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BMW of Ontario

Ontario, CA

4.9
738 Reviews

1301 Auto Center Drive

Ontario, CA

91761

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Showing 738 reviews

March 26, 2021

Vehicle was not cleaned well lots of water spots on body glass roof was dirty wheels have lots of brake dust build up wheel wells have lots of mud splatter don't expect this on a new vehicle milage was reco More

by nbrian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Mar 27, 2021 -

BMW of Ontario responded

Hello, I appreciate you taking the time to share your feedback. Given the opportunity, I would like to speak with you regarding the condition of your vehicle when you received it. Please email me at cmandry@penskeautomotive.com at your own convenience. Thank you, Chris Mandry Service Manager BMW of Ontario

March 20, 2021

Professional, polite, and honest. I have done several deals here over the years and always come back. Service Dept is excellent. Great dealership to do business with. More

by Gkinum2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Internet sales team, Keiley Escarcega
Mar 22, 2021 -

BMW of Ontario responded

Thank you for taking the time to share your great car-buying experience with Keiley! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

March 12, 2021

They did Excellent service and kinds quick service Every They did Excellent service and kinds quick service Every one was good and great I No complaints I like to come back and like to recommend my friend More

by Whjung50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Mar 14, 2021 -

BMW of Ontario responded

Thank you so much for letting us know both you and your BMW received only the highest quality care with our Service Department. Please let us know how else we can exceed your expectations here at BMW of Ontario!

March 03, 2021

They take really good care of their client.My customer They take really good care of their client. My customer service rep was artemisa she was wonderful. I highly recommend BMW where they care about you. More

by lwilliamsverne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Artemisa
Mar 04, 2021 -

BMW of Ontario responded

William, thank you for taking the time to share your wonderful experience with Artemisa in our Service Department! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

February 27, 2021

Everone was very organized, professional, informative, and patient, my salesperson quickly found the exact model I was looking for, and I would highly recommend them! More

by Jazzylu66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andres Becerra
Feb 28, 2021 -

BMW of Ontario responded

Thank you for choosing BMW of Ontario for your vehicle needs. We truly appreciate your recommendation and hope you have an amazing day!

February 24, 2021

Everyone that dealt with us were super nice, genuine, and helpful. We did not get the feeling that we were pressured to buy. Byron took his time with us... explained everything and gave us tips. He is very k More

by Joanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron Valdez, Matthew from Finance
Feb 25, 2021 -

BMW of Ontario responded

Thank you for visiting BMW of Ontario, Joanne. We will be sure to thank Byron, Matt, and the rest of the Sales Team for providing you with exceptional service. Let us know if there is anything else we can help you with. We look forward to working with you again in the future.

February 22, 2021

Excellent service... recommended AAA++ Very helpful and friendly staff, quick and efficient service i will definitely going back here for my service. I’m a happy customer More

by sam143gold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Feb 23, 2021 -

BMW of Ontario responded

Hello, thank you for the great review! We're glad to hear your experience was excellent with our team. It was a pleasure working with you. We are here anytime you need help.

February 18, 2021

Always satisfied with help from Jerry Garcia at Ontario BMW. He's been very helpful since my first visit for maintenance on my X-2. More

by Harvey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Garcia
Feb 19, 2021 -

BMW of Ontario responded

Thank you for the great review, Harvey! We are so pleased to learn that Jerry's outstanding service has earned your recommendation. If BMW of Ontario can do anything else for your X2, please be sure to let us know.

February 17, 2021

Excellent friendly service provided by all the staff. My service adviser Ernie Dominguez was knowledgeable particularly and helpful in answering my questions. I have used BMW of Ontario for all of my servic More

by jpmbjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Dominguez
Feb 18, 2021 -

BMW of Ontario responded

Thank you for taking the time to write a positive review! We're glad to hear you're satisfied with the high level of customer service you received with Ernie and with your repairs! We truly appreciate your positive feedback, and we are looking forward to taking care of any of your auto needs for years to come at BMW of Ontario.

February 09, 2021

Fast service. Very professional personnel. Very knowledgeable staff. They treat you like their #1 priority. Will Smith is a great adviser. He let's you know what needs to be done and what can possi More

by a_vergara2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Smith
Feb 10, 2021 -

BMW of Ontario responded

Thank you for the great review! We are happy to learn that Will's service is consistently top-notch and we will be sure to tell him so. If BMW of Ontario can be of future service, please be sure to let us know.

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