BMW of Orland Park

Very Unhappy With Unsafe Brand New Car On May 16, 2018, I bought a car from BWM of Orland Park. I bought a brand new 2018 BMW X3. I traded in my 2015 Jeep Wrangler Willie Edition with 21,0 On May 16, 2018, I bought a car from BWM of Orland Park. I bought a brand new 2018 BMW X3. I traded in my 2015 Jeep Wrangler Willie Edition with 21,000 miles and they gave me $22,000.00 for it. I loved my Jeep but I needed more room so I decided to get a BMW. I bought the 2018 BMW X3 with only 90 miles on it. The salesman was Eddie Steffan and when he dropped off the BMW to my office he told me there were 2 lights on it and that it would be taken care of on Wednesday the 23rd of May and that it just needed a new battery and needed to be reset. I said ok and then they called me that afternoon a Jason Jakubowski from that Orland location called me and said that they needed to get parts from BMW plant because its actually an airbag issue and can't give her back the BMW to drive cause its dangerous. I then contacted the Manger who is Michael Messer who told me that its impossible that this happened. I told him the vehicle is in his shop and to talk to the salesman about it. Turns out the salesman was right next to him and did confirm I was right. At this point I just wanted my Jeep back because I bought a brand new BMW which I paid $52,900.00 for and its having airbag issues. They told me my Jeep was already sold and that they can't refund the sale even though its only been a short time. Then I asked to speak to the General Manager of the store because Michael Messer told me that this was above his pay grade and that is who we are supposed to talk to. However, he never transferred me to the GM or had the GM call me back. I told him that at this point all I want is another BMW X3 because this car is unsafe. He told me that I need to call some sort of warranty service and that he would no longer help me. I feel really cheated and I would advise that nobody buy a vehicle from this location ever again. I paid a lot for a brand new car and I did not receive that car and am now being told its going to take at least 3 weeks to fix the car once they even find out what the problem actually is. I am not sure why they would sell a car to me or anyone if they knew it was unsafe and the lights were already on the car when it was dropped off. The purpose of my post is to ensure that people are very aware of how this car dealership sells bad vehicles and how they treat their customers after they purchase a car. The managers are very disrespectful and talk to you in a certain way to belittle you instead of trying to help their customers. Please be very leary of this dealership. More

BMW purchase Outstanding and efficient sales staff. Isaac Martinez went out of his way to make sure that trading in our old automobile to buy a new one was a pleas Outstanding and efficient sales staff. Isaac Martinez went out of his way to make sure that trading in our old automobile to buy a new one was a pleasant and efficient experience. More

Great experience. Good service. Friendly staff. A pleasure to work with. Nice, clean dealership. Service staff does not try to sell you additional services like the BMW Good service. Friendly staff. A pleasure to work with. Nice, clean dealership. Service staff does not try to sell you additional services like the BMW dealership in Naperville does. More

Great service department I always have a great experience with the service department. Vehicle was completed on time and there were no other issues after my service visit. I always have a great experience with the service department. Vehicle was completed on time and there were no other issues after my service visit. More

Had a pleasant experience They worked with me and gave very good experience. This was my third car from dealership. The person who worked with me for the entire deal was Anth They worked with me and gave very good experience. This was my third car from dealership. The person who worked with me for the entire deal was Anthony Williams More

Outstanding Customer service rep was outstanding very professional and nice answered all my questions . I was here to get a basic oil change and the wait time was Customer service rep was outstanding very professional and nice answered all my questions . I was here to get a basic oil change and the wait time was only a little over an hour not bad . More

Fantastic experience as usual This is our 3rd BMW we purchased from Orland Park BMW. We keep coming back because of the service even though we live closer to other dealerships. We This is our 3rd BMW we purchased from Orland Park BMW. We keep coming back because of the service even though we live closer to other dealerships. We have never been disappointed in the service experience we receive. It was a pleasure working with Gus. He is very knowledgeable. More

What did I expect ? Yes, of course, I expected good treatment from a BMW dealership but this was truly exceptional from the service rep, James Hatchett, who greeted me an Yes, of course, I expected good treatment from a BMW dealership but this was truly exceptional from the service rep, James Hatchett, who greeted me and handled my repair and recall, to the meeting with the mechanic who explained, in detail, what was needed and time element, to the young lady handling the waiting room (cookies, fruit and water), in a comfortable environment, to the loaner representative and transaction (smooth, courteous and prompt). I did not purchase my used vehicle here (although I looked for my particular model) when buying, but I highly recommend this dealership and will return for service and next purchase. More

The O'hara's did a phenomenal job as always The dealership gets high remarks from me because of the long relationship I have with Bill & Will O'hara. They have always helped make the deal work w The dealership gets high remarks from me because of the long relationship I have with Bill & Will O'hara. They have always helped make the deal work with their creative thinking and williness to sell a vehicle. They are the reason I buy from Zeigler. More

Professional Everyone was very professional and courteous. They appreciated how busy I am and did not waste my time. "They were helpful in putting it together qu Everyone was very professional and courteous. They appreciated how busy I am and did not waste my time. "They were helpful in putting it together quickly. More