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BMW of Ontario
Ontario, CA
741 Reviews
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February 23, 2019
Below expectations for a "Luxery" car company Bought a certified pre-owned X5. 1 month in at the first service appointment I was told it needed new tires. Brought the car in for the tires and was Bought a certified pre-owned X5. 1 month in at the first service appointment I was told it needed new tires. Brought the car in for the tires and was told to pay for a loaner. Next service was told I shouldn't have been charged for a loaner but no refund to date. Now I'm here for more service and asked about the maps not being current. Was told there is a $400 charge. I said hold on the maps in the car are 2014 and I bought it in 2018. The system has already taken me to the wrong destination 3 times. Come on Ontario Management you're ruining BMW's reputation. Update - maps being updated free of charge. -Joe More
by Joe
Employees Worked With
Joe Pickens II
January 29, 2019
Sound system issue I was having trouble getting the bass to play in my car. I found out that I needed a new sound mixing box thing from a different dealership. They quot I was having trouble getting the bass to play in my car. I found out that I needed a new sound mixing box thing from a different dealership. They quoted me $700 for the part only. I called Pamela for her opinion and she confirmed that the price was reasonable and that this issue common with the age of my car. I did get it fixed and was happy that she would still help me even though I was getting it fixed in Glendale which is close to my job. Thank you to BMW of Ontario and Pamela A. for that Miracle on 34th street level service. More
by kalooch1
Employees Worked With
Pamela Allen
January 29, 2019
Great Service Had my car serviced here for the first time. Pamela Allen was great and provided everything that we requested. I will be a regular here Had my car serviced here for the first time. Pamela Allen was great and provided everything that we requested. I will be a regular here More
by bluecls6sp
Employees Worked With
Pamela Allen
January 29, 2019
Excellent Service!! I would definitely recommend this dealership. Great Job Pamela Allen !! I am currently serving in the US Army at Fort Irwin CA for the past 7months, M I would definitely recommend this dealership. Great Job Pamela Allen !! I am currently serving in the US Army at Fort Irwin CA for the past 7months, Ms. Pamela has been my service rep and she has been outstanding. She has done an excellent job working with my warranty Company, providing timely updates on repair statuses, follow up with phone calls on findings and provide options when decisions are needed. I would have to say this is the best service representation I have experienced ever. More
by Shaun
Employees Worked With
Pamela Allen
December 06, 2018
BMW agreed to assist Partial Goodwill warranty Excellent service received from Sergio Herrera. I recently visited BMW on a couple of occasions. My last visit I was informed that my Engine Mounts Excellent service received from Sergio Herrera. I recently visited BMW on a couple of occasions. My last visit I was informed that my Engine Mounts were collapsed and not covered. I explained that I shouldn’t have to pay the full cost for the repairs. My service advisor, Sergio Herrera reached out to BMW and explained my situation and BMW agreed to cover 90% of the repair. Thank you Sergio, for going beyond and over to make sure I was very satisfied.. More
by BMWOntarioassistance-Thanks
Employees Worked With
Sergio Herrera
October 15, 2018
Unexpected car issues I couldn’t thank Jerry Garcia enough for going above and beyond. Your hard work and efforts were appreciated. Thank you for a great job. I couldn’t thank Jerry Garcia enough for going above and beyond. Your hard work and efforts were appreciated. Thank you for a great job. More
by Yvette25
Employees Worked With
Jerry, Garcia
October 11, 2018
Excellent Customer Service I inquired about a Certified Pre-Owned BMW i3 through the BMW of Ontario web page, I got a call from Rachel telling me the i3 I inquired about was in I inquired about a Certified Pre-Owned BMW i3 through the BMW of Ontario web page, I got a call from Rachel telling me the i3 I inquired about was in the process of being sold but she let me know they still had a couple other CPO i3's available, she emailed me a couple that were similar to the one I originally asked about and so I decided to came down to look at the cars and to run the numbers. An alternate i3 worked for me, Mike was very knowledgeable on the i3 which made me feel a little comfortable but I was still on the fence since this was going to be my first electric vehicle, so i wanted to give it a little more thought over night. I didn't feel any pressure even after leaving the dealership with out taking the car home that visit, I decided to go ahead with the purchase the next day. The car was ready when I got there and the deal went smooth and was in and out in less then a hour. Mike and Rachel did an excellent job and I am glad I bought my i3 from them. More
by Dre
Employees Worked With
Rachel Connell and Mike Scholz
September 29, 2018
Tire Alignment I hit a large pothole that caused my steering alignment to be off. I came in and Pamela Allen advised me that it can cause my tires to wear unevenly. I hit a large pothole that caused my steering alignment to be off. I came in and Pamela Allen advised me that it can cause my tires to wear unevenly. She advised me to get an alignment. She was very friendly, and I appreciated her great service. More
by MrJones
Employees Worked With
Pamela Allen
September 11, 2018
Great customer service Mike and Rachel were amazing! They answered all our questions and concerns. They were honest and reliable and helped us get the best deal for my dream Mike and Rachel were amazing! They answered all our questions and concerns. They were honest and reliable and helped us get the best deal for my dream car. They took such great care of us from the moment we walked into the dealership. Loving my x3!! More
by Ann M. R.
Employees Worked With
Mike and Rachel
August 03, 2018
Service repair center This is a late review. My car received service at this location on 07/28/2018. Making a service appt. was a breeze. Additionally, my service advisor, This is a late review. My car received service at this location on 07/28/2018. Making a service appt. was a breeze. Additionally, my service advisor, Anthony Zabala, was professional, friendly, and paid attention to detail. Anthony fully addressed by questions, and made me feel at ease, being that I was new to this service location. Thank you Anthony!! More
by Sylvia
Employees Worked With
Anthony Zabala
