BMW of Orland Park

Buying up north I do not normally post reviews but I had to for this dealership. I have been searching for my dream car for over a year and have dealt with private se I do not normally post reviews but I had to for this dealership. I have been searching for my dream car for over a year and have dealt with private sellers, low and high volume dealerships and some of the worst customer service you could possibly imagine. My search included over twelve states and twenty dealerships. I have to be honest, when I reached out to Ziegler my optimism was at an all-time low and I was ready to call it quits. I first made contact with Kyle Nagy from the sales department. Kyle was very prompt in responding and following up to my inquiries. Knowing exactly what I wanted, I made numerous requests and inquiries that most salespeople would have thought of as burdensome. Kyle always delivered and maintained his professionalism even in the most heated of discussions. When I returned to close the deal I noted that even Ziegler’s shuttle driver was a class act who shared a wealth of stories, pictures, and knowledge about cars. The *only* complaint I would have is that I was not informed that BMW ConnectedDrive would be discontinued on my car only a couple of months after my purchase. This rendered most of the safety features useless and absolutely would have been nice to know beforehand. Aside from that, I would recommend this dealership based on their promptness, professionalism, and inspiring inventory. More

Total Fraud in used car sales This dealership is totally fraud. There are many known issues with the vehicle which was not disclosed to me prior to sales. Total fraud Sales and Man This dealership is totally fraud. There are many known issues with the vehicle which was not disclosed to me prior to sales. Total fraud Sales and Management practices. Lawsuit is under process to be filed. More

Great purchase and after purchase experience You expect a dealer to be nice and accommodating before the sale. What I got was a totally positive experience both before and after from both Kyle Na You expect a dealer to be nice and accommodating before the sale. What I got was a totally positive experience both before and after from both Kyle Nagy and Orland Park BMW. I was an out of state customer and when a problem was discovered with the car, Nagy and the dealership took total responsibility and had the issue corrected for me where I live eliminating the need to travel back to the Chicago area. What a stress free experience! Nagy made it real easy to do business with his dealership by providing a variety of courtesies and services including loaner car so I could return my rental, airport pick up, etc. When I picked up the car, both Nagy and the BMW "Genius" helped acclimate me to the car. I can easily recommend Orland Park BMW along with Kyle Nagy. More

Very knowledgeable regarding bmw besides not know the product he is selling once the deal was completed he continued to fail me by not completing the license plate application through besides not know the product he is selling once the deal was completed he continued to fail me by not completing the license plate application through their third party vendor. unprofessional in email correspondence almost like some one gave him this job and it was more of a hobby or something to do. orland park bmw was great, with the exception of dealing with Mr Nagy. If I could do this sale over again I would have used a different sales adviser. Steer clear of this guy. And by the way I couldnt drive my car for a few days because of Mr. Nagys lack of professionalism due to expired temp tags before my plates arrived. More

"2012" experience was great but "2015" experience, awful! I returned for sole purpose of dealing with my great salesman, Joe. Great guy! My experience started with Pete Lazic, who wrote up my trade-in. We a I returned for sole purpose of dealing with my great salesman, Joe. Great guy! My experience started with Pete Lazic, who wrote up my trade-in. We agreed on one figure but it resulted in a different figure. I returned weeks later to discuss the discrepancies. I had to return four additional times for my paperwork on Tire warranty, Gap and extended Maintenance warranty just to make the numbers add up on my paperwork. I then decided to just cancel my tire warranty and Gap. Between the Finance guy and Business Office..hence they are putting the blame on each other for the cancellations not processed. Then when it was done they used the wrong dates causing less to be returned. I gave up on that part and decided to just cancel everything and end ties with this dealership. Just called the 800 number to follow-up with the status of the refund for the Extended Warranty...guess what not done...they spoke to Bill O'Hara.. I was told he would get back to me with over 5 weeks delay. Again its been a week no call. I guess I will have to go back up there again. So disappointed with these guys. I wished I would've taken the time to drive to Indiana or a different location. I have already explained to Joe McFadden that I will never make another purchase from Zeigler BMW. He is great..just a pleasure but I will never get past the rest of crew. No professionalism, no sense of embarrassment on their part in their inability to get something right. No Apologies.. Bad way to do business. My guess is that they don't care about all their customers. I will not buy a third BMW from that location again. More

Disappointed in the dealership and BMW - Stay Away We have been a longtime client of this dealership and have purchased several cars from the dealership over the years. I also gave them a great review We have been a longtime client of this dealership and have purchased several cars from the dealership over the years. I also gave them a great review and rating on this site. Back in January it was time to get a new X3 to replace our current X3. After several conversations as to what we were looking with our salesperson, we discovered this particular vehicle was not in their inventory, but they could locate one for us. On Saturday, we decided to move forward and went to the dealership to purchase the car. When we arrived we were met by Darrell Horwitz who informed us that Coleen, our regular salesperson, was not in today, but he could help us. We told him what we had discussed with Colleen, he found the vehicle, worked up the numbers with the manager (Pete) which we agreed to and gave him a deposit. On Monday Colleen called to thank us for the purchase and let us know they were going to pick up the vehicle. She called us back a little while later to review the numbers and confirm our desire to lease versus finance. This is when it goes bad. When we recapped what we had agreed to with Darrel Coleen said, “The numbers don’t make sense, and that Darrell was out today but she would speak with Pete since he was involved”. Well as you can probably guess the numbers changed, and Pete stated he did not give those figures. Colleen asked that I give them an opportunity to speak with Darrell would be back the next day. Several days passed with no change. I called the dealership looking to speak with the General Manager and General Sales Manager, when I told them who I was I was told everyone was in a meeting, that I needed to leave a message. The return call came just before the dealership closed and I missed the call, the voice mail was that someone would call me back. When I did finally connect with Pete, I was told despite the fact they confirmed the numbers given and agreed to with Darrell, they would not honor that. If I wanted the car here were the new numbers. Since these new numbers were nearly 30% more than what we agreed to we said “no thanks, and asked for our deposit back”. Then I called BMW to inform them of my experience. I was told they would investigate and someone would get back to me. I also sent Mr. Aaron Zigler the owner, in Kalamazoo, MI a letter letting him know of my experience at his dealership. It’s now nearly 4 months later. No call from BMW, no call from Zeigler, no call from anyone. My advice is to stay away from BMW. This was the second BAD experience with a BMW dealership and in both cases BMW did nothing more than say each dealer is independent and BMW has no authority over them. What I would suggest to save yourself the time and aggravation we experienced is to make your way to Audi of Orland Park. We did and purchased a Q5 from them. It was no hassle, the car was in stock and the people were great. The People were so great that I am going to purchase another vehicle from them in the next few days, and have referred several people to that same Audi dealer. More

Very Good Experience I recently purchased a 2015 X5 from this dealership. I researched the purchase for about a month prior and had discussions with two other dealerships. I recently purchased a 2015 X5 from this dealership. I researched the purchase for about a month prior and had discussions with two other dealerships. BMW of Orland Park was the best, by far, of all three. BMW of Orland Park was fair and straight forward with their pricing, pleasant and courteous to deal with, did not try to sell me a vehicle that did not meet my requirements and utilized low-pressure tactics. My experience included interactions with Lila Odeh, Bill O'Hara, Pete Lazic and Guy Accettura. I would recommend potential customers seek out this dealership when considering a purchase. More

Outstanding customer service I had the pleasure of purchasing my second BMW. My salesman was Luis Corral. He was extremely helpful, accommodating, and overall professional. He per I had the pleasure of purchasing my second BMW. My salesman was Luis Corral. He was extremely helpful, accommodating, and overall professional. He personally call my mother to explain financing to her. This was a month after we had purchased the vehicle. He still care about our experience. Thank you again. Luis More

The best of the best, Bill Earnest. First time car buyer and ended up at Zeigler BMW of Orland Park. I already knew what car I wanted, a 2007 lexus IS250 awd, and lucky for me I was able First time car buyer and ended up at Zeigler BMW of Orland Park. I already knew what car I wanted, a 2007 lexus IS250 awd, and lucky for me I was able to meet Bill Earnest there. Bill helped make that a great car buying experience. He was very helpful along the way, showing me the car and encouraging me to fully test the car out insuring it was a very reliable vehicle, I felt I was in excellent hands. Bill showed nothing less then the highest level of professionalism and integrity. I learned a lot in my time spent there with Bill and I fully intend to recommend BIll to anyone looking for a car, not only because he is a honest and trustworthy advisor, but also because he himself is a great person. More

Bill Earnest Dealt with Bill via e-mail. Could not make a deal. That said, I had shown him a deal I had on the table and he had no problems telling me I should t Dealt with Bill via e-mail. Could not make a deal. That said, I had shown him a deal I had on the table and he had no problems telling me I should take what other dealer offered, he could not touch it. Will surely go to him for next BMW. More