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BMW of Ocala
Ocala, FL
799 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here.
This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 1:30 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 799 reviews
May 21, 2013
My Husband and I purchased a BMW Z4 this past Sunday at the BMW/ VW of Ocala Dealership. As we were looking at the car, a Salesman was working on another vehicle but stopped what he was doing to ask if any the BMW/ VW of Ocala Dealership. As we were looking at the car, a Salesman was working on another vehicle but stopped what he was doing to ask if anyone was helping us already. When we had told him no (he was actually the first one who approached us after we were there for a few minutes), he extended his hand and introduced himself as Michael Grace, asked if we had any questions as of yet...and when we said we didn't yet, he asked us if it was ok if he completed what he was doing, and he would be right back with us. Needless to say, in about five minutes he was back to help us out! Michael was with us from the beginning to the end of our purchase. He made our experience very pleasant, comfortable, and enjoyable! Not only does Michael have a strong work ethic and great customer service skills, he also is personable and my Husband and I really enjoyed this from Michael and your Dealership! I paid for my car in full, and the only "issue" was that it was missing the front BMW hood ornament. However, Michael ordered it from the Service Department the day of my purchase, and told me he would be in contact with me as to when I can expect it to arrive at the Dealership. He contacted me today via email to let me know it should be in by the end of the week. Again, excellent customer service! I will return to purchase future vehicles from him, and refer my friends and family based on my experience. Thank You, Dawn Bechtel More
by dawnkelley
Employees Worked With
Michael Grace
May 10, 2013
I think this is the best experience I have ever had when buying a new car. Michael Grace was a pleasure to deal with and he explained everything to us in a very clear way that we could understand. buying a new car. Michael Grace was a pleasure to deal with and he explained everything to us in a very clear way that we could understand. More
by RATS34
Employees Worked With
Michael Grace
March 13, 2013
I recently made my fourth BMW purchase. Working with Michael Grace was by far the best purchasing experience of a BMW I have had so far. He is very knowledgable and a pleasure to deal with. I never felt Michael Grace was by far the best purchasing experience of a BMW I have had so far. He is very knowledgable and a pleasure to deal with. I never felt pressured to make a decision. His customer service is outstanding. Buying a new vehicle can be stressful , but Michael made it a pleasant experience. I am thrilled with my new BMW and equally thrilled with the customer service I received ! Thank you Michael !! More
by Kclark325
Employees Worked With
Michael Grace
January 18, 2013
The sales rep was great to work with. He followed up and made us comfortable with our search. He was friendy but not pushy. We would use him again in a search for a car. made us comfortable with our search. He was friendy but not pushy. We would use him again in a search for a car. More
by bradshal
Employees Worked With
Michael Grace
January 18, 2013
Michael Grace is very helpful and knowledgeable. He knows about buyers concerns and tries to approach from buyers perspective. His number one priority was customer and I am very impressed with that. Thank about buyers concerns and tries to approach from buyers perspective. His number one priority was customer and I am very impressed with that. Thanks Michael More
by bmrpatel
Employees Worked With
Michael Grace
January 05, 2013
We went to look for a used BMW convertible. We dealt with Michael Grace who found the perfect car for us at a great price. After the purchase we had a problem with the car and he arranged to get everyt with Michael Grace who found the perfect car for us at a great price. After the purchase we had a problem with the car and he arranged to get everything fixed overnite with no charge to us. I can't say enough good things about the dealership and about Michael Jerry Pollock Cudjoe Key,Florida More
by jpollock22
Employees Worked With
Michael Grace
December 30, 2012
After leasing two BMW's over the past six years from BMW of Gainesville, I decided to buy. I designed the new 5 Series I wanted and made a fair offer to the Gainesville Dealership. However, on December 7, 2 of Gainesville, I decided to buy. I designed the new 5 Series I wanted and made a fair offer to the Gainesville Dealership. However, on December 7, 2012 afer several days of negotiating, I became exhausted and shopped other dealerships, as I told them I would. I called BMW of Ocala and Michael Grace not only met my offer in 10 minutes over the phone, BUT was also able to throw in the Technology Package valued at $2,800! Michael secured the car that had been built for a Texas dealership and had it delivered to Ocala after it was shipped from Germany. The next day, I drove 40 miles from Gainesville to Ocala to sign a contract and found Michael Grace to be a very professional, efficient and honest salesman. Plus, he kindly stayed in contact over the next several weeks regarding the arrival of my new car. I took delivery of the beautiful new 5 Series from the showroom floor on December 28, 2012 and can not say enough nice things about Michael Grace and everyone I came into contact with over the past several weeks at BMW of Ocala. The Finance Director, Jacques Malfi and Business Manager, Michael Stachowicz were also friendly and knowledgeable and promptly returned my phone calls, if I had to leave a message. I was delighted with the gifts my salesman gave me of a BMW umbrella and BMW coffee mug along with my new BMW key chain and filling my car with bottles of water, leaving me to feel I had received the Royal Treatment. I thought maybe it was because I purchased instead of leasing. However, those gifts are apparently the normal course of business for leases and purchases at BMW of Ocala! My salesman, Michael Grace and BMW of Ocala Dealership are Exceptional, as well as my experience. More
by judylocascio
Employees Worked With
Michael Grace
December 04, 2012
Even though this was my first experience in buying a car, I already knew what to expect (from what my dad had told me): the bargaining process would be long, and probably pretty intense by the end. But this I already knew what to expect (from what my dad had told me): the bargaining process would be long, and probably pretty intense by the end. But this experience surprised us both, as the negotiations were seamless. Our first counter-offer was accepted, and we got an absolutely fantastic offer on the car. Sure, they tried to sell us a special paint coat and they did mention a couple of higher-priced cars. But of course they're going to do that: it's just good strategy. What was impressive here was that it didn't feel like they were being pushy at all. I'll definitely have to make sure my expectations aren't too high next time a buy a car, because I highly doubt my experience will be better than it was this time. More
by HarrisonKing
Employees Worked With
Michael Grace
November 25, 2012
My goal for placing the comments under the service My goal for placing the comments under the service section of the dealership section is hopefully for improved service from the dealership. I have My goal for placing the comments under the service section of the dealership section is hopefully for improved service from the dealership. I have been deeply disappointed in servicing of our BMW at our local BMW Dealership – BWM of Ocala. Had this only happened once, I would have let it slide as a one-time experience. The 2008 BMW 318i replaced our 1998 Mercedes Benz E320 4-Matic, 10 years old and just past 44,000 miles and still ran beautifully. Since we had owned BMWs vehicles in the past when living in the Washington DC/Alexandria VA area, the two choices considered for replacement car were either Mercedes Benz or BMW. We loved the new BMW 328i hard-top convertible because it handles and runs beautifully. The inclusion of the 4 year/40,000 mile service was not a selling point since based on past experience the service department at the dealership would see us once a year for the annual servicing based on the fact he hardly puts on 3,000-3,500 miles per year. Unless anything was to happen unexpectedly to require non-scheduled service, which has not on this vehicle. The car was brought to BMW of Ocala yearly based on the limited amount of mileage we put on the vehicle. Here is the history of the 4 service calls for annual/routine servicing which was included with the purchase of the new 318i Convertible. First Servicing – April, 2009 Annual servicing was done and we brought the car home and parked it in our garage. Next day backed out and saw oil all over the floor of the garage. Phoned dealership and drove (40 mins. and 27 miles each way by the way) the car back to them to examine. Was informed by the service advisor that there was no problem, but that the vehicle has an underbody pan/panel that was not removed and when the oil was drained it ran on this pan and thus when we drove/parked the oil sloshed out. I stated how disappointment I was since to me it showed a lack of either following BMW protocols or BMW was lacking in how the vehicle was designed with this panel to allow proper servicing of the oil. Went home and cleaned up the oil. Second Servicing – March, 2010 We brought the car and I reminded the service representative of our experience last year and hoped that the problem would not be repeated and thus require a return trip. Everything went well and no oil was seen on either or garage floor or anywhere else we parked the vehicle. Third Servicing – March, 2011 I was out of town and my partner brought the car for the annual servicing. He didn’t state anything, nor should he have obviously, about our first year experience since the second year went without a complaint. The car was brought home and parked in the garage and I arrived back home from business a few days later. Day after I arrived home (March 22, 2011) he takes the car out and I go to drive my car which is parked in the garage next to his and notice a large oil slick where his car was parked in the front middle area on the garage floor. At this point, I didn’t rush to any judgments since anything might happen. After repeated phone calls to the service department to talk to an advisor, I call the main number again and asked for the service manager. Mr. Brent Gusfason came on the phone and I explained what I had found and past experience to him, but again stated calmly that it could be anything. Mr. Gusfason offered to send an employee to pick up the car from our home, but I stated I would rather bring him the car first thing in the morning myself. So on the following day we went back and short answer – the problem was the same as our first year service problem. Mr. Gusfason came out and apologized and explained he was just brought into the dealership to work on service and other issues with the new owners of the dealership. Drove home and cleaned up the oil again from the garage floor. Fourth Servicing – February, 2012 We brought the car and reminded the service representative of past problems. Everything went well and no oil was seen on either or garage floor or anywhere else we parked the vehicle. This beautiful and expensive vehicle has been serviced with a lower quality and personal satisfaction compared to all of our past and current vehicles (Chevrolet, Honda, Cadillac, Mercedes and GMC). I subscribe to a lot of the car magazines; Automotive News, Automotive Weekly, Motor Trend, Car & Driver, Automobile and Hemmings, which all rave about the style and handling of the BMW 3-Series. I cannot disagree with their reviews, but I don’t have a positive thing to say about the servicing of my BMW with two out of the four being negative – 50% - being poor quality rating. More
by smcolivas
July 28, 2012
Service was marvelous, customer care was outstanding, our BMW runs amazing thanks to Michael, he knew what we had in mind and was able to get us a great deal. BMW runs amazing thanks to Michael, he knew what we had in mind and was able to get us a great deal. More
by jhuegel1
Employees Worked With
Michael Grace
