BMW of Peabody

Best experience ever This dealership is exceptional - At age 60 with all the cars I have owned I have never had a better experience! I would highly recommend them to anyon This dealership is exceptional - At age 60 with all the cars I have owned I have never had a better experience! I would highly recommend them to anyone who wants a great experience working with people who care. More

Great experience again Leased out 3rd BMW from Jamie McCoy at BMW of Peabody. Great service as usual. We originally were going to lease a Subaru Outback as we now have 2 d Leased out 3rd BMW from Jamie McCoy at BMW of Peabody. Great service as usual. We originally were going to lease a Subaru Outback as we now have 2 dogs and the sedan was not going to work anymore. Our experience at Subaru was so horrible we went to see if Jamie could get us into a crossover and he came through with flying colors as usual! We leased an X-1 and my wife loves it and it has plenty of room for the dogs. Thanks to Jamie for another great experience. We made sure we beeped and waved as we drove by the Subaru dealership in our new X-1! Liam and Nancy Flannagan More

Consummate Professional I have been working with Jaime for years and always come back to him because I simply trust him. He makes the entire car buying experience easy and e I have been working with Jaime for years and always come back to him because I simply trust him. He makes the entire car buying experience easy and enjoyable. He takes care of every little detail and makes you feel that everything is under control at all times. He listens to what you the buyer wants instead of trying to put you in a car that isn't for you. My wife loves her 4 Series and I am thoroughly enjoying my 6 Series Gran Coupe! All because Jaime facilitated his magic once again and he is simply the best in his field! We live in Cambridge but we keep coming to BMW of Peabody as long as Jaime is our guy!! More

Outstanding service I recently purchased a certified pre owned 2013 328xi from BMW of Peabody. I had the pleasure of working with Jamie McCoy. After establishing what I recently purchased a certified pre owned 2013 328xi from BMW of Peabody. I had the pleasure of working with Jamie McCoy. After establishing what I was looking for ie,.model, financial parameters , etc. Jamie identified at least five cars that I might be interested in. After narrowing my choice down to two vehicles, Jamie arranged a test drive with both. I made my choice quickly after driving these cars. The lower mileage ultimately won out. We went over to the finance office , and within a half hour I was signing papers. The whole experience from" just looking" to purchasing took about two hours. If not for the enthusiasm, knowledge, and professionalism of Jamie McCoy, I still might be looking. Bill B. More

Jamie at BMW of Peabody is the BEST!!! Jamie at BMW of Peabody is a consummate professional. He could write a book on customer service. He covers every detail, not just during the sales cyc Jamie at BMW of Peabody is a consummate professional. He could write a book on customer service. He covers every detail, not just during the sales cycle but throughout your ownership of the vehicle. We just took delivery of our 5th BMW. After 10 years of wonderful service and value we traded in our first purchase (a 2008 335xi) and combined the end of lease of our 2014 X3 for awesome 2017 540i xdrive. Once again the process was painless... Jamie gave us the time and guidance to compare a M240i, 440i and the 5 series. He helped us build the car of our dreams with several adds that came factory installed. All the paperwork was done very professionally and thoroughly. More

Failure to respond or process refund On 8 May we placed a $500 deposit for a Car and upon research that evening we knew it was not the car for us (it had been on the market for 58 days an On 8 May we placed a $500 deposit for a Car and upon research that evening we knew it was not the car for us (it had been on the market for 58 days and was at least $1,700 over the fair market value). I requested a refund through D. Marson on 9 May and as of today, 28 May we have not received our refund or a response other than "confirmed" that our refund request was received (this is after there was silence for 5 days following our request). I contacted the sales manager on Friday, 25 May as the operator connected me with the manager, JOHN Pirotts and I left a detailed message with my request and phone number and again no response. I am frustrated and this is not a company I will ever do business with again in the future. If someone is reading this from corporate I would like a response and ourmoney so we can go our seperate ways. More

Terrible Me and my wife have been through 6mnths of tourture with this dealership. We bought a used BMW X3, took it home and immediately had battery, electr Me and my wife have been through 6mnths of tourture with this dealership. We bought a used BMW X3, took it home and immediately had battery, electric, starter issues. Had to have it towed there within the first month. The service guy was rude and acted "put out" by my exsistence. He was on Facebook instead of dealing with my issues. After 4/5 months of going back and forth with them over the lemon vehicle they sold us. We traded it in and lost 3k, because of negative equity. We got a chevy equinox, and now have spent two weeks trying to get the registration, because the vin # was incorrect on the paperwork. More

Keeps going the extra mile Jamie continues to amaze with his ongoing support and service orientation well beyond the purchase experience. The man continues to be a trusted and Jamie continues to amaze with his ongoing support and service orientation well beyond the purchase experience. The man continues to be a trusted and appreciated professional who goes above and beyond in the name of personalized service. More

Above and Beyond Jamie always goes above and beyond but recently I was reminded of what a terrific person he is to deal with. I leased a Jeep for my son from Kelly 3 Jamie always goes above and beyond but recently I was reminded of what a terrific person he is to deal with. I leased a Jeep for my son from Kelly 3 years ago. The lease was up and the car had to be returned, not to Kelly but to the leasing company which was inconveniently located in Framingham In addition to the 4 hours of my day that this took, they also have 24 hours to inspect the car, I also had to take the plates and cancel the registration. As I sat in traffic, I called Jamie and left him a vm. to see if he thought this was legal. He ,of course, called me back within a short period of time. He called just as I had realized I could not do the plate return on line, due to the fact that the leasing company owned the car. In typical Jamie fashion, he told me to drop off the plates and he would take care of it. Which, he did within the hour. This is just another example of how Jamie goes above and beyond to provide great service to his clients.. He is the best and will always have my business. More

Superb Service!!!!! We have been dealing with Jamie McCoy for many years. He is excellent and goes above and beyond in every way. This gentleman is amazing, kind, thoug We have been dealing with Jamie McCoy for many years. He is excellent and goes above and beyond in every way. This gentleman is amazing, kind, thoughtful, hard working and a real professional. Whenever anyone mentions being interested in buying a BMW, we always suggest that they see Jamie. BMW of Peabody is very lucky to have him on their staff. More