BMW of Ontario

They are unreliable, rude and don't want to help. On Nov. 6th, I scheduled an appointment to have my car's telecommunications box upgraded on Nov. 23rd, at 4 PM. When i made the appointment I requeste On Nov. 6th, I scheduled an appointment to have my car's telecommunications box upgraded on Nov. 23rd, at 4 PM. When i made the appointment I requested a loaner car and two different individuals told me they would provide a car for me to use while the repairs are being done. My appointment is in two hours and I was just told they wouldn't give me a loaner car. And the only reason why they let me know was because I was trying to ask them if I could come in earlier. I spoke with the loaner department and they mentioned they didn't have any cars available, and asked to speak with the service manager, who assumed i was lying three times and kept repeating you should have confirmed with a person, which I had already done. The service manager then told me there was no way they would provide a loaner car for me for five days (the amount of time it would take to do the repairs), especially not a day before thanksgiving. Seems to me like they don't want to handle recalls as they wouldn't profit over them. Either way its extremely rude and inconsiderate of them being that I reserved this weeks in advance and even called off work and cleared my schedule to take the car. And to whomever reads this from BMW of Ontario, please help me save YOU some time and don't bother with the cookie cutter response. I filed a complaint with BMW of NA. P.S. Will take my car to Pacific BMW from now on. They know what customer service is. When I explained this to them to schedule my repairs there they were shocked at how this dealership treats their customers. More