BMW of Ramsey

The treatment and service that I was provided with was exceptional and will always come back here! exceptional and will always come back here! More

Amazing customer service . Jim and Ben were super helpful and got me in and out in less than an hour. Would definitely recommend bmw of Ramsey to everyone I know!!! Jim and Ben were super helpful and got me in and out in less than an hour. Would definitely recommend bmw of Ramsey to everyone I know!!! More

The dealer was amazing to do service with. Very efficient and through and not to mention very professional! Loved how they were keeping me up to date with my vehicle via video! The technicia Very efficient and through and not to mention very professional! Loved how they were keeping me up to date with my vehicle via video! The technician actually showed everything they were looking into for inspection. Thank you BMW if Ramsey!! More

Service writer was helpful he was very detailed oriented and he answered all of my questions and he answered all of my questions More

First of all, the sales process went smoothly, and I have nothing but high praise for the sales team. On the other hand... I cancelled the dealer's third-party extended warranty within 60 days of purchas nothing but high praise for the sales team. On the other hand... I cancelled the dealer's third-party extended warranty within 60 days of purchase, which per contract requires the dealer to refund in full within 30 days from notification. I had contacted BMW Ramsey over 10 times for nearly FOUR MONTHS, but still have not received it, with promises of "it's coming". Per NJ law, as noted in page 9 of extended warranty contract "VEH250GX (07/22)", 10% monthly penalty applies to the refund after 45 days. If you get the run-around as well, make sure YOU RECEIVE THE 10% MONTHLY PENALTY that's due to you. I've finally had enough and filed a case with BBB. More

On January 26, 2023, Mr. Stevens purchased the vehicle and was provided with a temporary registration plate. You agreed not only to submit the certificate of title to New Jer Stevens purchased the vehicle and was provided with a temporary registration plate. You agreed not only to submit the certificate of title to New Jersey Motor Vehicle Commission ("MVC") but to also obtain permanent registration tags. Despite numerous requests and follow-up from our client, the temporary tags expired and you failed to obtain permanent registration tags. The certificate of title is still not submitted with the MVC. As a direct and foreseeable outcome of your conduct, our client is unable to utilize his motor vehicle for business and pleasure. As result, our client has suffered and continues to accrue pecuniary damages. As our client is unable to utilize the vehicle. Mr. Stevens may pursue legal action arising out of breach of duties in failing to submit title and registration documents, as well as for selling a vehicle with a potential title defect. In that lawsuit, our client will seek legal and equitable remedies against you, such as, but not limited to, monetary damages, injunctive relief, and attorneys’ fees and costs. We remind you that our client’s damages continue to accrue. Our client reserves and does not waive any rights. More

On December 29th I took delivery of a new BMW 330e. Up until it was time to meet the finance manager assigned to complete the purchase everything had gone exceptionally well. From that point on it all Up until it was time to meet the finance manager assigned to complete the purchase everything had gone exceptionally well. From that point on it all went from bad to worse. Instead of making sure I had ALL of the papers I needed to register my car in Massachusetts there was far more interest in selling me add-ons. So, when I left the dealer I was unaware that I was not provided with every document I needed to register the car. Since Massachusetts requires registration within 7 days of purchase I could not drive my new car for close to a week while waiting for the proper papers. When I called the salesman he was out with no message, I asked for the manager who said they should have known but the person that could provide the papers had left for the day (more delays), asked for the Certificate of Origin to be dated on the date of signing so I could drive the car which fell on deaf ears. Left messages for the manager - no return call, Left messages for the General Manager - no return call to this day, left messages for the parent company - no return calls or correspondence to this day. All-in-all, they're happy to sell a car by untrained sales and support personnel and don't really care!!! More

Jesus v was my contact at BMW I bought a 2019 Lexus NX 300 All when good No BS & no pressure I will be using him for my next purchase. 300 All when good No BS & no pressure I will be using him for my next purchase. More

Worst BMW STEARLERSHIP anywhere they are xxxxx. Charge you exorbitant prices no loaners ever and simply price gouge At any given point you can find alternatives at 3 other nearby dealerships Charge you exorbitant prices no loaners ever and simply price gouge At any given point you can find alternatives at 3 other nearby dealerships BUYER BEWATE AND SERVICE IS TERRIBLE More

Top notch customer experience both in the sales and serving. Have been leasing cars from them for over 20 years. I highly recommend Jorge Batista who is customer centric, knowledgeable and personable. serving. Have been leasing cars from them for over 20 years. I highly recommend Jorge Batista who is customer centric, knowledgeable and personable. More