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BMW of Ontario

Ontario, CA

4.9
734 Reviews

1301 Auto Center Drive

Ontario, CA

91761

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Showing 734 reviews

September 06, 2022

BMW provided excellent service from start to finish. Will Smith always takes care of my car needs and keeps me informed of any issues. I am very happy with the overall treatment I received. More

by Carmen A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Smith
Sep 06, 2022 -

BMW of Ontario responded

Hello, Carmen. Thank you for taking the time to give us a five-star review of the quality experience you received from our Service Team. They will be excited to learn that they delivered informative customer service from start to finish. We greatly appreciate your decision to do business with BMW of Ontario.

September 06, 2022

Excellent attention and detailed explanation for the advisor Oscar Sanchez to help with the process in buying my car. I was leasing for 3 years. In general all the time I had the car,the personal of More

by Carlos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Sanchez, Sergio Herrera, Keiley Escarcega
Sep 06, 2022 -

BMW of Ontario responded

Hi Carlos, we are so proud to serve a loyal customer like you. Thank you kindly for this excellent review of BMW of Ontario.

September 04, 2022

Thank you BMW for the services you did on my car I am very please. More

by Lizoler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Sep 06, 2022 -

BMW of Ontario responded

Hi Lizoler, we strive for a high level of customer satisfaction in all aspects of our dealership here at BMW of Ontario. Reviews like yours help us to continually improve to be the best.

September 04, 2022

Their SMS messaging is perfect for real time communication. The video summary of the service is a nice cherry on top. The one thing that took the 5th star away is that they did not fully charge More

by JuniorCLSi3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Artemisa Echiribel
Sep 07, 2022 -

BMW of Ontario responded

Hello, It's always our goal here at BMW of Ontario to provide our customers with five-star service. I would appreciate the chance to address the feedback you have shared. Please contact me directly if you would like to discuss this further. Thank you, Chris Mandry Service Manager BMW of Ontario cmandry@penskeautomotive.com

September 03, 2022

Very efficient and cool technology to send videos of the techs viewing your vehicle and explaining the concerns More

by lovenatalie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will smith , Keiley Escarcega
Sep 05, 2022 -

BMW of Ontario responded

Hi! Thank you so much for the five-star review! It is our pleasure to provide each of our customers with detailed updates via our specialized viewing options for your convenience. Thank you so much for your time and business here with BMW of Ontario. Let us know if we can assist you any further. Have a great day.

September 02, 2022

Excellent dealer, great people to work with, fair pricing, and an easy process. Much more enjoyable than other bmw buying experiences. Sarah was great in responding to online inquiries, Oscar was eas More

by Bmurray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah, Oscar, Pedro
Sep 04, 2022 -

BMW of Ontario responded

Hi, it was a pleasure for BMW of Ontario to assist you with the sale of your 2022 BMW X3 M that began with our Online Sales Team. We are happy to provide excellent service, fair pricing, and an easy process, and thrilled to read that you enjoyed your car-buying experience with us.

August 31, 2022

Accommodating, resourceful, fast delivery, ease of paperwork. Headache free able to make process smooth and informative. More

by Cj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raafi
Sep 02, 2022 -

BMW of Ontario responded

Hello. We appreciate your excellent review here at BMW of Ontario. Our team continues to provide a streamlined customer care experience to everyone we assist. We are delighted to hear the process left you completely satisfied. It is also our honor to serve you and let us know if you have any questions, should any arise.

August 31, 2022

Helpful, accommodating and explains the problem clearly. Was able to answer any questions I had. More

by Sheerene15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Dominguez
Aug 31, 2022 -

Sheerene15 responded

Helpful

Sep 02, 2022 -

BMW of Ontario responded

Hello, thank you for the review. Your opinion is valued and helps us here at BMW of Ontario maintain an excellent standard of service to our customers. We are pleased to know that our Service Team was able to answer all of your questions and provided personalized care during your visit. We look forward to being of service to you again for any automotive needs.

August 31, 2022

Excellent service, great video of my vehicle with an update while working on it. No complaints. More

by Carlos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Sep 02, 2022 -

BMW of Ontario responded

Thank you for the positive feedback, Carlos! We are thrilled to know that you enjoy the video updates for your vehicle that our Service Team provides. We appreciate the great rating and BMW of Ontario welcomes you anytime.

August 30, 2022

Tim has always taken care of me with my service needs. Awesome service from Tim and all staff at BMW of Ontario More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Burgess, Keiley Escarcega
Aug 31, 2022 -

BMW of Ontario responded

Hello Patrick, we are so glad to take care of your service needs. Thank you so very much for allowing us to serve you here at BMW of Ontario.

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