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BMW of Ramsey
Ramsey, NJ
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,508 reviews
September 10, 2021
Anna was a great service representative, attentive, courteous and helpful. I am always satisfied when i bring in my BMW to the Ramsey service department. courteous and helpful. I am always satisfied when i bring in my BMW to the Ramsey service department. More
by s
September 07, 2021
Andrew Araque, sales rep. Fantastic! Everyone at dealership went out of their way to accommodate trade-in of Tesla S for M3M competition. Excellent experience! dealership went out of their way to accommodate trade-in of Tesla S for M3M competition. Excellent experience! More
by slhxre
September 01, 2021
Anna is the best! She is always so helpful and knowledgeable and makes bringing my car in for service a painless process!! Highly recommend her! knowledgeable and makes bringing my car in for service a painless process!! Highly recommend her! More
by Nuzz4
Employees Worked With
August 28, 2021
Courtesy, attention , nice friendly. And on time ! They took me with no Appointment it was such relieved that they understood my situation being at work every day and today was the only day I was able to b took me with no Appointment it was such relieved that they understood my situation being at work every day and today was the only day I was able to bring the car the very nice . More
by Sandra.bernard1220
Employees Worked With
Ted
August 27, 2021
My last experience on 8/25/21 was negative with the service department. First off, booking a simple oil change took weeks to get in for an appointment. And when booking the service appointment, I was service department. First off, booking a simple oil change took weeks to get in for an appointment. And when booking the service appointment, I was told there were no loaners available for almost 2 months. So I had to take an appointment with no loaner available. I told the booking representative that I would have to pay to take an Uber to get to and from work for the service. She said that would be fine. Would have been nice for her to tell me that this dealership offers complimentary Uber service. I found this out when I dropped my car off and the guy at the check in counter said they offer this complimentary. However, you would think that they would have credited me for the Uber I had paid for to pick me up and take me to work. I paid $35 each way to go to and from work with Uber. Then, when I expected a call with an update, no one called me with the status of my vehicle. I called service at 4:45pm to make sure my car was ready and was told that all of the techs went home and they do not have any updates on my vehicle. Pretty much made it sound like I was out of luck. Meanwhile, this is the only car I own and live about 45 minutes from work and this dealership. After multiple calls and texts to service, someone finally responded with an update and that my car should be ready when they close at 6pm on 8/25. Moral of the story. Communication is seriously lacking here. Would have been nice to have been offered a complimentary Uber service, rather than spending the $70 that I did on transportation. Would have been nice to receive a call during the day to let me know what time the car would be ready, rather than leave me hanging. Would have been nice to have been given a credit for what I paid in transportation costs It was also a slap in the face that the man checking in next to me was taken care of differently and that the service department bent over backwards to get him in for an earlier appointment and gave him a loaner with no question. Something is wrong with this picture. Melissa Giordano More
by mgiordanorn
Employees Worked With
Nicole Penabad, Ted Contoleon
August 26, 2021
Super easy to schedule an appointment, beautiful facility, I was able to work seamlessly while I waited. Jason was very helpful and kept me well-informed for each step of the process. facility, I was able to work seamlessly while I waited. Jason was very helpful and kept me well-informed for each step of the process. More
by Jennmonk35
Employees Worked With
Jason Sonion
August 24, 2021
Jason Sonion is a superstar!!You are lucky to have him Jason Sonion is a superstar!! You are lucky to have him back Jason Sonion is a superstar!! You are lucky to have him back More
by giammancoa
August 24, 2021
Mr. Dwayne Wong was very knowledgeable and helpful with all of my questions and boy did I have many. He had patience with me throughout this experience and I greatly appreciated that. We need more people l all of my questions and boy did I have many. He had patience with me throughout this experience and I greatly appreciated that. We need more people like him, thank you. More
by BThomas
Employees Worked With
August 23, 2021
I have been a customer of BMW of Ramsey since 1995 and keep coming back because of the positive environment and their focus on customer satisfaction. Anna Piserchia is a pleasure to work with and always keep coming back because of the positive environment and their focus on customer satisfaction. Anna Piserchia is a pleasure to work with and always goes above and beyond. More
by dteagno
August 19, 2021
Just the best. Would recommend to everyone. Andrew did an amazing job helping and answering all my questions. He made things very simple and easy amazing job helping and answering all my questions. He made things very simple and easy More
by Alejandro
Employees Worked With
