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BMW of Ontario

Ontario, CA

Overview
Reviews
4.9
738 Reviews
Call Dealership (909) 787-2545
View Awards

1301 Auto Center Drive

Ontario, CA

91761

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By Type

Showing 738 reviews

July 22, 2021

Professional, cleanliness, courteous, friendly!Very Professional, cleanliness, courteous, friendly! Very comfortable environment for current and future Bavarian Motor Works owners. Attentive to the nee More

by Poppa
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniyal
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Jul 22, 2021 -

BMW of Ontario responded

Thank you! We look forward to having you as one of our valued customers for many more years to come! Thanks again for choosing BMW of Ontario!

July 18, 2021

Great customer service. Really enjoyed the video with the technician going around the car checking for any leaks, break pads, etc. Thanks for taking good care of my baby! More

by Jus4ladyluck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
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Jul 18, 2021 -

BMW of Ontario responded

Thank you for trusting us with your vehicle. If you have any additional needs or questions, we will be more than happy to assist you.

July 16, 2021

My service person Jerry Garcia is the best. He explains what services my car will be getting. Jerry is just a cool guy so professional. More

by KFCOFFEE2017
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Garcia , Keiley Escarcega
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Jul 16, 2021 -

BMW of Ontario responded

Hi, Thank you for choosing BMW of Ontario! It's great to hear Jerry provided you with excellent customer care during your visit with us. We hope you will continue to choose BMW of Ontario for all your automotive needs.

Jul 16, 2021 -

KFCOFFEE2017 responded

Great service, always professional. Love that Jerry Garcia

July 13, 2021

I liked the video from the technician detailing the repair needs of my car. My advisor was very helpful in helping me with the Sunbit application. Very quick and easy process. More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Dominquez
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Jul 14, 2021 -

BMW of Ontario responded

Thank you for the 5-stars, Mary! The team at BMW of Ontario is glad your experience was helpful. Safe travels.

July 07, 2021

Had to get the roof repainted because of sun damage I didn’t notice. Today my check engine light came on. Not happy with the vehicle. More

by tonycalderon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul
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Jul 12, 2021 -

BMW of Ontario responded

Tony, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your recent vehicle purchase. Can you please email me at martyn.mayhead@penskeautomotive.com with your preferred contact information? I appreciate your time! Martyn Mayhead General Manager BMW of Ontario (714) 448-1335 martyn.mayhead@penskeautomotive.com Assigned to Sarah Mapes (Click to reassign)

June 26, 2021

Excellent service. Professional staff. Welcoming environment. Hands down the best. More

by tracydhall2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
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Jun 26, 2021 -

tracydhall2 responded

BMW of Ontario, thank you for your Excellent service and Professional staff. I appreciate how welcoming the environment is here at BMW of Ontario. Hands down the best place to service all of your BMW needs. Blessings, Tracy

June 26, 2021

All good except time to short to understand all warranties offered..I end up having a 7500 bill that up to now don’t fully understand:) More

by wogau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael and Ignacio
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Jun 28, 2021 -

BMW of Ontario responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of Ontario and I would appreciate the opportunity to speak with you to address your feedback. Please email me at martyn.mayhead@penskeautomotive.com with your preferred contact information. Thank you, Martyn Mayhead General Manager BMW of Ontario (714) 448-1335 martyn.mayhead@penskeautomotive.com

June 23, 2021

The staff is always professional. The environment is always clean. More

by Puppies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Herrera my service representative always kind and very knowledgeable.
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Jun 24, 2021 -

BMW of Ontario responded

Glad to learn our team provided you with a great experience. We are looking forward to helping you out in the future here at BMW of Ontario!

June 17, 2021

Rafi the best best deals at bmw Highly recommended best Rafi the best best deals at bmw Highly recommended best service they’ll make sure you leave happy and satisfied The technician team best ever More

by Mjnnhm.v6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafi
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Jun 18, 2021 -

BMW of Ontario responded

Thank you for such a wonderful review! We hope to see you back at BMW of Ontario!

June 13, 2021

Thank you Anthony Cornejo!! Excellent Customer service and Professional support. Thank you also for the updates regarding my vehicle and advising me on the service specials for my vehicle More

by Ginaromore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure I worked with Keiley Escarcega, Keiley Escarcega
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Jun 15, 2021 -

BMW of Ontario responded

Thank you for the positive review and rating! We are delighted to know that you had a good experience with our Service Department, and we hope that you will continue to choose BMW of Ontario as your dealership!

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