BMW of Ocala

I recently purchased a new BMW x5 35i Premium (2013). My salesman was Michael Grace. I was very impressed with his knowledge and how helpful he was in the process of my decision to buy a BMW. I came into th salesman was Michael Grace. I was very impressed with his knowledge and how helpful he was in the process of my decision to buy a BMW. I came into the dealership knowing that I wanted a BMW and he helped me make the choice of the x5. I had done a lot of research as far as different options and model types. I knew I wanted the x5 and after Michael explained all the options and took me for a ride, I knew I wanted the premium. This is my first BMW and I plan to keep it for many years to come. Michael was very thorough in explaining all the "bells and whistles" of my new BMW. So much so, that I was totally comfortable driving it off the lot on my own. He is a great salesman and a true asset to the dealership. Caroline Painter More

Jerry Harrison is a very friendly and knowledgable person whom I have and will continue to recommend to family and friends. He always returned my phone calls in a prompt manner and even after I had brought whom I have and will continue to recommend to family and friends. He always returned my phone calls in a prompt manner and even after I had brought my BMW he has continued to be concerned and helpful. At no time did I feel pressured in anyway but always treated courteously. Also the service department has been very accommodating and concerned about my satisfaction with their service. I thank you for the opportunity to give my opinion. Signed Marianne Reeves More

This is a small, but very efficient dealership. The personnel are not only friendly, but knowledgeable. Even though I did not purchase my automobile from this dealership, they have treated me with equ personnel are not only friendly, but knowledgeable. Even though I did not purchase my automobile from this dealership, they have treated me with equal respect. I'm looking forward to years of pleasant association. More

While traveling from St. Petersburg to Amelia Island we experienced a chime and "Low Oil Level" warning. Stopping immediately we checked the oil (low!), added the quart we carry and were directed to BMW o experienced a chime and "Low Oil Level" warning. Stopping immediately we checked the oil (low!), added the quart we carry and were directed to BMW of Ocala. When we advised Robert of our problem he took the car, had the oil level verified then the car was put on the rack to check for leaks. Thankfully there was no issues and the car was returned to us with the statement "Of course there's no charge". Several things became very apparent about this dealership. First, they treated us as people, not an opportunity in that they didn't see us as a chance for a fast dollar. This shows respect for the person and the car. Second, they reassured us it was safe to continue. Third, Dennis in the parts department advised that, if a problem did arise, we would be in good hands if we contacted the BMW dealer in Jacksonville. Based on the treatment we've received and as a payback for their extraordinary service I've told BMW of Ocala that will pass our experience on to the BMW CCA and BMWNA. We will also be buying our parts from BMW of Ocala for our 525i and our Z-3. More

Rob is the best :) he and tony are always helpful and always get my problems fixed right away. They are very.friendly and have the beat custmer service I have ever received from any car dealership! They always get my problems fixed right away. They are very.friendly and have the beat custmer service I have ever received from any car dealership! They have had to order parts for my car all the way from germany and everytime they had it here in a matter of days. More

Gerry Harrison- BMW Client Advisor is the person to meet for a great purchase experience at BMW of Ocala. Gerry is thorough and approached my sale with great care and sincerity. Gerry makes you feel as if for a great purchase experience at BMW of Ocala. Gerry is thorough and approached my sale with great care and sincerity. Gerry makes you feel as if you were his friend for many years. He returns calls timely, and follows up as promise. What more can you ask for when buying a car. Jon Boam is the Finance person to chat with. Jon will never give up until he gets the best finance percentage and bank that will fit your circumstance. - Thanks Jon! Anthony Girgus - BMW Service Consultant - Tony gives your visit special attention. His 110% customer service is impeccable which somehow reminds you that you are truly driving "The Ultimate Driving Machine." Thank you all! More