BMW of Ocala

Service is a profit center that has no regard for the custom My husband and I purchased a used BMW several years ago. What I discovered is that whenever a significant service or repair is necessary that you are My husband and I purchased a used BMW several years ago. What I discovered is that whenever a significant service or repair is necessary that you are stuck with the BMW service department. The service department managers are only interested in writing up as much service business as they can in order to meet their quotas. BMW has its own proprietary tools and parts that, for all intents and purposes, locks the owner into a trap of paying extraordinary amounts of money for anything from oil changes to what ought to be minor repairs. Our 2007 BMW 5 series suddenly would not start. We were not in Ocala, but in Tarpon Springs. Since we are AAA Platinum members we were able to get the vehicle towed to Ocala. We had it towed to the BMW dealership in Ocala. It took over a week for them to do the diagnostics on our vehicle. The cost of repairing the vehicle (which had less than 90,000 miles on it) was far more than it was worth. We declined the service offered. We assumed that the BMW was a total loss. My husband went to the dealership to retrieve his keys and remove our license plate. The service people insisted that he pay over $600 to cover the dealership's costs in this matter. They still have the vehicle. We consider the vehicle to be salvage and have no intention of having any further dealings with BMW of Ocala (or BMW, for that matter). BMW of Ocala (particularly its service department) is always after the biggest pound of flesh it can get out of owners. My husband paid the outrageous fee for diagnostics. That is the last piece of flesh they will get from us. And I intend to plaster social media with our experience. Those who are reading this, beware!! More

My 2nd car from BMW of Ocala On 11/17/19 I bought a 2020 BMW X3 for my wife. I was so satisfied with both the car and the dealership I returned on 11/23/19 and bought another car On 11/17/19 I bought a 2020 BMW X3 for my wife. I was so satisfied with both the car and the dealership I returned on 11/23/19 and bought another car, a BMW Z4 for myself, a car I had wanted for years. Buying from BMW of Ocala has been and continues to be the best car-buying experience I have ever had. The staff was so friendly and professional and made my purchase a breeze. This Z4 is one classy sports car and I look forward to driving it every day. Thank you James K. for your friendly experience and professional handling of my sale. I give special thanks to James J., for all his help in getting me the car I wanted. I would highly recommend BMW of Ocala for your special car buying experience. More

Best experience My wife and I have purchased many new cars in our time and BMW of Ocala was by far the best dealership we have ever dealt with. They were all so frie My wife and I have purchased many new cars in our time and BMW of Ocala was by far the best dealership we have ever dealt with. They were all so friendly and professional and took care of our every need. Even with a slight hiccup with the BMW app, the caring and continued help from the staff was exemplary, answering all my questions as well as the continued follow-up to make sure I was a completely satisfied customer. The car I had built, a 2020 X3, is so far the best car I have ever owned and I will continue to purchase my cars from BMW of Ocala. A special thanks go out to James Kaywell, James Jupiter and a "BMW Genius" Matthew for their caring and professionalism. More

Just received the delivery of my new 2020 BMW X7 Build and traded in 2018 X5 which was also purchased from Ocala BMW last year. The entire deal was negotiated on phone with Bobby Watts, the General Sales and traded in 2018 X5 which was also purchased from Ocala BMW last year. The entire deal was negotiated on phone with Bobby Watts, the General Sales Manager who was extremely professional, courteous and straight forward from start to finish who guided me to make the right decision with no pressure whatsoever to to purchase the vehicle from them. All the numbers agreed upon were honored upon and he had also included additional $1,000 finance incentive announced by BMW after the deal was agreed upon when I went to pick up the vehicle. The entire delivery process was smooth, very professional and the hospitality by everyone at the dealership was fantastic. Would whole heartedly recommend Bobby Watts and Ocala BMW for purchasing your next vehicle. More

So easy and non-presssued sale It has been the best car buying experience I have had - it was a prompt and efficient process to get out the door! Very excited about my purchase an It has been the best car buying experience I have had - it was a prompt and efficient process to get out the door! Very excited about my purchase and to experience the great service I have heard others rave about! James Kaywell was a pleasure to deal with -- explained everything and I never felt pressure to make a decision on the spot - but I did with no regrets! Keep up the great job BMW Ocala! More

Could not believe what we were hearing We took our car in there as there was recalls on the airbags. The car wasn’t there for more than two hours and they’re trying to tell me that I need We took our car in there as there was recalls on the airbags. The car wasn’t there for more than two hours and they’re trying to tell me that I need new brake pads, new lift points and had to turn a brake light off. Which was gonna be $1466.49 seven cents The funny part we did the brakes two days before the car went in to their shop. We got the car back for two days after they worked on the recalled airbags and a new driveshaft the car was running rough. Took the car back in then they told me we’re gonna have to replace all the injectors for $7457. By this time I couldn’t believe what I’m hearing, 10 minutes later I get a phone call from the dealership that my engine light has just come on and my car is running rough but for $8923 it all could be fixed so I took my chances and pick my car back up brought it home, changed the fuel filter for $39.99 and that fixed my problem. Sometimes free lemonade and poundcake ain’t worth it. More

WOW what a surprise Wow never have I ever had an experience like this when buying a car. Bobby was amazing from the start until the finish and James as well. Actually t Wow never have I ever had an experience like this when buying a car. Bobby was amazing from the start until the finish and James as well. Actually that's just it they are never finished. They made sure that I was happy even after I was happy. They delivered that car to my house with cake, and other goodies. Way over the top. I would definitely recommend them to anyone that is in a car shopping mood. This is the first ever review that I ever wrote for a car dealership. I wish I could give 100 stars... More

Professional, efficient and easy to deal with. From the early negotiations through the sale and delivery, everyone was honest and easy to work with, The vehicle was a special order and came in prio From the early negotiations through the sale and delivery, everyone was honest and easy to work with, The vehicle was a special order and came in prior to the estimated delivery date. This is the fifth vehicle purchased from them and would recommend this dealership highly. More

Well worth the drive I found this dealership more about service than trying to make a huge profit off each sale. I made my deal over the phone and drove over 100 miles to I found this dealership more about service than trying to make a huge profit off each sale. I made my deal over the phone and drove over 100 miles to see the car my salesman James Jupiter was honest and truthful about everything over the phone. There was no surprises or BS. They gave me a very fair deal. I would HIGHLY recommend this dealership to anyone. More

Worth the drive from Orlando I've been shopping for a new (used) car for 4 months and I'm blown away by the service I received from Gettel BMW of Ocala! My sales agent Caprice, a I've been shopping for a new (used) car for 4 months and I'm blown away by the service I received from Gettel BMW of Ocala! My sales agent Caprice, and sales manager Ron, were awesome - not pushy, and listened to what I was looking for. They recommended a recent lease return which happened to be the perfect car for me! I bought a Certified Pre-Owned 335 GT in a rare color combo and I couldn't be happier! Will certainly be returning when I'm ready for the next one! Thanks Caprice, Ron, and the whole team at Gettel! More