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BMW of Ontario
Ontario, CA
737 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 737 reviews
December 06, 2018
BMW agreed to assist Partial Goodwill warranty Excellent service received from Sergio Herrera. I recently visited BMW on a couple of occasions. My last visit I was informed that my Engine Mounts Excellent service received from Sergio Herrera. I recently visited BMW on a couple of occasions. My last visit I was informed that my Engine Mounts were collapsed and not covered. I explained that I shouldn’t have to pay the full cost for the repairs. My service advisor, Sergio Herrera reached out to BMW and explained my situation and BMW agreed to cover 90% of the repair. Thank you Sergio, for going beyond and over to make sure I was very satisfied.. More
by BMWOntarioassistance-Thanks
Employees Worked With
Sergio Herrera
October 15, 2018
Unexpected car issues I couldn’t thank Jerry Garcia enough for going above and beyond. Your hard work and efforts were appreciated. Thank you for a great job. I couldn’t thank Jerry Garcia enough for going above and beyond. Your hard work and efforts were appreciated. Thank you for a great job. More
by Yvette25
Employees Worked With
Jerry, Garcia
October 11, 2018
Excellent Customer Service I inquired about a Certified Pre-Owned BMW i3 through the BMW of Ontario web page, I got a call from Rachel telling me the i3 I inquired about was in I inquired about a Certified Pre-Owned BMW i3 through the BMW of Ontario web page, I got a call from Rachel telling me the i3 I inquired about was in the process of being sold but she let me know they still had a couple other CPO i3's available, she emailed me a couple that were similar to the one I originally asked about and so I decided to came down to look at the cars and to run the numbers. An alternate i3 worked for me, Mike was very knowledgeable on the i3 which made me feel a little comfortable but I was still on the fence since this was going to be my first electric vehicle, so i wanted to give it a little more thought over night. I didn't feel any pressure even after leaving the dealership with out taking the car home that visit, I decided to go ahead with the purchase the next day. The car was ready when I got there and the deal went smooth and was in and out in less then a hour. Mike and Rachel did an excellent job and I am glad I bought my i3 from them. More
by Dre
Employees Worked With
Rachel Connell and Mike Scholz
September 29, 2018
Tire Alignment I hit a large pothole that caused my steering alignment to be off. I came in and Pamela Allen advised me that it can cause my tires to wear unevenly. I hit a large pothole that caused my steering alignment to be off. I came in and Pamela Allen advised me that it can cause my tires to wear unevenly. She advised me to get an alignment. She was very friendly, and I appreciated her great service. More
by MrJones
Employees Worked With
Pamela Allen
September 11, 2018
Great customer service Mike and Rachel were amazing! They answered all our questions and concerns. They were honest and reliable and helped us get the best deal for my dream Mike and Rachel were amazing! They answered all our questions and concerns. They were honest and reliable and helped us get the best deal for my dream car. They took such great care of us from the moment we walked into the dealership. Loving my x3!! More
by Ann M. R.
Employees Worked With
Mike and Rachel
August 03, 2018
Service repair center This is a late review. My car received service at this location on 07/28/2018. Making a service appt. was a breeze. Additionally, my service advisor, This is a late review. My car received service at this location on 07/28/2018. Making a service appt. was a breeze. Additionally, my service advisor, Anthony Zabala, was professional, friendly, and paid attention to detail. Anthony fully addressed by questions, and made me feel at ease, being that I was new to this service location. Thank you Anthony!! More
by Sylvia
Employees Worked With
Anthony Zabala
July 30, 2018
Services Pamela is a great person to have on staff. The professionalism you receive is above and beyond what you can expect. You can expect great service when Pamela is a great person to have on staff. The professionalism you receive is above and beyond what you can expect. You can expect great service when you visit BMW on Ontario. More
by J.M.B.
Employees Worked With
Pamela
June 25, 2018
Great service I want to thank Anthony Zabala for always taking great care of me at the BMW of Ontario. Great help with service and saves me a lot of time. I want to thank Anthony Zabala for always taking great care of me at the BMW of Ontario. Great help with service and saves me a lot of time. More
by Mikewang
Employees Worked With
Anthony Zabala
June 23, 2018
Great Customer Service I want to thank Sergio Herrera for going above and beyond for me. He was very thorough in letting me know what was wrong with my car and kept me updat I want to thank Sergio Herrera for going above and beyond for me. He was very thorough in letting me know what was wrong with my car and kept me updated. Thank for the great customer service. More
by Sally2023
Employees Worked With
Sergio Herrera
June 20, 2018
Superb service! Got no time for dilemmas! Called Pamela Bryant for advise after some chic in a jeep backed in to me. She explained the damage may exceed what you see Got no time for dilemmas! Called Pamela Bryant for advise after some chic in a jeep backed in to me. She explained the damage may exceed what you see on the outside and that i should file a claim. So glad i didn't take the easy got my bumper fixed right!!! If you are looking for honesty, call Pamela! More
by Victoria A
Employees Worked With
Pamela Bryant
