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BMW of Ramsey
Ramsey, NJ
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,508 reviews
July 06, 2021
Anna was awesome as usual. The service was very quick and was comfortable waiting for my car. Very pleased with the whole experience. Love the car. was comfortable waiting for my car. Very pleased with the whole experience. Love the car. More
by Jaz
July 04, 2021
Veronica was really helpful and excellent customers service!!! It took a while to make a deal but she made a wonderful day for me thank you. service!!! It took a while to make a deal but she made a wonderful day for me thank you. More
by shawndiego619
Employees Worked With
July 01, 2021
Very efficient and friendly staff All my questions were answered to my satisfaction I did not feel pressured The staff was knowledgeable and very helpful I would recommend the dealership to friends and fam answered to my satisfaction I did not feel pressured The staff was knowledgeable and very helpful I would recommend the dealership to friends and family More
by Rick
June 28, 2021
Just an overall great experience the sales person Jesus Vicioso and the manager Ty Alanos New exactly how to treat me I got an awesome car at an awesome price I highly recommend this dealership Vicioso and the manager Ty Alanos New exactly how to treat me I got an awesome car at an awesome price I highly recommend this dealership More
by mrbaratta
Employees Worked With
June 21, 2021
This is the absolute worst dealership/service department I have ever been to. Bought a car from here, it had issues within 1 week so I brought it in, and they’ve now had my car for over 2 weeks with close t I have ever been to. Bought a car from here, it had issues within 1 week so I brought it in, and they’ve now had my car for over 2 weeks with close to zero updates/communication on when it will be fixed. They either have no idea what they are doing, or are a bunch of frauds. More
by kbesko
Employees Worked With
Rich, Ernesto
June 21, 2021
Very disappointed in the communication process. Vehicle was dropped off for an oil change which took two business days to complete. Unable to get through to a service representative for a day. Called multi was dropped off for an oil change which took two business days to complete. Unable to get through to a service representative for a day. Called multiple times without success. More
by anonymous
Employees Worked With
Do not have name of service representative
June 17, 2021
Leased my current BMW from here and charged me $795 for nitrogen fill! I leased my last 3 cars from another BMW dealership but Ramsey had the car I wanted. I had such a great experience at my prior BMW nitrogen fill! I leased my last 3 cars from another BMW dealership but Ramsey had the car I wanted. I had such a great experience at my prior BMW dealership and the numbers agreed upon were never pulled by the Finance Department so I didn't itemize the contract before signing (my fault). Everything seemed great until I got home and ran the numbers and they didn't add up to what the manager and I agreed upon. Lo and behold there is a $795 charge for nitrogen filling my tires! Sleazy move and I should have caught it but didn't so I'm letting you know so you don't get taken advantage of like I did. More
by Glenn
Employees Worked With
James Porrazzo
June 17, 2021
Customer service is extraordinary. I know the status of Customer service is extraordinary. I know the status of my vehicle at all times. My service advisor ( Anna) keeps me posted either via email, text m Customer service is extraordinary. I know the status of my vehicle at all times. My service advisor ( Anna) keeps me posted either via email, text message, or phone call. The treatment I receive every time I bri g my car in for service, is excellent. More
by lmaldona
Employees Worked With
June 12, 2021
Ted was extremely helpful in identifying the work that needed to be done to get my vehicle running properly again. Ted saved me some money on the job and was able to provide me with a loaner vehicle while needed to be done to get my vehicle running properly again. Ted saved me some money on the job and was able to provide me with a loaner vehicle while the work was completed. Great customer service and great job overall! More
by James N.
Employees Worked With
Ted Contoleon
