BMW of Ocala

I HAD A VERY GOOD EXPERIENCE PURCHASING MY SECOND BMW 3. MICHAEL GRACE SALES CONSULTANT IS VERY PROFESSIONAL AND HELPFUL. I DID'NT FEEL ANY PRESSURE ON THE DEALINGS.HIGHLY RECOMMENDED DEALER AND SALES CON MICHAEL GRACE SALES CONSULTANT IS VERY PROFESSIONAL AND HELPFUL. I DID'NT FEEL ANY PRESSURE ON THE DEALINGS.HIGHLY RECOMMENDED DEALER AND SALES CONSULTANT.THANK YOU. More

Michael Grace was very informative and made the purchase of my certified pre-owned BMW a pleasent experience. After the purchase he was extremely helpful in showing me how everything worked. The service dep of my certified pre-owned BMW a pleasent experience. After the purchase he was extremely helpful in showing me how everything worked. The service department was a pleasure to deal with and the work accomplished was done in a very timely fashion. More

Mr. Grace was so helpful and nice, if I had problem he would always take the time to help me no matter when, if I showed up and he was'nt there he would make sure and call the next day to make I was take would always take the time to help me no matter when, if I showed up and he was'nt there he would make sure and call the next day to make I was taken care of More

My Husband and I purchased a BMW Z4 this past Sunday at the BMW/ VW of Ocala Dealership. As we were looking at the car, a Salesman was working on another vehicle but stopped what he was doing to ask if any the BMW/ VW of Ocala Dealership. As we were looking at the car, a Salesman was working on another vehicle but stopped what he was doing to ask if anyone was helping us already. When we had told him no (he was actually the first one who approached us after we were there for a few minutes), he extended his hand and introduced himself as Michael Grace, asked if we had any questions as of yet...and when we said we didn't yet, he asked us if it was ok if he completed what he was doing, and he would be right back with us. Needless to say, in about five minutes he was back to help us out! Michael was with us from the beginning to the end of our purchase. He made our experience very pleasant, comfortable, and enjoyable! Not only does Michael have a strong work ethic and great customer service skills, he also is personable and my Husband and I really enjoyed this from Michael and your Dealership! I paid for my car in full, and the only "issue" was that it was missing the front BMW hood ornament. However, Michael ordered it from the Service Department the day of my purchase, and told me he would be in contact with me as to when I can expect it to arrive at the Dealership. He contacted me today via email to let me know it should be in by the end of the week. Again, excellent customer service! I will return to purchase future vehicles from him, and refer my friends and family based on my experience. Thank You, Dawn Bechtel More

I think this is the best experience I have ever had when buying a new car. Michael Grace was a pleasure to deal with and he explained everything to us in a very clear way that we could understand. buying a new car. Michael Grace was a pleasure to deal with and he explained everything to us in a very clear way that we could understand. More

I recently made my fourth BMW purchase. Working with Michael Grace was by far the best purchasing experience of a BMW I have had so far. He is very knowledgable and a pleasure to deal with. I never felt Michael Grace was by far the best purchasing experience of a BMW I have had so far. He is very knowledgable and a pleasure to deal with. I never felt pressured to make a decision. His customer service is outstanding. Buying a new vehicle can be stressful , but Michael made it a pleasant experience. I am thrilled with my new BMW and equally thrilled with the customer service I received ! Thank you Michael !! More

Michael Grace is very helpful and knowledgeable. He knows about buyers concerns and tries to approach from buyers perspective. His number one priority was customer and I am very impressed with that. Thank about buyers concerns and tries to approach from buyers perspective. His number one priority was customer and I am very impressed with that. Thanks Michael More

The sales rep was great to work with. He followed up and made us comfortable with our search. He was friendy but not pushy. We would use him again in a search for a car. made us comfortable with our search. He was friendy but not pushy. We would use him again in a search for a car. More

We went to look for a used BMW convertible. We dealt with Michael Grace who found the perfect car for us at a great price. After the purchase we had a problem with the car and he arranged to get everyt with Michael Grace who found the perfect car for us at a great price. After the purchase we had a problem with the car and he arranged to get everything fixed overnite with no charge to us. I can't say enough good things about the dealership and about Michael Jerry Pollock Cudjoe Key,Florida More

After leasing two BMW's over the past six years from BMW of Gainesville, I decided to buy. I designed the new 5 Series I wanted and made a fair offer to the Gainesville Dealership. However, on December 7, 2 of Gainesville, I decided to buy. I designed the new 5 Series I wanted and made a fair offer to the Gainesville Dealership. However, on December 7, 2012 afer several days of negotiating, I became exhausted and shopped other dealerships, as I told them I would. I called BMW of Ocala and Michael Grace not only met my offer in 10 minutes over the phone, BUT was also able to throw in the Technology Package valued at $2,800! Michael secured the car that had been built for a Texas dealership and had it delivered to Ocala after it was shipped from Germany. The next day, I drove 40 miles from Gainesville to Ocala to sign a contract and found Michael Grace to be a very professional, efficient and honest salesman. Plus, he kindly stayed in contact over the next several weeks regarding the arrival of my new car. I took delivery of the beautiful new 5 Series from the showroom floor on December 28, 2012 and can not say enough nice things about Michael Grace and everyone I came into contact with over the past several weeks at BMW of Ocala. The Finance Director, Jacques Malfi and Business Manager, Michael Stachowicz were also friendly and knowledgeable and promptly returned my phone calls, if I had to leave a message. I was delighted with the gifts my salesman gave me of a BMW umbrella and BMW coffee mug along with my new BMW key chain and filling my car with bottles of water, leaving me to feel I had received the Royal Treatment. I thought maybe it was because I purchased instead of leasing. However, those gifts are apparently the normal course of business for leases and purchases at BMW of Ocala! My salesman, Michael Grace and BMW of Ocala Dealership are Exceptional, as well as my experience. More