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BMW of Orland Park
Orland Park, IL
1,778 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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February 04, 2022
I been working with Rich the service director since i got my car 2 years ago, He is the best , and I recommend all my friends and family to do all their services there! my car 2 years ago, He is the best , and I recommend all my friends and family to do all their services there! More
by Moe T
Employees Worked With
Richard
January 31, 2022
I came in to have service done & everyone was so polite and attentive, I walked in and immediately sat down with a service advisor. The service I had done was quick and the advisor was amazing with communi and attentive, I walked in and immediately sat down with a service advisor. The service I had done was quick and the advisor was amazing with communicating the progress on my vehicle. I will definitely be back to BMW of Orland Park and I will recommend them to everyone I know that has a BMW. More
by SabrinaK
Employees Worked With
Brian Coster
January 31, 2022
Ziegler BMW was easy to buy from but terrible to deal with for service. In November 2021, I bought a CPO 2018 330i, and noticed while looking over the car that the silver trim piece surrounding the ge with for service. In November 2021, I bought a CPO 2018 330i, and noticed while looking over the car that the silver trim piece surrounding the gear shift lever was bubbling and the molding around the windshield was dried and cracked. In my opinion, these issues should have been fixed before the car was ever put on sale as Certified Pre-Owned. I addressed this with Gigi, my salesperson, and she said they should be able to fix it. After two weeks, she called me to set up a service appointment, telling me that she'd reserved a loaner for me. When I arrived for my service appointment, the porter pointed at a bench in the service advisor lobby, and told me to sit and wait. I sat on that bench for 30 minutes before a service advisor even addressed me. Replacing two trim pieces is a simple job, so I asked the SA if the parts were in stock or if they’d need to be ordered. It took him over an hour to tell me that he couldn’t figure out if they had the parts in stock. They offered me a loaner (the loaner Gigi had told me she reserved for me) which took another 45 minutes to locate. The “loaner” was a USED car that was older than my own vehicle, was dirty and sticky inside, and the main user profile was titled “ME xxxxx”. The car also displayed low battery charge service alerts. I drove the loaner home and waited to hear about the parts. Eventually they called to tell me that they did not have the parts and would need to order them, which could take a while. Given the global supply chain issues, I cannot hold this against Ziegler, but I was not getting stuck with that terrible loaner car. I demanded they return my car to me, and the employee who delivered my car parked it in my parking lot and turned the ignition off with the windows down and the sunroof open... in December. The average MPH, which I had recently reset, was several MPH higher than when I dropped it off... In the end, I sat in their dealership for over 2 hours (where not a single employee wore a mask just as omicron was beginning to surge) only to be given a crappy loaner and for no work to be done to my vehicle. More
by A Gertz
Employees Worked With
Daniel Bustamante
December 23, 2021
I decided that I wanted a nice Christmas present for myself. My car was rattling, I knew what I wanted. Thanks to Kerry Washburn and Orland Park BMW.. myself. My car was rattling, I knew what I wanted. Thanks to Kerry Washburn and Orland Park BMW.. More
by Brendamays86
Employees Worked With
Kerry Washburn
December 13, 2021
They are a very dependable and professional staff..Excellent dealership and highly recommended. Toya is a great service writer. Thank you Ziegler family and happy holidays! staff..Excellent dealership and highly recommended. Toya is a great service writer. Thank you Ziegler family and happy holidays! More
by Zman
Employees Worked With
La Toya is the best!, Randy Boomsma
October 18, 2021
Called with a problem and spoke with LaToya. She was very knowledgeable with the BMW and was able to accommodate me the same day. Also the whole service department from manager Ken T to the BMW specialist t knowledgeable with the BMW and was able to accommodate me the same day. Also the whole service department from manager Ken T to the BMW specialist to the porters , did an outstanding job.Thanks everyone involved. More
by lance007
Employees Worked With
LaToya Tenton
October 18, 2021
Not a professional when it's comes to service. I got the lease from the same dealership for one of the flagship car of bmw. Sales team was good but not the same experience with the service team. lease from the same dealership for one of the flagship car of bmw. Sales team was good but not the same experience with the service team. More
by Zee
Employees Worked With
Brad dove
