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BMW of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
795 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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5145 SW College Rd.

Ocala, FL

34474

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Showing 795 reviews

July 22, 2024

Outstanding customer service, the best I have experienced in 40 years I thought it didn't exist anymore. I have been to 3 other BMW dealers, none were like this, thanks More

by threekays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us and that our customer service exceeded your expectations. We strive to provide exceptional service to each and every customer, and it's fantastic to know that our efforts are appreciated. We look forward to serving you again in the future and continuing to meet your automotive needs. If you have any further feedback or questions, please don't hesitate to reach out. Safe travels!

July 22, 2024

Very service oriented and attentive to detail. I would highly recommend them to anyone and will.continue to use them. More

by Mkmcdonald27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

BMW of Ocala responded

Thank you for your wonderful feedback! We're delighted to hear that you found our service to be so attentive and detail-oriented. Providing exceptional customer service is a top priority for us, and it's great to know that you would recommend us to others. If there's anything more we can do for you, please don't hesitate to let us know. Safe travels, and see you next time!

July 20, 2024

Great experience. Friendly and professional. The service was exceptional and everyone I interacted with was friendly and helpful. More

by deana.alfano66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Jul 22, 2024 -

BMW of Ocala responded

Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with us. Providing friendly and professional service is a top priority, and we're thrilled that our team exceeded your expectations. At our BMW Center, exceptional service and a helpful attitude are fundamental to how we operate. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your patronage and look forward to assisting you again in the future.

July 18, 2024

I am updating my initial 5 star review to 1 star as I am very dissatisfied now due to the promise, their 'We Owe' in my signed contract that they refuse to honor now. They promised to get me another key fob More

by Patti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cesar Estrada
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

BMW of Ocala responded

Thank you for sharing your experience with us! We're delighted to hear that Cesar provided you with exceptional service during your car buying journey. Your recommendation means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. Safe travels in your new car!

Sep 19, 2024 -

Patti responded

I am updating my initial 5 star review to 1 star as I am very dissatisfied now due to the promise, their 'We Owe' in my signed contract that they refuse to honor now. They promised to get me another key fob, only one came with the car & now that I got a quote from Audi for the fee-they refuse to honor the agreement. I am even willing to pay for the programming fee which is two hundred dollars. I just expect them to honor the 'We Owe' in the contract for the price of the fob. Very disappointed in the blow off I am receiving.

July 18, 2024

The best dealership in Florida. Gets 5 stars from us. We just bought a new 24 BMW x3. Wonderful experience. Service is by far the best. More

by Dc9carole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weetley Leonvil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darian Durgapersad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New car manager. Name?
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Jul 19, 2024 -

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience with us and that our service exceeded your expectations. Congratulations on your new BMW X3! If you ever need anything else or have any questions, feel free to reach out. Safe travels, and enjoy your new ride!

July 18, 2024

The dealership is exactly like we as BMW owners have come to expect. Very nice experience. More

by shuler2.2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're thrilled to hear that your experience at our dealership lived up to your expectations as a BMW owner. If there's anything else we can do to enhance your ownership experience or if you have any questions, please feel free to let us know. We're here to help!

July 17, 2024

BMW Ocala service is always top notch. Emanuel T. always super professional and goes above and beyond. Thank you so much for great service. More

by T. Rubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're delighted to hear that Emanuel consistently provides you with top-notch service. It's our pleasure to go above and beyond for our valued customers, and we truly appreciate your recognition of our efforts. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to welcoming you back for your next service visit!

July 17, 2024

Entire experience with this dealership has been excellent, from purchase to service as well as help with electronic setups in between. More

by jarline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Weiss
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Jul 18, 2024 -

BMW of Ocala responded

We're thrilled to hear that your entire experience has been excellent! From your purchase to our service and assistance with electronic setups, we strive to provide exceptional support at every step. Thank you for choosing us, and please don't hesitate to reach out if there's anything else we can do for you. We look forward to continuing to exceed your expectations in the future!

July 16, 2024

I am always treated with respect by all, especially By Robert Czaplicki (Service Advisor). Very Happy have bought 3 cars to date. More

by Berardi.pac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

It's wonderful to hear about your positive experiences with Robert as your Service Advisor! It sounds like he's made a lasting impression with his respectful and attentive service. Thank you for your loyalty as a customer—we truly appreciate your continued trust in us. Looking forward to serving you again in the future!

July 16, 2024

BMW of Ocala and Cesar Estrada provided a very efficient, stress-free car buying experience! I recently purchased a BMW X5 and it was the easiest process! Normally I dread the car-buying experience but the c More

by nikkiplymale4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Cesar and our team provided such an efficient and stress-free car buying journey for you. It's fantastic to know that our customer service and professionalism made such a positive impression, even leading you to switch from your original choice to a BMW X5. Enjoy your amazing new car, and please don't hesitate to reach out if there's anything else we can assist you with in the future. Safe travels!

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