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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,508 reviews

April 16, 2023

Everyone at the dealership has been wonderful. Taken care of every issue that has come up. Anna my service rep was great and of course George my salesman is the best. More

by artdipietro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for sharing your experience with our team members, Anna and George! We are pleased to know that each of your concerns were addressed at the time of your vehicles service, and hope to have you back at BMW of Ramsey in the future. Have a great day!

April 16, 2023

Everything went ok. I’m disappointed with my model. It seems to always have a computer issue. When picking up my car, I had to wait 45 min. Even though car was ready sin More

by Tinachokong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Apr 26, 2023 -

BMW of Ramsey responded

Hi Tina, thank you for taking the time to share your thoughts with our team. While we are happy to know your visit wen't well overall, we are sorry to know of the wait time you experienced at the time of your pick-up. I can assure you this feedback will be shared with our team in hopes of improving future experiences.

April 16, 2023

The Service Rep was efficient, courteous and kept me updated as to the status of my vehicle. He arranged the loaner and all went smoothly More

by Marc Luvshis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

We are pleased to see all went smoothly, Marc! Thank you for bringing your vehicle to our team at BMW of Ramsey. We look forward to continuing to provide courteous and efficient service during your future visits.

April 15, 2023

Nice professional dealership with nice cars and welcoming staff very nice and friendly customer service as well More

by SHAWNDON01
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
My sales rep sydannie
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for allowing our team the opportunity to earn your business, Shawn. We are happy to have shown you professional and friendly service. Upon your next due service, we hope to be seeing you back at BMW of Ramsey.

April 15, 2023

Everyone at this dealership is so helpful and friendly. Andrew in sales particular went above and beyond to help my wife and I get the car we wanted. Certified Pre-Owned but Julio went above and beyond an More

by SIRIZARRY367
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristen Perwas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Araque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Escada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you to you and your wife for considering our pre-owned inventory when shopping for a new vehicle. We couldn't have been happier to find we had a great fit for your family. Enjoy your new car, and please don't hesitate to return to BMW of Ramsey for any future needs.

April 15, 2023

Arrival was quick and efficient. Pete. Benjamin took the service order and I was able to use my gift card for an oil changes well as the recall repair. I was also given loner car whic More

by DFRIEDLANDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Benjamin
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for bringing your vehicle to our BMW of Ramsey team for oil and recall services. We are happy to have accepted your gift cards and provided a loaner for your convenience. If our team can be of further assistance in the future, please don't hesitate to reach out.

April 15, 2023

Was told the appointment was going to be around 3 hours and it actually took 6 hours. I wound up late for another appointment. More

by ADEROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Hello Aderosa, I apologize for the recent wait time you experienced during your vehicles service, and would like to assure you this was certainly not our teams intention. In the future, we hope to have the opportunity to regain your confidence. For now, if you wish to discuss further, please reach out to me at the contact below. Jim Crowe 551.777.5590 Service Director

April 15, 2023

great service department , excellent staff, very professional and informative. I highly recommend BMW of Ramsey. More

by timon.t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Candela
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for taking the time to recommend our team, Timon. Providing you with high-level service is a pleasure, and we hope to have the opportunity to do so for years to come. Until your next due service, safe travels.

April 14, 2023

Staff was friendly and work was completed on time I like the video prepared by the tech More

by Bill
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Apr 26, 2023 -

BMW of Ramsey responded

Hey Bill, we are happy to know you found our video summary to be helpful. Providing you with friendly and timely service was our pleasure. We hope to have you back at BMW of Ramsey down the road.

April 14, 2023

Overall the service was excellent. The team replaced engine coolant, filters, wipers, and fixed a mechanical issue (trunk) fairly quickly. I’d like to highlight that Kenny Casares wa More

by FRANKPINAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Apr 26, 2023 -

BMW of Ramsey responded

We think you have said plenty, Frank! Thank you for this kind, generous review of BMW of Ramsey, and more specifically, our team member, Kenny! We will be sure to share your kind words with him, and hope to have you back for any future service needs.

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