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BMW of Ocala

Ocala, FL

4.8
795 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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5145 SW College Rd.

Ocala, FL

34474

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Showing 795 reviews

July 30, 2024

Has the best costumer service than the rest of the dealership around the town and the best automobile service More

by pecorsote777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

BMW of Ocala responded

Thank you for the fantastic feedback! We're thrilled to hear that you found our customer service and automobile service to be the best in town. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional service. If there's anything more we can do for you, please let us know!

July 30, 2024

Professional, knowledgeable, timely, courteous, polite, and really great coffee bar w/ pastries, nuts, and Robert C is most amazing service manager. More

by Mnemethsales
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We're delighted to hear that you had a great experience with our service and enjoyed our coffee bar. Robert C. is indeed a standout, and we're glad his service made such a positive impression. If you need anything else or have more feedback, feel free to reach out. We look forward to seeing you again!

July 30, 2024

This dealership goes above and beyond every time. Keeping you updated with status of your vehicle while you wait.....Always feel welcomed:) More

by sweethonda78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

BMW of Ocala responded

Thank you for your fantastic feedback! We’re thrilled to hear that our team consistently goes above and beyond and that you feel welcomed every time you visit. Keeping you informed and comfortable is a top priority for us. If you need anything else or have any more feedback, we’re always here to help!

July 30, 2024

The staff is very courteous and customer-service oriented. Service adviser Robert Czaplicki is excellent More

by Lynn P
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

BMW of Ocala responded

Thank you for your positive review! We’re delighted to hear that our staff, especially Robert, provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out!

July 30, 2024

Spoke with service manager and he got me in the next day as always very expedient More

by keith_shipley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

BMW of Ocala responded

Thank you for your feedback! We're pleased to hear that our service manager was able to accommodate you quickly. We’re always here to ensure your needs are met efficiently. If you have any other questions or need further assistance, don’t hesitate to reach out.

July 29, 2024

Robert is truly an asset to your company it was my service advisor I believe that's what you call them anyhow my particular vehicle was way beyond what would be financially advisable to repair but if More

by kwondoglenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

BMW of Ocala responded

Thank you for your kind words about Robert! We’re glad to hear that his support made a positive impact on your experience, even in a challenging situation. We appreciate your loyalty and would be thrilled to assist you with your next BMW. If you need anything in the future, don’t hesitate to reach out!

July 29, 2024

This is the best automobile dealership I have ever patronized. My most recent visit was totally positive as usual. My service manager, Brent Gustafson, always goes above and beyond the call of duty More

by w4gd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with us continues to be positive. Brent is truly dedicated to providing exceptional service, and we're glad to see his efforts recognized. If there's anything more we can do for you, please let us know. We look forward to serving you again!

July 28, 2024

Very positive experience as my initial call into the dealership was with Sheila, and then later meeting Cesar. I can only state that everything within the process was very professional and clearly expla More

by TIMD.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheila Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

BMW of Ocala responded

Thank you for your wonderful feedback! We're glad to hear that Sheila, Cesar, and John provided a professional and clear experience for you. Your recommendation means a lot to us. If you or your friends and family need any further assistance, don’t hesitate to reach out. Enjoy your new vehicle!

July 27, 2024

I've been a customer of BMW Ocala since 2019. My service manager Brent always provides exceptional customer service and I couldn't be more satisfied. I recently purchased my new 2024 530i BMW. K More

by raboat57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

BMW of Ocala responded

Thank you so much for your continued trust and support since 2019! We're thrilled to hear that Brent has consistently provided exceptional service and that your recent experience with Kevin and the online design process for your 2024 530i was so positive. It’s wonderful to know that our team’s efforts have exceeded your expectations. If there's anything else we can do for you, please don’t hesitate to reach out. Enjoy your new BMW, and we look forward to serving you again!

July 26, 2024

Service was excellent and timely. Waiting area was comfortable with water, cofee and other refreshments. Snacks and fruit available. Service advisor was clear about cost and servic More

by Charlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

BMW of Ocala responded

Thank you for your positive feedback! We’re glad to hear that you found our service to be excellent and timely, and that you enjoyed the amenities in our waiting area. It’s great to know that our service advisor communicated clearly about costs and services. If you have any further questions or need additional assistance, feel free to reach out. We look forward to serving you again!

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