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BMW of Ontario
Ontario, CA
734 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 24, 2017
Pamela Allen is an 'AWESOME' employee I want to THANK Pamela Allen for her wonderful customer service. She is always so patient and polite. I always have a ton of questions to ask and sh I want to THANK Pamela Allen for her wonderful customer service. She is always so patient and polite. I always have a ton of questions to ask and she answers them with such patience. I am most impress by her knowledge of BMWs. I probably would not come here if it wasn't for her. More
by greta c carter
Employees Worked With
Pamela Allen
April 12, 2017
Honest, Fast, Friendly & No Pressure. Just got my new 330e! It is an amazing car! The buying experience was amazing, unlike other places I've been. The dealership is brand new and they hav Just got my new 330e! It is an amazing car! The buying experience was amazing, unlike other places I've been. The dealership is brand new and they have a nice selection of cars. More importantly, the sales guy (his name is Kirk btw) was extremely patience, answered ALL my questions, gave me a very good deal and he was not giving me pressure to take the car home right away... Kirk is the one to look for. More
by Jon321
Employees Worked With
Kirk Villeneuve
April 06, 2017
Kirk Villeneuve is TOP SHELF! When I was shopping around for a new BMW M3, I came across Kirk Villeneuve. Many in the BMW and Porsche world know I am quite particular, but Kirk is When I was shopping around for a new BMW M3, I came across Kirk Villeneuve. Many in the BMW and Porsche world know I am quite particular, but Kirk is an unusually good, well-informed, knowledgeable and helpful as a BMW client advisor. I have purchased and owned BMWs and Porsches for 20 years in all four corners of the country and I would rank Kirk among the very top few client advisors with whom I have ever worked. If you are a long-time car buyer or enthusiast, you know it can be difficult to find a client advisor who is both extremely knowledgeable and honest...but they do exist here and there and Kirk is certainly one of them. More
by RG Fontaine
Employees Worked With
Kirk Villeneuve
November 23, 2016
They are unreliable, rude and don't want to help. On Nov. 6th, I scheduled an appointment to have my car's telecommunications box upgraded on Nov. 23rd, at 4 PM. When i made the appointment I requeste On Nov. 6th, I scheduled an appointment to have my car's telecommunications box upgraded on Nov. 23rd, at 4 PM. When i made the appointment I requested a loaner car and two different individuals told me they would provide a car for me to use while the repairs are being done. My appointment is in two hours and I was just told they wouldn't give me a loaner car. And the only reason why they let me know was because I was trying to ask them if I could come in earlier. I spoke with the loaner department and they mentioned they didn't have any cars available, and asked to speak with the service manager, who assumed i was lying three times and kept repeating you should have confirmed with a person, which I had already done. The service manager then told me there was no way they would provide a loaner car for me for five days (the amount of time it would take to do the repairs), especially not a day before thanksgiving. Seems to me like they don't want to handle recalls as they wouldn't profit over them. Either way its extremely rude and inconsiderate of them being that I reserved this weeks in advance and even called off work and cleared my schedule to take the car. And to whomever reads this from BMW of Ontario, please help me save YOU some time and don't bother with the cookie cutter response. I filed a complaint with BMW of NA. P.S. Will take my car to Pacific BMW from now on. They know what customer service is. When I explained this to them to schedule my repairs there they were shocked at how this dealership treats their customers. More
by jrmjraymond
Employees Worked With
Chris Mandry
