BMW of Ocala

Had our Second Remarkable experience with BMW of Ocala! Bobby Watts is a True Professional who makes purchasing at this Dealership A great Experience! He Truly makes this Dealership Exceptional in all aspe Bobby Watts is a True Professional who makes purchasing at this Dealership A great Experience! He Truly makes this Dealership Exceptional in all aspects and this is our Second New BMW here! The Client Advisor Lou Tatar is very thorough and a genuine people person. This feeling Transcends through all departments and everyone makes you feel they are truly there to help An glad to see you! More

Had great experience with Ocala BMW. Samantha was terrific and the whole process was less than 1.5 hours. Highly recommended dealership! And we are very particular people! terrific and the whole process was less than 1.5 hours. Highly recommended dealership! And we are very particular people! More

Terrible Experience Terrible experience!! First I would like to thank my sales person Brad Waller. He did a great job staying available and on top of the sale, he really Terrible experience!! First I would like to thank my sales person Brad Waller. He did a great job staying available and on top of the sale, he really showed he wanted to earn my business. Unfortunately I had to deal with manager Dan Letourneau. He was everything you can think of when you hear used car sales manager. He said whatever he thought you wanted to hear. Changed prices whenever it suited him and couldn’t hold to any of his words. I’ve been in professional sales for over 10 yrs and I’ve never met a company that had a manager that wouldn’t call back his customers or potential buyers when he said he would. Save yourself tons of time and stress; go to Reeves in Tampa way better staff! I purchased the same exact car with less miles and 12% less $$ then what this overpriced dealership wanted and the other dealership would actually call me back. I rarely leave reviews; due to the unprofessional behavior from Dan Letourneau I felt a review was needed. I hope this helps others looking for an honest review. More

Incredible car buying experience BMW of Ocala is by far the best car buying experience I have ever had,, They exceeded my expectations and restored my faith in car dealerships. The ke BMW of Ocala is by far the best car buying experience I have ever had,, They exceeded my expectations and restored my faith in car dealerships. The key to their success must be the employees. From Kaley Poimboeuf to Matt Swets, Samantha Alvarez and Mel in services and financing. Each one was incredibly informative, patient and professional. Thank you all, Awilda More

the best car buying experience I have ever had,,exceeded my expectations in every way.Brad the salesman.Frank and James the managers were very professional.the entire dealership is a first class act. my expectations in every way.Brad the salesman.Frank and James the managers were very professional.the entire dealership is a first class act. More

Took my sister here to buy a car. The entire process was unbelievably great. Our Salesperson Mohammed was attentive and went out of his way to be sure her every need was met after the sale. unbelievably great. Our Salesperson Mohammed was attentive and went out of his way to be sure her every need was met after the sale. More

Excellent Buying Experience Without a doubt, best car buying experience I have ever had. Hans (our sales professional) was the absolute best. Felt like I was buying from someone Without a doubt, best car buying experience I have ever had. Hans (our sales professional) was the absolute best. Felt like I was buying from someone I had known forever. Polite, professional, respectful, friendly. The rest of the staff was great. Welcoming. Will definite be back. More

A really wonderful experience the entire team took great care of me! I recommend BMW of Ocala to anyone looking to buy or service a vehicle care of me! I recommend BMW of Ocala to anyone looking to buy or service a vehicle More

Service is a profit center that has no regard for the custom My husband and I purchased a used BMW several years ago. What I discovered is that whenever a significant service or repair is necessary that you are My husband and I purchased a used BMW several years ago. What I discovered is that whenever a significant service or repair is necessary that you are stuck with the BMW service department. The service department managers are only interested in writing up as much service business as they can in order to meet their quotas. BMW has its own proprietary tools and parts that, for all intents and purposes, locks the owner into a trap of paying extraordinary amounts of money for anything from oil changes to what ought to be minor repairs. Our 2007 BMW 5 series suddenly would not start. We were not in Ocala, but in Tarpon Springs. Since we are AAA Platinum members we were able to get the vehicle towed to Ocala. We had it towed to the BMW dealership in Ocala. It took over a week for them to do the diagnostics on our vehicle. The cost of repairing the vehicle (which had less than 90,000 miles on it) was far more than it was worth. We declined the service offered. We assumed that the BMW was a total loss. My husband went to the dealership to retrieve his keys and remove our license plate. The service people insisted that he pay over $600 to cover the dealership's costs in this matter. They still have the vehicle. We consider the vehicle to be salvage and have no intention of having any further dealings with BMW of Ocala (or BMW, for that matter). BMW of Ocala (particularly its service department) is always after the biggest pound of flesh it can get out of owners. My husband paid the outrageous fee for diagnostics. That is the last piece of flesh they will get from us. And I intend to plaster social media with our experience. Those who are reading this, beware!! More

My 2nd car from BMW of Ocala On 11/17/19 I bought a 2020 BMW X3 for my wife. I was so satisfied with both the car and the dealership I returned on 11/23/19 and bought another car On 11/17/19 I bought a 2020 BMW X3 for my wife. I was so satisfied with both the car and the dealership I returned on 11/23/19 and bought another car, a BMW Z4 for myself, a car I had wanted for years. Buying from BMW of Ocala has been and continues to be the best car-buying experience I have ever had. The staff was so friendly and professional and made my purchase a breeze. This Z4 is one classy sports car and I look forward to driving it every day. Thank you James K. for your friendly experience and professional handling of my sale. I give special thanks to James J., for all his help in getting me the car I wanted. I would highly recommend BMW of Ocala for your special car buying experience. More