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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,508 reviews

August 17, 2022

Great service. Kenny Casaras is fantastic. My car received excellent service. Quick and efficient. It was done the next day. More

by paykinan201
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Casaras
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Aug 18, 2022 -

BMW of Ramsey responded

Thank you for choosing BMW of Ramsey for your automotive servicing needs. We are glad to have provided you with a quick and efficient visit. Our Service Team is always ready to offer you more excellent experiences!

Aug 18, 2022 -

paykinan201 responded

Thank you

August 15, 2022

Dwayne was very professional. We worked on the numbers and it all worked out. I am very happy. More

by soundsgood2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen Perwas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2022 -

BMW of Ramsey responded

BMW of Ramsey is glad to have assisted you with professional interactions, ultimately allowing you to leave happy. We would be delighted to work with you again.

August 13, 2022

I was very pleased with my service advisor and service director on how they handled my situation with my BMW 328I. More

by smpatzelt
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenny Casares advisor &James Crowe director
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Aug 14, 2022 -

BMW of Ramsey responded

Thank you for your fantastic feedback and for entrusting BMW of Ramsey with your BMW 328i services. We're glad we could provide you with a pleasing encounter at our dealership and we appreciate you doing business with us.

August 13, 2022

Good experience. Eliott was outstanding salesperson. Helped my wife get the car she wanted.Definitely recommend! More

by bigrob@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eliott
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Aug 14, 2022 -

BMW of Ramsey responded

Thank you for making us a part of your day. Your positive rating is much appreciated. Stop by and see us if you need anything else down the road.

August 12, 2022

I have been using this dealership since 2009 and it never disappoints. The team is helpful and accommodating each time I bring my vehicle in for service. More

by robin.baskinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Abramov
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Aug 17, 2022 -

BMW of Ramsey responded

Robin, thank you for your wonderful five-star review. We are honored to have earned your continued business here at BMW of Ramsey and thrilled that you repeatedly enjoy a helpful and accommodating experience working with our Service Team. Please don't hesitate to reach out if there's anything more we can do.

August 08, 2022

0 stars- customer service is the worse. Customers should not be patronized, lied or threatened to be charged more because of their error. Consistently wrong information, numerous voice mail More

by Jennally437
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben
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Aug 10, 2022 -

BMW of Ramsey responded

Hi Jennally, It is concerning to see the feedback you have shared here. When you have a moment, I would appreciate the opportunity to learn more about your experience. Please consider reaching out to me at the number below. Gregg Weinglass 551.777.5501 General Sales Manager

Aug 24, 2022 -

Jennally437 responded

Hello I left a message a week or so ago. Car has the same issues. Left messages with service dept- no response on next steps

August 05, 2022

Service was excellent. Helped me out of a jam. Kenny my rep in service was fantastic More

by Hstern339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Aug 07, 2022 -

BMW of Ramsey responded

It is thrilling to read that you find our Service Department to be fantastic. We take great pride in providing excellent experiences and the most helpful care. BMW of Ramsey would be delighted to work with you again.

August 03, 2022

Excellent customer service. After road side assistance provided immediate appointment for repair with minimum wait time More

by Manjit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin abramow
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Aug 05, 2022 -

BMW of Ramsey responded

Our Service Team is glad to have assisted you with your vehicle's repairs in a timely manner. BMW of Ramsey is always ready to provide you with more excellent experiences for your future needs.

August 02, 2022

I have been coming to this location for 10 years now. Since becoming Ramsey bmw it has gone down hill so much! Very unprofessional and they care zero about their customers. Such a shame. More

by Gizzmo1216
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesus Vicioso
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2022 -

BMW of Ramsey responded

Hi Gizzmo, I’m saddened by your feedback as this is not the impression we want to leave on our customers. When you have time, I would appreciate the opportunity to learn what has lead you to have these feelings. Please consider reaching out to me at, Gregg Weinglass 551.777.5501 General Sales Manager

July 30, 2022

Service was great! Brandon was very helpful. I always come here for my service needs; thank you for another great experience! More

by Tessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Ott
Report | Print
Jul 31, 2022 -

BMW of Ramsey responded

Tessa, thank you for being a loyal customer here at BMW of Ramsey. We look forward to providing you with another five-star visit in the future.

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