this calibre. I stopped into the dealership on 11/21 and spoke with Veronica Chicas about leasseing a new X3. Veronica stated from any dealership of this calibre. I stopped into the dealership on 11/21 and spoke with Veronica Chicas about leasseing a new X3. Veronica stated she was a little busy but took down all my info and stated she would get back to me on Monday before noon. I received a text stating she was still busy and she would get back to me that afternoon what she never did. I called and text her a few times over the next few days were she never responded. Today on 11/28 I stopped into the dealership to see if she was alive lol.. And asked her what seemed to be the problem with the leasse quote and she stated she was to busy as she rolled her eyes at me. When I asked to speak with the manager Randy he really did seem that he cared about my complaint as he proceed to state customers in the dealership matter 1st. I informed him I was in the dealership on 11/21 looking to purchase a car. In my honest opinion this is one of the few times I can truly say I think my skin colour did matter. As it seemed they only valued white customers. He didn't even really apologise for what happened or even ask me how can we make it right. It seemed I was just a next Minoritie making a stink over something and wasting his time. More

First let me start by saying this review is about the service department. My family and I will never go to this dealership again. Went in for a simple oil change. Had a couple questions which the writer service department. My family and I will never go to this dealership again. Went in for a simple oil change. Had a couple questions which the writer could not even answer. On top of that the service writer was rude and aggressive. Coupled with lack of knowledge makes for a great experience. There is a major lack of communication as to what will be done and how much it will cost which could easily be fixed but no one cares there. They fail to understand that people can take their business anywhere. Don’t be fooled when the dealership responds to these reviews saying that this is not the norm. Unfortunately this is the norm. Take your business elsewhere to an independent shop that actually cares and does better work for less money. More