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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,508 reviews

April 11, 2023

Kenny was excellent with his customer service, and in conjunction with Jim, made the service experience top notch. Appreciate the professionalism and helpfulness. More

by tsunami414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Caceres
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for taking the time to share this shout-out of our team members, Kenny and Jim. Should you be in need of professional and helpful automotive assistance in the future, please continue to keep BMW of Ramsey in mind.

April 10, 2023

Very thorough, professional. Excellent follow up. I loved the video inspection of my car, very transparent. More

by NANCYKSCOTT@ME.COM
Recommend Dealer
Yes
Employees Worked With
Anna
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Apr 26, 2023 -

BMW of Ramsey responded

Hey Nancy, thank you for taking the time to share these kind words for our team at BMW of Ramsey. We are happy to have remained transparent and communicative throughout your visit. For any future service needs, we look forward to having you back at BMW of Ramsey.

April 10, 2023

Anna was friendly and efficient. Service area is well lit, inviting and very clean. Liked the waiting area. More

by FNYFFELER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for thinking of BMW of Ramsey when it came time for your vehicles service. Anna and team are happy to have provided you with a friendly, efficient and comfortable visit. For any future service needs, we hope you to have you back at BMW of Ramsey.

April 09, 2023

The service Dept was very friendly, efficient and professional - particularly Kenny Casares. The car was returned clean. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for trusting our team to provide you and your vehicle with efficient, quality and friendly service, Lee. Working with you was a pleasure. We will be sure to pass your kind comments along to Kenny, and hope to have you back for any future service needs.

April 09, 2023

Excellent service! Focused on finding the ideal car for each customer. Very happy with my purchase. More

by johanna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Veronica Chicas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Lisciotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Redcross
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Apr 26, 2023 -

BMW of Ramsey responded

Hey Johanna, our team is pleased to read you are loving your new car! Helping you find the perfect fit for you life was our pleasure, and we hope to have you back at BMW of Ramsey in the future. Until then, keep enjoying!

April 09, 2023

Staff is excellent and the waiting area is superb. Also the free coffee, snacks and water is greatly appreciated More

by MIKEGIANTS2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Cantoleon
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Apr 26, 2023 -

BMW of Ramsey responded

It's a pleasure to see you found our waiting area and amenities to be helpful during your wait, Mike. Our team was happy to provide you with excellent service, and we hope to have the opportunity to do so again in the future.

April 08, 2023

Our service appointment ran smoothly. Only downside was the mechanics forgot to reset the computer after the tire rotation. More

by Rascalr96
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for this kind and transparent feedback! I will be sure to share it with our team in hopes of improving upon your next visit with us. Until then, safe travels!

April 08, 2023

Jesus Vicioso did a wonderful job working with my wife and me. He was also great at explaining the total financing. More

by JSZY2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Vicioso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for looking to our team at BMW of Ramsey when shopping for your next vehicle. We are pleased to see our team member, Jesus, provided you with with a helpful and communicative purchasing experience. If there is anything further our team can do to help, don't hesitate to reach out.

April 08, 2023

Jim took me in and had a loaner car ready for me No time wasted and quick turnaround with my car I can’t thank the team enough excellent team work More

by Louxap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Apr 26, 2023 -

BMW of Ramsey responded

I'm pleased to see our efforts to ensure your visit went smoothly and efficiently have paid off. We greatly appreciate you taking the time to share this positive feedback, and hope to have you back at BMW of Ramsey for any future service needs.

April 08, 2023

No loaner. Told car ready in 3 hours and would provide Uber. When dropped car off told nay need to leave overnight. We’re able to complete recall same day. More

by NATSTERN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Anna Marie Piserchia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
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Apr 26, 2023 -

BMW of Ramsey responded

Hello, I regret to see the miscommunication that occurred in regards to our estimated time to complete your vehicles recall maintenance. While we were able to complete the maintenance same-day, I can certainly understand the initial concern this may have caused and would like to offer my apologies. Should you wish to discuss further, please don’t hesitate to reach out to me directly. Jim Crowe 551.777.5590 Service Director

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