BMW of Ontario

I bought my BMW new from this dealership in 2011, and have continued to have it serviced there ever since. My service rep, Jerry Garcia has always been helpful, understanding, very knowledgeable and a pl have continued to have it serviced there ever since. My service rep, Jerry Garcia has always been helpful, understanding, very knowledgeable and a pleasure to work with. Overall, I always have a positive experience with this dealership. More

My Service advisor Robert and all the crew did a very great job and very accommodating during my last visit! Highly recommended. great job and very accommodating during my last visit! Highly recommended. More

We always go to BMW of Ontario for service even when we bought our second car in Murrieta. We like dealing with our service rep Sergio Herrera because he is thorough and reliable. He shows concern in our bought our second car in Murrieta. We like dealing with our service rep Sergio Herrera because he is thorough and reliable. He shows concern in our car problems and gets out of his way to help us in having our car problems fixed. We always recommend him to our friends who own BMW cars. More

Appreciate they know who I am when I arrive. I always look forward to returning. look forward to returning. More

Arrived just wanting to take a quick look at a few BMWs before heading over to the Benz dealer. Zo and his team were very professional, pleasant, and knowledgeable. Dealership was clean and welcoming. We t before heading over to the Benz dealer. Zo and his team were very professional, pleasant, and knowledgeable. Dealership was clean and welcoming. We test drove a few vehicles. They listened. We didn’t know what we wanted. Sporty but luxurious. Roomy but not a boat. Gotta admit, I was very surprised with what BMW had to offer. Never thought we’d leave Mercedes. If it weren’t for the excellent customer service, non-aggressive approach, and transparency during negotiations, we would’ve continued our journey to the Benz dealer. The BMW is amazing. The experience at the dealership was above and beyond what we expected. More

Service tech is professional and thorough. Dealership is very clean inside and out. Transportation offered. very clean inside and out. Transportation offered. More

Excellent customer service. Recommended repairs were completed in a timely manner. My service advisor made sure to keep me updated through the process. completed in a timely manner. My service advisor made sure to keep me updated through the process. More

I recommend great service the adviser it's take care of the problem explained everything the problem explained everything More

Excellent customer service and great service center. Especially Artemisa Echiribel keeping me up to date with my vehicle and getting everything worked out. Especially Artemisa Echiribel keeping me up to date with my vehicle and getting everything worked out. More

After purchasing my 2021 540i, I was displeased to discover that my tail light had already gone out within the first few months of ownership. I scheduled an appointment with bmw of Ontario and they sw discover that my tail light had already gone out within the first few months of ownership. I scheduled an appointment with bmw of Ontario and they swiftly accommodated me a loaner for the week it took them to repair the issue. They just replaced the entire tail light which momentarily worked. After a couple of weeks the same tail light failed again and this time I’m getting all different kinds of warnings saying that the safety features are not functioning, warnings about regenerative braking and a power train misfire. I informed bmw of Ontario of these issues and was told I could be accommodated 3 weeks out if I wanted a loaner! Which isn’t an option as they need it longer than a week! After talking to the service manager about these potential safety hazards on a new car he agreed to get me in next day in either a bmw or Mini Cooper! He said he would call tomorrow to schedule and confirm. It’s been a week and no phone call has occurred. No voicemail has been left. I on the other hand have called 4 times and have left voicemails for the service manager that have not been returned! I purchased a brand new car and I shouldn’t have to deal with the vehicle components already failing ! This is a horrible way to treat your customers after getting the sale you desired. Don’t go here! They will forget about you! More