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BMW of Ontario

Ontario, CA

4.9
738 Reviews

1301 Auto Center Drive

Ontario, CA

91761

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Showing 738 reviews

May 27, 2021

Great service, Sergio kept me updated in the status of the repair and even provided a loaner while my. Car was being serviced. Thank you More

by a_martinez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
May 28, 2021 -

BMW of Ontario responded

We're pleased to learn that our staff went above and beyond your expectations during your recent visit! We hope you continue to choose BMW of Ontario for all your automotive needs! Take care!

May 23, 2021

Excellent costumer service, very organized and the personal is very friendly. The text updates and the video of my vehicle inspection are great way to be inform. I love it More

by Feregrino5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Smith
May 23, 2021 -

BMW of Ontario responded

We're happy to hear you enjoyed the video of your vehicle inspection and the text updates. We appreciate your noticing these extra things from our staff to go the extra mile. Thank you for sharing this five-star review for BMW of Ontario!

May 19, 2021

Good quality work, clean environment at all departments, helpful staff but poor communication at the service department it would take days to get a question answered More

by Jalsin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim burgess
May 20, 2021 -

BMW of Ontario responded

Hi Jalsin, Thank you for your positive review. We are pleased to hear that our team provided a good quality of work. We appreciate your feedback about our communication. Thank you for choosing BMW of Ontario and we hope to see you again.

May 12, 2021

Warm, professional and friendly service, already got the excellent service around 5 years. Width space, clean circumstances and comfortable stay. Never missing, always keep the same. More

by benny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
May 13, 2021 -

BMW of Ontario responded

Thank you for your review, Benny! We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon!

May 10, 2021

Customer service was excellent. Michael Wyland was responsive but not pushy. Very accommodating, helpful, and knowledgable. I like that I submitted my inquiry online and did not receive emails/texts f More

by Cynbag
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wyland
May 11, 2021 -

BMW of Ontario responded

Hello, thanks for the kind words for Michael and our team! We're glad to hear you received excellent service. We truly appreciate your recommendation and hope you consider BMW of Ontario again in the future.

May 09, 2021

Very happy with the service, it was fast! Ernie was really clear with the information. I went to get an oil change, the did it in approximately two hours, not bad for a BMW dealer! More

by Francisco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Dominguez , Keiley Escarcega
May 10, 2021 -

BMW of Ontario responded

Thank you for visiting BMW of Ontario for a quick oil change. We appreciate your kind feedback for Ernie, and we hope to have you here again, Francisco!

May 05, 2021

The dealership and service writer were friendly and professional. I also had a special request that the service writer was able to help me with. More

by castroalfonso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Herrera
May 05, 2021 -

BMW of Ontario responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with our Service Department, and we hope that you will continue to visit us at BMW of Ontario!

May 04, 2021

They provide me with step by step Updates and video updates as well ! Amazing job. Will is the person I highly recommended. Friendly and patient. More

by Leo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will smiths
April 28, 2021

Zero stars! NEGATIVE 5 stars! First dealership I have been to where customers are treated as if we are not valued. BMW of Ontario treats customers as if they are doing us a favor. Does BMW of Ontario More

by Aisha I.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Zellman; Noelia Casarez;
Apr 30, 2021 -

BMW of Ontario responded

Aisha, I am sorry to hear about any disappointment in regards to the level of customer service received. Your feedback is important to us and I would appreciate the opportunity to speak with you to address your concerns. Please email me at cmandry@penskeautomotive.com with your preferred contact information. Thank you, Chris Mandry Service Manager BMW of Ontario

April 28, 2021

Jerri Garcia was the associate that helped me, very professional and made the entire process stress free. Great person, great service. Thanks for every thing More

by Marcus Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerri Garcia, Keiley Escarcega
Apr 29, 2021 -

BMW of Ontario responded

Hi Marcus, At BMW of Ontario we thank you for your five star review. We strive to create a professional, stress free environment and so we are delighted that Jerri has made this possible for you. Thank you for choosing BMW of Ontario and we hope to continue to assist with all of your future automotive needs.

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