BMW of Ocala

I was dealing with Francisco Luciano to buy a loaner BMW car. He asked me for all my information as well as information about my trade-in VIN number and said he would get back to me in an hour. Did not hear car. He asked me for all my information as well as information about my trade-in VIN number and said he would get back to me in an hour. Did not hear from him in an hour nor in a day so I called him the next day and he said that he already sent the email (Lie) with the information and he will send it again (lie again). Have not received any email and he just made up some story about my trade in car. When asked for the car pictures he said they are on his cell phone and just needs to download and email them to me again (lie again). Have not heard back from him since then. I am not sure why he was not upfront in saying that he was busy and will get back to me once he has some time when you collect all this information from me I would expect an email back atleast. if this is Internet Sales customer service - then I am sorry to say but this dealership thrives on lying to customer. More

This is our third time having Gloria as our salesperson. She is the at the top of her game. She tries her best to make you feel at home. Also, Gloria does not pressure you into buying a car, but instead s She is the at the top of her game. She tries her best to make you feel at home. Also, Gloria does not pressure you into buying a car, but instead she listens to your concerns. She proceeds when the customer is ready. I was very pleased with the BMW dealership of Ocala and I am will continue to spread the news about their professionalism. More

We had a terrific experience working with Gerry to trade in our old vehicle and working out a price on the new one. Service was exceptional, and extremely professional and we found the entire process to be in our old vehicle and working out a price on the new one. Service was exceptional, and extremely professional and we found the entire process to be superb More

We had read the reviews here on DealerRater.com and all the comments pointed to Michael Grace as the man to see. We set an appointment and met with Michael to lease a new BMW. He spent the time with us a the comments pointed to Michael Grace as the man to see. We set an appointment and met with Michael to lease a new BMW. He spent the time with us and let us test drive 3 different types of BMW's to find the right one. Needless to say, we left that night with a 528i. Great experience, good hometown feel, everyone friendly. We look forward to a relationship of many years and cars. Thank you Michael for spending the time with us. More

I HAD A VERY GOOD EXPERIENCE PURCHASING MY SECOND BMW 3. MICHAEL GRACE SALES CONSULTANT IS VERY PROFESSIONAL AND HELPFUL. I DID'NT FEEL ANY PRESSURE ON THE DEALINGS.HIGHLY RECOMMENDED DEALER AND SALES CON MICHAEL GRACE SALES CONSULTANT IS VERY PROFESSIONAL AND HELPFUL. I DID'NT FEEL ANY PRESSURE ON THE DEALINGS.HIGHLY RECOMMENDED DEALER AND SALES CONSULTANT.THANK YOU. More

Michael Grace was very informative and made the purchase of my certified pre-owned BMW a pleasent experience. After the purchase he was extremely helpful in showing me how everything worked. The service dep of my certified pre-owned BMW a pleasent experience. After the purchase he was extremely helpful in showing me how everything worked. The service department was a pleasure to deal with and the work accomplished was done in a very timely fashion. More

Mr. Grace was so helpful and nice, if I had problem he would always take the time to help me no matter when, if I showed up and he was'nt there he would make sure and call the next day to make I was take would always take the time to help me no matter when, if I showed up and he was'nt there he would make sure and call the next day to make I was taken care of More

My Husband and I purchased a BMW Z4 this past Sunday at the BMW/ VW of Ocala Dealership. As we were looking at the car, a Salesman was working on another vehicle but stopped what he was doing to ask if any the BMW/ VW of Ocala Dealership. As we were looking at the car, a Salesman was working on another vehicle but stopped what he was doing to ask if anyone was helping us already. When we had told him no (he was actually the first one who approached us after we were there for a few minutes), he extended his hand and introduced himself as Michael Grace, asked if we had any questions as of yet...and when we said we didn't yet, he asked us if it was ok if he completed what he was doing, and he would be right back with us. Needless to say, in about five minutes he was back to help us out! Michael was with us from the beginning to the end of our purchase. He made our experience very pleasant, comfortable, and enjoyable! Not only does Michael have a strong work ethic and great customer service skills, he also is personable and my Husband and I really enjoyed this from Michael and your Dealership! I paid for my car in full, and the only "issue" was that it was missing the front BMW hood ornament. However, Michael ordered it from the Service Department the day of my purchase, and told me he would be in contact with me as to when I can expect it to arrive at the Dealership. He contacted me today via email to let me know it should be in by the end of the week. Again, excellent customer service! I will return to purchase future vehicles from him, and refer my friends and family based on my experience. Thank You, Dawn Bechtel More

I think this is the best experience I have ever had when buying a new car. Michael Grace was a pleasure to deal with and he explained everything to us in a very clear way that we could understand. buying a new car. Michael Grace was a pleasure to deal with and he explained everything to us in a very clear way that we could understand. More

I recently made my fourth BMW purchase. Working with Michael Grace was by far the best purchasing experience of a BMW I have had so far. He is very knowledgable and a pleasure to deal with. I never felt Michael Grace was by far the best purchasing experience of a BMW I have had so far. He is very knowledgable and a pleasure to deal with. I never felt pressured to make a decision. His customer service is outstanding. Buying a new vehicle can be stressful , but Michael made it a pleasant experience. I am thrilled with my new BMW and equally thrilled with the customer service I received ! Thank you Michael !! More