BMW of Orland Park

I went to the BMW dealership in Orland Park after an oil light came on in my car. After asking the service advisor about it, ( D. Scaletta ) I was asked if I had an owners manual and that I should have read light came on in my car. After asking the service advisor about it, ( D. Scaletta ) I was asked if I had an owners manual and that I should have read it then I would have known about my car burning oil. He was very rude in my opinion about how he answered my question. I would never recommend this dealership or its service department to anyone. This is not the first unpleasant experience that I have encountered at this dealership. More

DJ Snyder is very easy to deal with and knows the answer to almost any question you might ask. Our new 3 series was delivered clean in the showroom. Every feature was explained in detail and believe me this to almost any question you might ask. Our new 3 series was delivered clean in the showroom. Every feature was explained in detail and believe me this car is filled with features that my wife and I have not seen before. Buying our BMW was a pleasant experience. More

Freude am Fahren 'Pleasure in driving' I was in the Freude am Fahren 'Pleasure in driving' I was in the market for a fuel efficient and performance oriented car that would present me with a consummat Freude am Fahren 'Pleasure in driving' I was in the market for a fuel efficient and performance oriented car that would present me with a consummate pleasure in driving. After doing some research and learning more about BMW, the quality of their vehicles, and the company's passion for luxury and performance, I made the decision to purchase a BMW. My experience was smooth, efficient, and above all enjoyable. However, it could not have been complete without the professional help of Mr. DJ Snyder. To say that Mr. DJ Snyder was exceptionally helpful, knowledgeable, and understanding would be understatements. He has a genuine love and interest for BMW vehicles and his passion for them makes him the perfect BMW client adviser. The client advisers at BMW of Orland Park do not only sell automobiles, they provide you with a special client-guest experience. The special client-guest experience is inferred in the BMW Group mission statement which states that they are "the leading provider of premium products and services for individual mobility” and I can attest that Mr. Snyder is a perfect embodiment of what the company represents. Ask for Mr. DJ Snyder and I guarantee you that you will not only get an individual that is a great and knowledgeable adviser, but a true friend that is looking out for you when your BMW vehicle purchase is concerned. This was my first BMW purchase, but it will definitely not be my last. Thank you DJ Snyder! More

I love this dealership, and our saleslady, Colleen Wright. My family of three has purchased at least 9 BMW'S in the last 12 years, all from Colleen. Service is fabulous and the service personnel do Wright. My family of three has purchased at least 9 BMW'S in the last 12 years, all from Colleen. Service is fabulous and the service personnel do not speak to a woman differently than they do a gentleman. I highly recommend dealing with Colleen at this Orland Park BMW dealership. More

in the past 20 years i have purchased over 30 new bmws from collen wright at bmw of orland park. i believe this speaks for itself. the care and concern for my wishes is unmatched at any other dealer of ma from collen wright at bmw of orland park. i believe this speaks for itself. the care and concern for my wishes is unmatched at any other dealer of many makes that i have visited. you owe it to yourself to check out my claim. More

We recently purchased our new BMW from this dealership, DJ was our salesman and made the whole process an absolute pleasure! Like most others I dread the car buying process, but DJ's professionalism and gr DJ was our salesman and made the whole process an absolute pleasure! Like most others I dread the car buying process, but DJ's professionalism and great attitude made the experience so much easier. All the employees there really seem to love their job, but also the product. This is my first BMW, but certainly not my last. Great job BMW of Orland Park and DJ, you have a new life long customer. More

This was my first BMW experience. I've always wanted one and the opportunity presented itself. I negociated the entire deal over the internet while on a business trip in Louisville Ky. I worked with DJ S and the opportunity presented itself. I negociated the entire deal over the internet while on a business trip in Louisville Ky. I worked with DJ Snyder. He was very professional, understanding and willing to work with me. I've been shopping for an X5 for over a year so I knew what I was looking for and what I was willing to pay for it. When returning from Louisville, the only left to close the deal was my trade. Although I did not get as much as I wanted, BMW OP game pretty close. This was probably the most pleasant experience I have ever had in buying a new car. DJ spent the better part of the day with me taking me on a demo and walking me through all the features of the car. I would highly recommend BMW Orland Park and DJ Synder. More

They sold a vehicle leaking oil and now trying to claim my insurance to fix it when it should be fixed under warranty or fixed because the mechanic clearly did not complete the oil change correctly before my insurance to fix it when it should be fixed under warranty or fixed because the mechanic clearly did not complete the oil change correctly before selling. Blaming me for the leakage saying we damanged the oilcap and missing a part. Mind you this happened 2 days after i bought the vehicle. And not to mention this is the 5th bmw purchased from this dealership and will be my last. More

This was my first purchase at BMW of Orland Park and I am so happy with the overall experience. My salesman, Gus Gertos, could not have been more helpful and kind; he really cares about his customers. He t so happy with the overall experience. My salesman, Gus Gertos, could not have been more helpful and kind; he really cares about his customers. He took the time to explain all the features in my car. I also received a follow-up phone call asking how I was enjoying the car and whether I had any questions for him. I have never received this high-quality level of service at any other dealership. I will recommend BMW of Orland Park to my friends and family. More

Work done on car appears to be acceptable, but it's primarily related to a/c, and today is cool. Therefore, it's too soon to tell. However, this negative review is due to the fact that when my car primarily related to a/c, and today is cool. Therefore, it's too soon to tell. However, this negative review is due to the fact that when my car was returned to me, my phone charger was missing. I have scoured the car three times looking for the charger, and it's nowhere to be found. Of course, the dealership's position is to wash their hands of the matter. Here's what my visit amounted to - pay dealer $1,960 for repairs, then be informed that I must now pay another $30 or $40 FOR SOMETHING WHICH HAS BEEN IN MY CAR FOR YEARS. For the record, Jason was unsympathetic and referred me to Randy, the manager, who didn't bother to return my call, and the cashier was rude. More