BMW of Orland Park

Limit your expectations If you think you're going to get your butt kissed because you purchase or lease a premium German or Asian luxury car any more those days are past. Thi If you think you're going to get your butt kissed because you purchase or lease a premium German or Asian luxury car any more those days are past. This dealership finds a way to make the numbers work to get me to my lease budget thats about it. It still takes 3 1/2 hours to get the deal done and you constantly have to follow up to get them to follow through. And at the end they get annoyed when you expect them to do what they say they're going to do. But I achieve my goals and I love my X3 best vehicle for me and to use for my business. That's the most important thing to me. The rest is fluff. More

Professional through out The entire team was absolutely amazing. Dan Basic, Joe McFadden and Gabe J literally bent over backwards for us! Without question I would recommend The entire team was absolutely amazing. Dan Basic, Joe McFadden and Gabe J literally bent over backwards for us! Without question I would recommend this dealership! More

I have never felt more taken advantage of! I leased my car on December 31, 2018 and the car had just short of 5,000 miles. During the sales process I was told that their service is so great th I leased my car on December 31, 2018 and the car had just short of 5,000 miles. During the sales process I was told that their service is so great that even if I needed an oil change, they will deliver a courtesy car to my home and pick up my car. I thought, wow, that is great! Since the day that I purchased my car, when I braked at high speeds the steering wheel shook and the brakes pulsated. The more I drove it, this happened at all speeds. My husband called to schedule service to have the brakes looked at and they told him "it doesn't take as long if you wait for it so how about....". I called and let them know that I have a job and I was told that I could receive a courtesy car (at this point I reminded them that this was not routine maintenance, but an issue with my brakes, less than 3 months after purchase). They then proceeded to tell me that the next time that they would have a courtesy car available would be about 1.3/4 weeks from that date. I accepted, as I need my car every day for work. The day before the scheduled date I worked from home as the brakes had gotten so bad that I no longer felt safe driving it. I took it in the following day, Friday and picked up my courtesy car. As of the following Tuesday I had still not heard anything from BMW (nothing at all) so I called for an update. The service dept. apologized and let me know that "we have not had a chance to look at it but your car is on the schedule for a test drive this afternoon". I finally heard back the following day letting me know that there was a "scratch" on my rear passenger tire so they pulled the rim and tire off to determine that the rim was severely damaged on the inside and outside and that the tire had "bubbles" in the tire from a severe hit to the tire. I am the only driver of the car, and I didn't hit anything (in 3 months)! This is Wednesday, the week after dropping it off. I received a call from service on Thursday stating that they didn't receive the parts they needed and that they are hoping to have it completed on Friday. Once again, no call until Monday around 11am! "your car is ready" voicemail with no explanation. I called back asking for a breakdown. They reluctantly told me that after they fixed the rim and the tire that the certified used car that I leased less than 3 months ago need a full brake job front and back with an alignment! Oh, but that is covered by warranty, but you still owe us over $1500 for the tire and rim (that was clearly NOT my issue). I asked him how I would have known during my test drive if there was an issue with the tire, he said" the steering wheel would have shook", I told him that it only shook when I put the brakes on! The worse part about all of this, is that I left a voicemail for the GM today and he returned my call and left a voicemail, I called him back and left a message around 1pm, it is now 9:15pm and I have still not heard from the GM! I am in the service industry and this is the worst service that I have ever experienced in my life! When my BMW owner friends told me to stay away from the Zeigler BMW, I probably should have listened! They clearly did not do the required certified inspections for my car on the tires or the brakes because what car needs a full set of brakes in less than 2500 miles from purchase? Oh and one more thing.....when I picked up the courtesy car (the woman who handled this was amazing and the best part of my experience) I was told that they only have about 1/4 tank of gas, but please return with the same. I drove less than 5 miles from the dealership and the gas light went on! More

Excellent Experience My husband and I purchased yet another BMW within a 6 months time frame from the first one. I absolutely love the experience, and hospitality there. O My husband and I purchased yet another BMW within a 6 months time frame from the first one. I absolutely love the experience, and hospitality there. Our car saleman guy is the best hands down. He’s professional and just down to earth, and a stand up guy. He doesn’t try and get over, or scam you out of your money. I recommend you go see Eddie Steffan and you won’t be disappointed. More

Hidden Costs I leased my 5 Series from Ziegler’s in Orland Park. It had more than 7k miles on it. I was assured that each service is covered for an additional 50k I leased my 5 Series from Ziegler’s in Orland Park. It had more than 7k miles on it. I was assured that each service is covered for an additional 50k miles. At 54k , they want to charge me for everything including routine service. The finance guy had only one word to say, “Iam sorry, you were mis informed”. He wants me to pay $2400 for extra coverage. Did not even know where did I get the car from , FROM THIS DEALERSHIP! If you still want to get a car from here, which I will not recommend anymore, be careful with all warranties. More

BMW purchase. Excellent experience!!!! My experience with BMW was priceless. Customer service was great, I highly recommend that you visit soon. I have referred my brother and he purchased My experience with BMW was priceless. Customer service was great, I highly recommend that you visit soon. I have referred my brother and he purchased a vehicle as well. When you stop by ask for Eddie Steffan, he’s the best salesman’s I’ve experience out of all my years of purchasing a vehicle. More

Highly un recommend Extremely rude dealer. Have no patience to explain things or asking questions. I have many friends also want to purchase BMW, but this dealer would be Extremely rude dealer. Have no patience to explain things or asking questions. I have many friends also want to purchase BMW, but this dealer would be the last one I will suggest. Never go to Orland BMW. More

Very Unhappy With Unsafe Brand New Car On May 16, 2018, I bought a car from BWM of Orland Park. I bought a brand new 2018 BMW X3. I traded in my 2015 Jeep Wrangler Willie Edition with 21,0 On May 16, 2018, I bought a car from BWM of Orland Park. I bought a brand new 2018 BMW X3. I traded in my 2015 Jeep Wrangler Willie Edition with 21,000 miles and they gave me $22,000.00 for it. I loved my Jeep but I needed more room so I decided to get a BMW. I bought the 2018 BMW X3 with only 90 miles on it. The salesman was Eddie Steffan and when he dropped off the BMW to my office he told me there were 2 lights on it and that it would be taken care of on Wednesday the 23rd of May and that it just needed a new battery and needed to be reset. I said ok and then they called me that afternoon a Jason Jakubowski from that Orland location called me and said that they needed to get parts from BMW plant because its actually an airbag issue and can't give her back the BMW to drive cause its dangerous. I then contacted the Manger who is Michael Messer who told me that its impossible that this happened. I told him the vehicle is in his shop and to talk to the salesman about it. Turns out the salesman was right next to him and did confirm I was right. At this point I just wanted my Jeep back because I bought a brand new BMW which I paid $52,900.00 for and its having airbag issues. They told me my Jeep was already sold and that they can't refund the sale even though its only been a short time. Then I asked to speak to the General Manager of the store because Michael Messer told me that this was above his pay grade and that is who we are supposed to talk to. However, he never transferred me to the GM or had the GM call me back. I told him that at this point all I want is another BMW X3 because this car is unsafe. He told me that I need to call some sort of warranty service and that he would no longer help me. I feel really cheated and I would advise that nobody buy a vehicle from this location ever again. I paid a lot for a brand new car and I did not receive that car and am now being told its going to take at least 3 weeks to fix the car once they even find out what the problem actually is. I am not sure why they would sell a car to me or anyone if they knew it was unsafe and the lights were already on the car when it was dropped off. The purpose of my post is to ensure that people are very aware of how this car dealership sells bad vehicles and how they treat their customers after they purchase a car. The managers are very disrespectful and talk to you in a certain way to belittle you instead of trying to help their customers. Please be very leary of this dealership. More

BMW purchase Outstanding and efficient sales staff. Isaac Martinez went out of his way to make sure that trading in our old automobile to buy a new one was a pleas Outstanding and efficient sales staff. Isaac Martinez went out of his way to make sure that trading in our old automobile to buy a new one was a pleasant and efficient experience. More

Great experience. Good service. Friendly staff. A pleasure to work with. Nice, clean dealership. Service staff does not try to sell you additional services like the BMW Good service. Friendly staff. A pleasure to work with. Nice, clean dealership. Service staff does not try to sell you additional services like the BMW dealership in Naperville does. More