BMW of Ocala

Outstanding! If you think of the best “customer service” you’ve received in your life, no matter what it was or where .....BMW of Ocala have mastered the customer If you think of the best “customer service” you’ve received in your life, no matter what it was or where .....BMW of Ocala have mastered the customer service and made it such a pleasure to buy a car ! I’ve leased at least 10 cars in the last 25 years. No experience ever has come close to comparing to Bmw of Ocala. I didn’t lease a 80k dollar car I leased a car and it didn’t matter to them. Well done BMW !! More

Very Impressive ! Never have I had a more pleasant experience than with BMW Ocala. Steve and Lou made me feel like the most important person in the store , from buying Never have I had a more pleasant experience than with BMW Ocala. Steve and Lou made me feel like the most important person in the store , from buying my new BMW to taking delivery was an over all great experience !! Thank you again Lou More

Amazing car dealership! This dealership is the best ever! From sales to service they provide excellent customer service. I have never had such care with and other vehicle I This dealership is the best ever! From sales to service they provide excellent customer service. I have never had such care with and other vehicle I bought elsewhere. Their staff is very knowledgeable and thorough. Mr. Robert Cole, Service Director went out of his way to assist me with my tinted window that got scratched up on the new car. I can honestly say that I enjoy bringing in my BMW for routine service. It has become a joke on my FB post when I post pictures of all the fresh fruit, delicious tasty treats they offer as you wait. My friends have even offered to come keep me company when I go. You have my business forever ! Wherever I move to, I will always drive to you to buy my BMW. You have my business forever! More

Shockingly amazing! These people know how to treat customers. They aren't pushy or over bearing and very straight forward. We were treated with great respect and kindne These people know how to treat customers. They aren't pushy or over bearing and very straight forward. We were treated with great respect and kindness during our purchase.. this is the first "dealership" auto purchase that I actually enjoyed! More

First-class Service!!! Bobby Watts and his team at BMW Ocala did a phenomenal job! From the start of negotiations up until driving off the lot, I was really impressed. Ever Bobby Watts and his team at BMW Ocala did a phenomenal job! From the start of negotiations up until driving off the lot, I was really impressed. Everything was transparent and communication was very easy. Picking up the car is a great experience in itself. i have dealt with other BMW dealers in the past, but this dealership is extraordinary. Buying a luxury brand vehicle is highlighted and reinforced by BMW of Ocala. They need to start training other luxury dealerships how to do it right! Thank you very much for the luxurious service you provided. More

Perfect transaction From start to finish my auto purchase was flawless. Scott my salesman was very accommodating through every aspect of the purchase. I felt I received a From start to finish my auto purchase was flawless. Scott my salesman was very accommodating through every aspect of the purchase. I felt I received a very fair purchase price with no hidden fees or charges. This was an out of state purchase and I was very leery about what the condition of the car might be when I received it because I could not see tha car in person but Scott put my mind at ease by sending me multiple detailed videos of the interior and exterior of the car. When I received it, it was as described and I was completely satisfied. Scott even made a follow up call to me to make sure the car lived up to my expectations. Perfect salesmanship. More

Porsche Outstanding service and professionalism. I recommend this dealer to anyone looking for a quality car and extraordinary service. All involved made it Outstanding service and professionalism. I recommend this dealer to anyone looking for a quality car and extraordinary service. All involved made it an efficient and pleasant experience. More

My Purchase Expreience The entire process from my first visit to my purchase was excellent. My salesman, Lou Tatar, made my experience a very good one. He was not pushy. The entire process from my first visit to my purchase was excellent. My salesman, Lou Tatar, made my experience a very good one. He was not pushy. He answered all questions and made sure I drove all cars I was considering. When I purchased I was totally surprised with the BMW thank you experience: a big bow on car, a cake, a cap, and a photo shoot with my new car and employees in white gloves surrounding my newly purchased vehicle. The "genius", Dustin Simonson had tremendous patience explaining the new gadgets. Thank goodness he wil be always be available in the future if I have questions about how to opereate the new technology my car offers. The general manager, Ron Bertrand was also influential in reassuring me that the BMW quality experience is his highest priority. I look forward to many years of enjoyment with my new car. Gerrie More

Bought new X3 Lou, my salesperson, was very, very wonderful. He was able to answer all of my questions, and made the transaction of buying my new care a pleasant e Lou, my salesperson, was very, very wonderful. He was able to answer all of my questions, and made the transaction of buying my new care a pleasant experience. A few days later I had to return the car for an alignment issue and he was there to help in any way he could and expedite the process. While it took awhile to diagnose the problem, several of the employees came by to offer lunch, coffee, and various other things to make my wait pleasant;also, a loaner car was offered, but I chose to wait. In the end, problem solved and worth the wait. More

Car returned DAMAGED by Service Dept. Worst experience at a dealer car service dept. ever!!!!!!!!!!! We took our car in for service on the air conditioner and it was returned to us with se Worst experience at a dealer car service dept. ever!!!!!!!!!!! We took our car in for service on the air conditioner and it was returned to us with several damages including a hole punched into door speaker, rear cup holders broken, headliner hanging and not tucked into dash, dash and steering was creaking, old fuses, screws and metal shavings left in floor board and under seats, drivers seat had a small coming apart of leather before and after it was pulled way out of seam. They denied damaging our vehicle. After heated discussions they fixed some of the damage but took it off site to repair the liner and seat. They added several hundred miles on our car taking it off site. The new liner is way too thick and not sticking in areas, the two top consoles are not secured correctly, liner was not tucked in on a one pillar, coming apart around ceiling handle and the seat leather was stapled with office staples and are sticking threw the seat leather. Our vehicle was NOT restored to the way it was before we left it at BMW of Ocala service dept. They NEVER apologized for the way our car was handed back to us and in fact, they blamed us and on the car just being old. We DO NOT and WILL NOT RECOMMEND THIS SERVICE DEPT! If you do go, we suggest you take plenty of pictures before you leave your car. More